Program Manager

The Chronicle Of Higher Education, Inc.; Pennsylvania; Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Retirement plans

Flexible work hours

Job summary

University of Pennsylvania in Philadelphia, PA, is seeking a Program Manager to oversee admissions, onboarding, communications, and operations for the MHCI and related graduate programs. You will coordinate student services, ensure policy compliance, and support a high-quality online and hybrid learning environment.

The role requires organizing complex processes, clear communication with applicants and committees, and collaboration with the MHCI Associate Program Director.

Qualifications

• Bachelor of Science or Bachelor of Arts degree required with 2–3 years of experience.
• Key competencies include attention to detail, clear communication, deadlines, and customer service.
• Experience with admissions processes and multi-step workflows is a plus.

Responsibilities

• Manage admissions and onboarding processes for MHCI and related programs.
• Coordinate student services, program logistics, and compliance with academic policies.
• Oversee program communications, newsletters, and course information for partner programs.
• Maintain and update internal (Canvas) and external (Drupal) websites.
• Support alumni interviewers and coordination with Admissions Committee.
• Assist students with administrative issues (email accounts, billing, etc.).

Skills

Attention to detail

Clear written/verbal communication

Deadline-oriented

Creative problem-solving

Excellent customer service

Entrepreneurial mindset

Education

Bachelor of Science

Bachelor of Arts

Tools

Admissions software

Job description

Program Manager

University Overview

The University of Pennsylvania, the largest private employer inPhiladelphia, is a world-renowned leader in education, research,and innovation. This historic, Ivy League school consistently ranksamong the top 10 universities in the annual U.S. News & WorldReport survey. Penn has 12 highly-regarded schools that provideopportunities for undergraduate, graduate and continuing education,all influenced by Penn's distinctive interdisciplinary approach toscholarship and learning. As an employer Penn has been rankednationally on many occasions with the most recent award from Forbeswho named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city ofPhiladelphia. The University is situated on a beautiful urbancampus, with easy access to a range of educational, cultural, andrecreational activities. With its historical significance andlandmarks, lively cultural offerings, and wide variety ofatmospheres, Philadelphia is the perfect place to call home forwork and play.

The University offers a competitive benefits package that includesexcellent healthcare and tuition benefits for employees and theirfamilies, generous retirement benefits, a wide variety ofprofessional development opportunities, supportive work and familybenefits, a wealth of health and wellness programs and resources,and much more.

Posted Job Title

Program Manager

Job Profile Title

Manager B, Student Services, Graduate Programs

Job Description Summary

Manages administrative operations for a defined graduate program.Coordinates student services, program logistics, and compliancewith academic policies and timelines to support effective programdelivery.

Job Description

The Program Manager manages administrative operations, includingadmissions, onboarding, communications, and activities for theDepartment of Medical Ethics and Health Policy's Online EducationalInitiatives. This includes the Master of Health Care Innovation(MHCI)-a high-touch, cohort-based online degree-and relatedgraduate programs. They coordinate compliance with

academic policies and timelines to support effective programdelivery.

Reporting to and working closely with the MHCI Associate ProgramDirector, the Program Manager works in a sustainable, high-qualityway to 1) manage admissions and onboarding processes and 2) supportstudents' academic success and program operations.

The Program Manager leads administrative admissions processes forthe MHCI and related programs. This entails collecting and trackingapplication materials across multiple application deadlinesthroughout the year; effective, timely, and clear communication(verbal and written) with applicants, references, and theAdmissions Committee; shepherding and troubleshooting processesthrough the admissions software; and managing and supporting alumniinterviewers.

The position also manages program communications, such as studentand alumni newsletters, special announcements, and course info forpartner

programs. They maintain internal (Canvas) and external (Drupal)websites and they support co-curricular activities for students andalumni.Students in MEHP Online programs are working professionalsacross diverse roles and

organizations who are passionate about improving health care.

The Program Manager supports these students as they enroll in theprogram, register for courses, and seek help with administrativeissues regarding email accounts, billing, and more. The successfulcandidate will have experience

managing complex, multi-step processes with software systems,volunteers, and committees; is highly organized and reliable; showsstrong attention to

detail; and can clearly communicate and empathetically interactwith a varied population of adult learners, whether by phone, videocalls, or email.

Qualifications

• Bachelor of Science, Bachelor of Arts, and 2 to 3 years ofexperience or equivalent combination of education and experience isrequired.

• Key competencies for the successful candidate include:
• Attention to detail
• Clear written and verbal communication, comfort with making andanswering phone calls, email, and messages
• Deadline-oriented
• Creative problem-solving
• Excellent customer service skills
• Entrepreneurial mindset (preferred)

This position is eligible for a hybrid work arrangement.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

$58,506.00 - $72,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications,experience, skills, and education as they directly relate to therequirements of the position, and in alignment with salary rangesbased on external market data for the job's level. Internalorganization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer ismade. Consideration of the background check will be tailored to therequirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Pennoffers comprehensive medical, prescription, behavioral health,dental, vision, and life insurance benefits to protect you and yourfamily's health and welfare. You can also use flexible spendingaccounts to pay for eligible health care and dependent careexpenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuitionbenefits. You, your spouse, and your dependent children can gettuition assistance here at Penn. Your dependent children are alsoeligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans tohelp you save for your future. Penn's Basic, Matching, andSupplemental retirement plans allow you to save for retirement on apre-tax or Roth basis. Choose from a wide variety of investmentoptions through TIAA and Vanguard.
• Time Away from Work: Penn provides you with asubstantial amount of time away from work during the course of theyear. This allows you to relax, take vacations, attend to personalaffairs, recover from illness or injury, spend time withfamily-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with GenworthFinancial, Penn offers faculty and staff (and your eligible familymembers) long-term care insurance to help you cover some of thecosts of long-term care services received at home, in the communityor in a nursing facility. If you apply when you're newly hired, youwon't have to provide proof of good health or be subject tounderwriting requirements. Eligible family members must alwaysprovide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed tosupporting our faculty and staff as they balance the competingdemands of work and personal life. That's why we offer a widevariety of programs and resources to help you care for your health,your family, and your work-life balance.
• Professional and Personal Development: Penn provides anarray of resources to help you advance yourself personally andprofessionally.
• University Resources: As a member of the Penn community,you have access to a wide range of University resources as well ascultural and recreational activities. Take advantage of theUniversity's libraries and athletic facilities, or visit ourarboretum and art galleries. There's always something going on atPenn, whether it's a new exhibit at the Penn Museum, the latestmusic or theater presentation at the Annenberg Center, or the PennRelays at Franklin Field to name just a few examples. As a memberof the Penn community, you're right in the middle of theexcitement-and you and your family can enjoy many of theseactivities for free.
• Discounts and Special Services: From arts andentertainment to transportation and mortgages, you'll find greatdeals for University faculty and staff. Not only do Penn arts andcultural centers and museums offer free and discounted admissionand memberships to faculty and staff. You can also enjoysubstantial savings on other goods and services such as new carsfrom Ford and General Motors, cellular phone service plans, movietickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offercreative approaches for completing work while promoting balancebetween work and personal commitments. These approaches involve useof non-traditional work hours, locations, and/or jobstructures.
• Penn Home Ownership Services: Penn offers a forgivableloan for eligible employees interested in buying a home orcurrently residing in West Philadelphia, which can be used forclosing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligibleemployees on qualified expenses in connection with the legaladoption of an eligible child, such as travel or court fees, for upto two adoptions in your household.

Equal Employment Opportunity Statement The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state, or local law.