Program Manager

BCforward; Phoenix (AZ); On-site; USD 82,656 - 89,544; Full time

Job summary

A leading management consulting firm in Phoenix, AZ is seeking an experienced Program Manager to oversee large-scale enterprise programs. The successful candidate will manage key Global Merchant Services projects, facilitate Agile ceremonies, and drive team objectives. With a minimum of 5 years at American Express, strong communication and project management skills are essential. This role offers a competitive hourly rate ranging from $60.00 to $65.00, along with opportunities for professional growth.

Qualifications

• 5+ years of experience at American Express managing large-scale enterprise programs.
• Strong Merchant Product knowledge to drive program delivery and testing execution.

Responsibilities

• Manage key Global Merchant Services Enterprise Top Programs.
• Create, execute, and track delivery plans for large-scale programs.
• Facilitate program-level planning meetings and Agile ceremonies.
• Drive Agile team objectives and alignment.

Skills

Strong communication skills

Agile methodologies

Project management

Technical acumen

Job description

Program Manager

Location: Phoenix, AZ

Base pay range: $60.00/hr - $65.00/hr

Overview

The ideal candidate will be comfortable outlining and planning all aspects of work related to a given project such as budget, timelines, and teams. They will have strong communication skills that enable them to effectively communicate with all relevant teams, foresee potential issues, and act in a timely manner to mitigate them.

Responsibilities

• Manage key Global Merchant Services Enterprise Top Programs (ETPs) and oversee their execution.
• Operate as part of the GMNST Cross-Platform Delivery & Testing (CPD) organization.
• Create, execute, and track delivery plans for large-scale programs.
• Facilitate and lead technical discussions related to architecture, system design, and solution approaches and document outcomes.
• Drive team- and release-level processes demonstrating servant leadership, domain knowledge, and technical acumen.
• Facilitate program-level planning meetings and Agile ceremonies with delivery teams.
• Execute Program Increment (PI) objectives aligned with strategy, vision, and roadmap.
• Ensure value delivery on behalf of end users.
• Partner with Product Owners and cross‑functional teams to build, prioritize, and maintain product backlogs.
• Support Product Owners by ensuring backlog refinement and readiness.
• Collaborate with Technical Project Managers (TPMs) to coordinate cross‑team dependencies.
• Create metrics‑driven insights using relevant team‑level delivery metrics.
• Track iteration and sprint progress, contribute to design discussions, resolve issues, and remove impediments.
• Encourage and support continuous innovation and exploration.
• Drive Agile team objectives and alignment.
• Provide visibility into gaps, risks, issues, and opportunities across Agile teams.
• Coach teams on Technology SDLC processes, Agile values, principles, and best practices. Inspire teams to continuously improve delivery capacity through retrospectives and feedback.

Qualifications & Experience

• Mandatory 5+ years of experience at American Express managing large‑scale enterprise programs.
• Leverage strong Merchant Product knowledge to drive program delivery and testing execution.