Program Manager

State of North Carolina; North Carolina; On-site; USD 64,000 - 114,000; Full time

Job summary

The State of North Carolina is looking for a motivated Program Manager to oversee licensing activities in adult and family care homes. This role requires strong leadership and knowledge of healthcare standards, along with the ability to navigate complex inquiries and stakeholder interactions. Excellent compensation and benefits are included, supporting our mission to provide the highest quality of care.

Benefits

Health insurance options

Standard and supplemental retirement plans

Paid vacation and sick leave

Paid parental leave

Qualifications

• 3 years experience in surveying, clinical, or administration in a health field.
• Minimum 2 years in a supervisory capacity.
• Equivalent combination of education and experience considered.

Responsibilities

• Manage section's licensing activities for adult and family care homes.
• Oversee daily operations of the Raleigh office and public records requests.
• Supervise Licensing Consultant, Licensing Supervisor, and Certification Administrator.

Skills

Knowledge of state and federal standards

Principles and practices of health care organization

Intermediate computer skills

Planning and supervising statewide programs

Education

Master's degree in health or human services

Bachelor's degree in a health or human service field

Job description

This position is funded in part through federal funds.

Recruitment Range: $64,621 - $113,088

The primary purpose of this position is to manage the Section’s licensing activities for adult and family care homes, overnight respite services in adult day care centers, and multiunit assisted housing with services in accordance with applicable statutes and rules. This position also oversees the Section’s ancillary programs, including the N.C. Star Rated Certificate Program, administrator certification and approval, and approval of the instructors of the 80-hour personal care training for adult care home and family care home staff. Related to these responsibilities, this position oversees the daily operations of the Raleigh office, including file management, database management, data collection, clerical support to home based ACLS staff, and responding to public record requests. The position is responsible for the development and implementation of Section policies and procedures related to these aforementioned areas.

Another significant responsibility of this position is to assist the Section Chief and other Section managers in responding to inquiries from various sources including the public, the General Assembly, legislative staff, DHSR Division Office, attorneys, providers, and others. The Program Manager serves as a liaison concerning activities that involve providers/advocates/consumer groups and other stakeholders who have an interest in adult care home facilities. The position is also responsible for processing public records and other requests for information. This position interacts frequently with DHHS Department and Division Directors and managers, DHSR Section managers and staff, County DSS staff, the Attorney General’s office, stakeholders for both the provider industry and advocates, attorneys, and the general public. This position works independently under the general supervision of the Director of Programs and is evaluated based upon the quality and effectiveness of program areas.

The position directly supervises and manages the performance of the following staff: Licensing Consultant (Facility Survey Consultant (FSC)-II), Licensing Supervisor, and Certification Administrator (FSC-II).

About NC Department of Health and Human Services:
The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit website for State Benefits

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities.

• Thorough knowledge of state and federal standards, guidelines, laws and regulations. ·

• Considerable knowledge of principles and practices of health care organization and management. ·

• Ability to demonstrate intermediate computer skills (use of Microsoft Office products). ·

• Experience in planning, supervising, and coordinating a statewide program.

Master s degree in a health or human services related field from an appropriately accredited institution and three years experience in surveying, clinical and/or administration of a program in a related health field, two of which must have been in a supervisory capacity; or Bachelor s degree, preferably in a health or human service related field from an appropriately accredited institution and five years experience in surveying, clinical and/or administration of a program in a related health field, two of which must have been in a supervisory capacity; or an equivalent combination of education and experience.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

· Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

· Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

· If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

· Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at [e-mail]..

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