PROGRAM MANAGER

SCO Family of Service; New York (NY); On-site; USD 50,000 - 75,000; Full time

Job summary

SCO Family of Service in New York seeks a dedicated supervisor to oversee youth residential programs, ensuring safe housing, enriching activities, and strong staff-youth relationships. The role emphasizes crisis management skills, family engagement, and community partnerships.

You will supervise Senior Child Care Workers and coordinate weekly staff meetings, while ensuring compliance with city/state regulations and maintaining thorough documentation for program budgets and reporting.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• Significant college-level coursework in Human Services.
• Experience in children’s residential services.
• Residence in or connection to the community served.
• Proficiency in the language(s) of the community’s major cultural groups.

Responsibilities

• Oversee daily/weekly routines, enrich activity programming, and maintain positive peer dynamics.
• Monitor facilities for safety, cleanliness, and maintenance; advocate for furnishings and repairs.
• Support youth and families through casework, education, health, and vocational services; build community partnerships.

Skills

Staff supervision

Youth engagement

Behavior management

Cultural competence

Program coordination

Education

High School Diploma or GED

Bachelor’s Degree preferred

Human Services coursework

Job description

Program Services

• Ensure high-quality food services, resident care, and staff-youth relationships.
• Oversee daily and weekly routines, enriching activity programming, and positive peer group dynamics.
• Implement effective behavioral management strategies, including discipline and limits.
• Facilitate regularly scheduled resident house meetings across all assigned facilities.

Household Issues

• Maintain clean, safe, and organized facilities with proper fire protection systems.
• Advocate for adequate furnishings, timely repairs, and maintenance.
• Ensure culturally relevant and aesthetically pleasing facility decorum.

Youth and Family Services

• Support and enhance casework with youth and families, emphasizing educational, health, and vocational services.
• Promote family-to-family engagement and mentor birth parents.
• Leverage community resources and partnerships to support youth and families during and post-discharge.
• Build effective relationships with agencies to ensure continuity of services.

Staff Development

• Participate in recruiting and selecting Child Care staff.
• Provide training and development opportunities for staff members.
• Directly supervise Senior Child Care Workers (CCWs) and oversee supervision of other CCWs.
• Lead weekly team meetings for assigned facilities.

Administrative

• Ensure compliance with City and State regulations.
• Maintain high-quality documentation and reporting practices.
• Manage program budgets and fiscal controls.
• Schedule Child Care staff and actively participate in management and program meetings.

Normative Issues

• Model and promote ethical, dependable, and accountable behavior among staff and residents.
• Foster a culture of teamwork and positivity while addressing and discouraging negative attitudes and behaviors.
• Perform other duties as assigned.

Qualifications Required

• High School Diploma or GED. Bachelor’s Degree preferred
• Significant college-level coursework in Human Services.
• Demonstrated experience and success in children’s residential services.
• Residence in or connection to the community served.
• Proficiency in the language(s) of the community’s major cultural groups.

This position requires successful completion of Therapeutic Crisis Management (TCI) training, which includes a written test and demonstration of the competency to perform physical restraints, as specified by the program and regulatory body. Additionally, staff must successfully complete all required TCI refreshers in order to maintain continued employment.

Travel Required

Yes . 50%

Education

Required

High School or better.

Preferred

Bachelors or better.

Licenses & Certifications

Required

DRIVER'S LICENSE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.