Program Manager

City Year; Seattle (WA); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Vacation, sick days, and organization-

Medical, dental, vision, life, AD&D, &

At-will employment

Job summary

City Year Seattle/King County is seeking a Program Manager to lead and mentor a team of AmeriCorps members within Seattle/King County schools. You will oversee program implementation, partner relationships, and service delivery to improve attendance, behavior, and coursework.

This on-site role starts mid‑June to July 2023, with reviews in May–June 2023; candidates must be prepared to work in schools and travel within King County as needed. Compensation is $57,500 annually.

Qualifications

• Demonstrated experience managing, leading, and developing a diverse team of young adults, often through conflict and with an eye toward identity exploration and development, in service to a common goal
• Strong project management skills; able to manage multiple tasks, priorities, and stakeholders effectively; ability to generate results and complete projects within deadlines
• Strong track record of building authentic partnerships and relationships with community members and organizations rooted in anti-racist practices, as well as experiences partnering with and engaging communities of color, with immigrant, refugee, Indigenous and/or trauma-affected populations
• Strong problem-solving skills, with experience building equitable, human-centered processes and finding creative solutions to balance competing priorities
• Strong written and oral communication skills, including the proven ability to adapt and translate complex topics and messages for different audiences and lean into difficult conversations
• Demonstrated a lived commitment to apply racial, gender and economic justice lenses in both personal and workplace contexts
• Demonstrated commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth
• Background working in a school setting preferred
• City Year staff and AmeriCorps members are required to be fully vaccinated for COVID-19 before their start date, unless they receive a medical or religious accommodation

Responsibilities

• managing school‑based programming (80% of job)
• AmeriCorps Member Management & Development: Lead, manage, and coach a team of 5-10 AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys
• Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools
• Use City Year performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential
• Service Partner Management Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance and behavior supports for students.
• Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers.
• Engage with partners (individuals, corporate, and foundation) to ensure resourcing for schools and larger community.
• Program Implementation Service Model Fidelity Implement City Year’s Whole School Whole Child model with fidelity to enhance service quality and maximize impact in classroom and whole school spaces (e.g., recess).
• Set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities, partner school led initiatives, and family/community engagement events.
• Program Impact & Evaluation Support AmeriCorps members in data tracking and collection of student outcomes; both quantitative and qualitative.
• Coaching AmeriCorps members to ensure quality of day‑to‑day service implementation, including classroom observations.
• After School Program Lead City Year AmeriCorps members to provide a high quality, engaging, and safe academic enrichment program.
• Collaborate with school partners to identify focus students, align programming and ensure the successful launch of the program.
• Routinely monitor all elements of the program for quality, and make necessary adjustments.
• Responsibilities as part of the CYSKC staff team (20% of job)
• Facilitating City Year trainings on our Learning & Development days
• Professional and leadership development for AmeriCorps members
• Hiring and onboarding (staff and AmeriCorps members)
• Collaborating as a team to share best practices
• Race & Equity work
• Events and service projects
• Collaborating with our development team in support with telling the City Year story
• Engaging and collaborating with the City Year national network – participating in the Program Manager professional development track and building connections and resources across the network

Skills

Team leadership

Project management

Partnership building

Communication skills

Conflict resolution

Equity & inclusion

Problem solving

Public speaking

Relationship management

Job description

Position Overview

Compensation: $57,500.00 - $57,500.00 Annually

Work Location: 100% On‑Site

We seek Program Manager (PM) candidates starting in the 2023‑2024 school year who will manage and mentor a team of full‑time AmeriCorps members, overseeing the implementation of our service model in one our partner schools we serve in Seattle/King County. Applicants can expect their applications to be reviewed and interviews to be conducted in May – June 2023, with a start date of mid‑June – July 2023. Program Managers are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management. The Program Manager must be effective in relationship development and team management, coaching a team of up to 10 AmeriCorps members to deliver attendance, behavior, and course performance supports to students, as well as enabling a rewarding, productive, professional and successful year of service. In this way, the PM is responsible for the overall b management of the day‑to‑day programmatic operations of their team, as well as leading their team to ensure that all goals and service outcomes are met. Additionally, the Program Manager serves as the primary City Year liaison in schools, building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership. Reporting to a Program Director, the Program Manager plays a critical role in implementing City Year Seattle / King County’s school‑based service model. Program Managers are expected to serve in person at their school site, except on days where we have in person meetings or trainings.

Key Responsibilities

• managing school‑based programming (80% of job)


• AmeriCorps Member Management & Development: Lead, manage, and coach a team of 5-10 AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys


• Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools


• Use City Year performance management tools to set performance expectations, identify strengths and development opportunities, and partner with each AmeriCorps member on a development plan to maximize leadership potential


• Service Partner Management Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance and behavior supports for students.


• Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers.


• Engage with partners (individuals, corporate, and foundation) to ensure resourcing for schools and larger community.


• Program Implementation Service Model Fidelity Implement City Year’s Whole School Whole Child model with fidelity to enhance service quality and maximize impact in classroom and whole school spaces (e.g., recess).


• Set and monitor clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities, partner school led initiatives, and family/community engagement events.


• Program Impact & Evaluation Support AmeriCorps members in data tracking and collection of student outcomes; both quantitative and qualitative.


• Coaching AmeriCorps members to ensure quality of day‑to‑day service implementation, including classroom observations.


• After School Program Lead City Year AmeriCorps members to provide a high quality, engaging, and safe academic enrichment program.


• Collaborate with school partners to identify focus students, align programming and ensure the successful launch of the program.


• Routinely monitor all elements of the program for quality, and make necessary adjustments.


• Responsibilities as part of the CYSKC staff team (20% of job)


• Facilitating City Year trainings on our Learning & Development days


• Professional and leadership development for AmeriCorps members


• Hiring and onboarding (staff and AmeriCorps members)


• Collaborating as a team to share best practices


• Race & Equity work


• Events and service projects


• Collaborating with our development team in support with telling the City Year story


• Engaging and collaborating with the City Year national network – participating in the Program Manager professional development track and building connections and resources across the network

Qualifications

• Demonstrated experience managing, leading, and developing a diverse team of young adults, often through conflict and with an eye toward identity exploration and development, in service to a common goal


• Strong project management skills; able to manage multiple tasks, priorities, and stakeholders effectively; ability to generate results and complete projects within deadlines


• Strong track record of building authentic partnerships and relationships with community members and organizations rooted in anti‑racist practices, as well as experiences partnering with and engaging communities of color, with immigrant, refugee, Indigenous and/or trauma‑effected populations


• Strong problem‑solving skills, with experience building equitable, human‑centered processes and finding creative solutions to balance competing priorities


• Strong written and oral communication skills, including the proven ability to adapt and translate complex topics and messages for different audiences and lean into difficult conversations


• Demonstrated a lived commitment to apply racial, gender and economic justice lenses in both personal and workplace contexts


• Demonstrated commitment to curiosity and humility as a life‑long learner, seeking diverse perspectives and opportunities for self‑growth


• Background working in a school setting preferred


• City Year staff and AmeriCorps members are required to be fully vaccinated for COVID‑19 before their start date, unless they receive a medical or religious accommodation

Benefits

• Full‑time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.


• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.


• Employment at City Year is at‑will.


• City Year does not sponsor work authorization visas.

Company Overview

City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa.

A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non‑profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential.

Equal Opportunity

As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.