Program Manager

Advocates; Northborough (MA); On-site; USD 51,000 - 55,000; Full time

Job summary

Advocates is seeking a Program Manager to lead a residential program, providing supervision for Direct Care Staff and residents. You will oversee scheduling, ensure budget compliance, and guide rehabilitative care while maintaining 24-hour on-call support.

You will develop and monitor staff trainings, participate in IAP planning, manage fiscal aspects of the site, and ensure Rehab Option standards are met. Advocates emphasizes a supportive, inclusive workplace with opportunities for advancement.

Qualifications

• HS Diploma; 5 years’ experience; BA in related field preferred.
• Strong computer knowledge.
• Excellent analytical, reasoning and numerical aptitude.
• Excellent written and verbal communication.
• Must hold a valid driver’s license and access to an operational and insured vehicle.
• Strongly prefer understanding of serving culturally diverse populations.

Responsibilities

• Provide oversight and supervision to Direct Care staff and group living residents, promoting a warm, safe, and empowering environment.
• Develop and monitor staff scheduling to ensure program coverage and budgetary compliance.
• Lead staff meetings and individual supervisions, and ensure staff trainings are current.
• Conduct intakes, ensuring that proper care is accessed.
• Participate in the Individual Action Plans (IAP) process for all individuals.
• Assume fiscal responsibility for the site by assisting in program budget development and management, and safeguarding client funds.
• Ensure client rehabilitative treatment and clinical records meet Rehab Option standards.
• Prepare reports as directed, including data collection and analysis.
• Participate in the on-call rotation through 24 hour availability for consultation and emergency crisis intervention.

Skills

Analytical and numerical aptitude

Written and verbal communication

Computer skills

Driver's license

Education

High School Diploma/GED

BA in related field (preferred)

Job description

Salary: $50,960-$55,120

Schedule: Monday-Friday 9am-5pm

The Program Manager is responsible for the overall direction and operation of the residential program. This role will provide supervision and rehabilitative direction and emergency on-call services to a team of Direct Care Staff and supported individuals.

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required
High School Diploma/GED

Responsibilities

• Provide oversight and supervision to Direct Care staff and group living residents, promoting a warm, safe, and empowering environment.
• Develop and monitor staff scheduling to ensure program coverage and budgetary compliance.
• Lead staff meetings and individual supervisions, and ensure staff trainings are current.
• Conduct intakes, ensuring that proper care is accessed.
• Participate in the Individual Action Plans (IAP) process for all individuals.
• Assume fiscal responsibility for the site by assisting in program budget development and management, as well as safeguarding client’s funds.
• Ensure that client’s rehabilitative treatment and clinical record meet Rehab Option standards.
• Prepare reports as directed, including data collection and analysis.
• Participate in the on-call rotation through 24 hour availability for consultation and emergency crisis intervention.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.

Qualifications

• HS Diploma plus 5 years’ experience, BA in related field preferred.
• Strong computer knowledge.
• Excellent analytical, reasoning and numerical aptitude.
• Excellent written and verbal communication.
• Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.