Program Manager

Williams-Sonoma, Inc.; San Francisco (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Paid vacations and holidays

Health benefits

Commuter benefits

Wellness program

Learning programs

Job summary

Williams-Sonoma, Inc. is seeking a Program Manager, Inventory Planning Strategy, to lead the assessment, design, and implementation of best-practice inventory planning capabilities across multiple domains.

You will partner with brand inventory leaders, Technology, BI, and change enablement teams to translate needs into standardized processes and scalable solutions. The role serves as a domain lead and project owner, ensuring initiatives are scoped, prioritized, governed, and delivered with

Qualifications

• 5+ years in inventory planning, retail planning, business process design, or related discipline.
• Experience leading requirements-gathering sessions and translating business needs into solutions.
• Strong facilitation, written communication, stakeholder-management, and problem-solving skills.
• Ability to partner with both technical and nontechnical stakeholders.

Responsibilities

• Conduct current-state assessments through workflow mapping, stakeholder interviews, data analysis, time studies, and gap assessments.
• Identify inefficiencies, inconsistencies, control gaps, and opportunities for standardization or automation.
• Facilitate cross-functional sessions to define business requirements and future-state processes.
• Translate business needs into clear functional requirements, use cases, acceptance criteria, and implementation specs.
• Partner with Technology, BI, analytics, and other solution teams to evaluate solution options and support system enhancements.
• Provide documentation, requirements, and implementation guidance for training materials and playbooks.
• Build partnerships across brands and functions while balancing standards with business-specific needs.
• Support prioritization of the Inventory Planning Strategy roadmap based on impact and alignment.

Skills

Inventory planning

Program management

Requirements gathering

Stakeholder management

Facilitation

Job description

Position Summary

The Program Manager, Inventory Planning Strategy, is responsible for leading the assessment, design, documentation, and implementation of best-practice inventory planning capabilities across one or more functional domains. This role manages a portfolio of process improvement, automation, reporting, and system-enhancement initiatives from initial discovery through implementation and stabilization. The Program Manager partners closely with brand inventory leaders, subject matter experts, Technology, Business Intelligence, and change enablement partners to translate business needs into standardized processes, documented requirements, scalable solutions, and measurable implementation plans. The role serves as a domain lead and project owner, ensuring initiatives are appropriately scoped, prioritized, governed, and delivered.

Primary Functions

• Conduct current-state assessments through workflow mapping, stakeholder interviews, data analysis, time studies, and gap assessments.
• Identify inefficiencies, inconsistencies, control gaps, and opportunities for standardization or automation.
• Facilitate cross-functional working sessions with brand inventory leaders and subject matter experts to define business requirements and future-state processes.
• Translate business needs into clear functional requirements, use cases, acceptance criteria, process controls, and implementation specifications.
• Partner with Technology, Business Intelligence, analytics, and other solution teams to evaluate solution options and support system enhancements, reporting capabilities, integrations, and automation.
• Provide the process documentation, subject-matter context, requirements, and implementation guidance needed to develop training materials, onboarding resources, playbooks, and support tools.
• Build strong partnerships across brands and functions while balancing enterprise standards with legitimate business-specific requirements.
• Support the ongoing prioritization of the Inventory Planning Strategy roadmap based on business impact, scalability, complexity, resource requirements, and strategic alignment.

Minimum Qualifications

• 5+ or more years of experience in inventory planning, retail planning, business process design, supply chain transformation, program management, or a related discipline.
• Strong understanding of multiple inventory planning functions.
• Experience leading requirements-gathering sessions and translating business needs into solutions.
• Demonstrated ability to manage projects from discovery and design through implementation.
• Strong facilitation, written communication, stakeholder-management, and problem-solving skills.
• Ability to partner effectively with both technical and nontechnical stakeholders.

Our Culture & Values

We believe that taking care of our people is vital to our success, and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• - A generous discount on all WSI brands
• - A 401(k) plan and other investment opportunities
• - Paid vacations, holidays, and time off to volunteer
• - Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• - Tax-free commuter benefits
• - A wellness program that supports your physical, financial and emotional health

Continued Learning

• - In-person and online learning opportunities through WSI University
• - Cross-brand and cross-function career opportunities
• - Resources for self-development
• - Advisor (Mentor) program
• - Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is $120,000-$135,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the‑art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.