Program Manager

New Reach; New Haven (CT); On-site; USD 70,000 - 95,000; Full time

Job summary

New Reach in New Haven, CT is seeking a Program Manager to oversee the Greater New Haven Youth Rapid Rehousing and Diversion teams, ensuring services are delivered per contract and funder requirements.

You will supervise staff, coordinate operations, and implement evidence-based models such as CTI and Motivational Interviewing, while advancing our mission to prevent homelessness and improve housing stability for vulnerable youth.

Qualifications

• Master's Degree or BS/BA with 3–5 years of management experience.
• Critical Time Intervention Instructor Certification preferred.
• Program administration/development skills and leadership ability.
• Experience managing housing or service programs for at-risk populations.
• Experience with homelessness issues and equal access advocacy.
• Strong written and verbal communication; proficient in Microsoft Office.
• Valid driver's license and reliable transportation.
• Team player aligned with New Reach mission.

Responsibilities

• Oversee operations and service delivery of youth rapid rehousing and diversion programs.
• Supervise and train staff; ensure program compliance with funders.
• Lead data reporting and program evaluation across monthly/quarterly/annual cycles.
• Coordinate training, community meetings, and partnerships.
• Maintain HMIS data quality and client records.

Skills

Leadership

Program management

Communication

Team leadership

Policy & compliance

Microsoft Office

Advocacy

Education

Master's Degree in related field

BS/BA in related field

Critical Time Intervention Instructor Certified

Tools

Microsoft Office Suite

Job description

Company Overview:

As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal, because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.

Primary Purpose:

The Program Manager will oversee the day-to-day operations and services implementation of the Greater New Haven Youth (18-24 years old) Rapid Rehousing and Diversion teams. The Program Manager will supervise, train, lead staff, and coordinate, and ensure that all services are being delivered according to program specifics and in compliance with funder requirements.

Essential Functions:

• Oversee and manage all aspects of operations and service delivery of the Greater New Haven Youth Rapid Rehousing Program and Diversion programs, including but not limited to support needed for individuals and families.

• Oversee and manage all aspects of the implementation of evidence-based models within program service delivery , including but not limited to Critical Time Intervention (CTI), Motivational Interviewing and person-centered planning.

• Support discussions, execution and successful completion of the organization's annual Strategic Planning directives and objectives.

• Conduct and/or participate in community training and meeting facilitation as a representative of NR to enhance community knowledge and skills associated with homeless service delivery and evidence-based practices.

• Prepare monthly, quarterly, and annual reports for agency and funding sources as required by contract and agency policy.

• Monitor and manage compliance of agency data implementation, tracking and dashboard metrics created to support the successful operations of services and annual goals.

• Advocate to the Chief Program Officer & Executive Leadership Team the needs of programs, including programmatic needs and operational needs; monitor and revise program policies and procedures, in coordination with other staff and community partners as necessary.

• Ensure compliance with all accreditation, certification and regulatory standards.

• Supervise staff per agency supervision standards, orient and train all staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.

• Responsible for hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of staff.

• Ensure the quality of data maintained in the Homelessness Management Information System (HMIS) database. Ensure maintenance and accuracy of all client records and program statistics/outcome measures.

• Act as NR's representative at community meetings and collaborative; create awareness; educate policy makers on issues relevant to the need of housing for families with special needs.

• Maintain availability in the event of an emergency.

• Assist with special projects and complete other duties as assigned.

Qualifications:

• Master's Degree in related field or BS/BA in related field and 3-5 years' management experience required.

• Critical Time Intervention Instructor Certified Preferred.

• Program administration/development skills required; with a strong ability to lead.

• Experience managing housing, service programs, home visitor, and other similar programs.

• Experience and education on issues of substance abuse, mental illness and homelessness; desire to promote equal access and opportunity for at-risk/homeless persons.

• Highly motivated, creative with excellent interpersonal skills; strong advocacy skills. Proficient in Microsoft Office suite.

• Excellent written and verbal communication skills.

• Must have valid driver's license and access to own reliable transportation with proof of insurance.

• Ability and desire to work as part of team; identify with and support the mission of New Reach.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus