Program Manager

Gexpro Services; Greenville (SC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401(k) with match

Paid holidays & PTO

Job summary

Gexpro Services is seeking a Program Manager to lead customer accounts and strategic supply chain initiatives. The role focuses on managing inventory programs, improving fulfillment, and delivering cost-saving projects with a strong emphasis on customer relationships and cross-functional collaboration.

The ideal candidate will have a bachelor’s degree with 2+ years in a customer-facing supply chain role, plus the ability to present to senior stakeholders and manage end-to-end delivery.

Qualifications

• Bachelor's degree preferred and/or combination of education and supply chain experience in a customer-facing role.
• Ability to lead customer business reviews on topics like on-time delivery, trends, and cost-saving initiatives.
• Strong skills in building relationships, forecasting, and managing orders and inventory programs.

Responsibilities

• Develop a strategic customer service approach to meet annual sales quota and margin targets.
• Lead and manage ILM, VMI and/or consignment inventory programs to improve fulfillment.
• Provide account management including order entry, pricing, and delivery coordination.
• Lead quarterly business reviews with customers and suppliers to discuss performance and inventory updates.
• Resolve escalations and drive process improvements within assigned customer base.

Skills

Customer-facing

Supply chain

Presentation skills

Negotiation

Education

Bachelor's degree

Job description

Gexpro Services

Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Program Manager Benefits: Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation plus annual bonus
• Flexible work schedule, currently hybrid because of global pandemic
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.

Program Manager Description: The ideal Program Manager role will preferably possess a bachelor’s degree and/or have a combination of supply chain knowledge and relevant experience in a customer-facing role. A qualified candidate should possess the ability to lead customer business review presentations on a variety of topics which may include but not limited to, on time delivery, sales trends, obsolesces inventory, cost saving initiatives, fulfillment solution projects, scope expansion and any other projects. It addition, the Program manager must be able to perform the following tasks:

• Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
• Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
• Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
• Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
• Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues.
  1. Such as the NCNR and/RAM process
• Guarantee parts are ordered timely to insure on-time delivery.
• Drive process improvements within assigned customer base.
• Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
• May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base.
• Ensure prompt payment on invoicing for assigned customer base.
• Own execution of deflationary effort for assigned customer base, if needed.
• Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
• Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
• In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
• Other duties as assigned by Senior Program Manager, Service Site Manager and/or Service Center Manager.

Program Manager Requirements: The Program Manager should preferably possess a bachelor’s degree and a minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end to end delivery. The ideal candidate should posses the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executive.

DISCLAIMER:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

“Gexpro Services (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Equal employment opportunity, including veterans and individuals with disabilities.

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