Program Manager

Thomson Reuters; McLean (VA); Hybrid; USD 115,000 - 214,000; Full time

Benefits offered by this job

Hybrid Work Model

Tuition reimbursement

401(k)

Mental health days

Job summary

Thomson Reuters is seeking a Program Manager to lead end-to-end program execution for TRSS customers in a hybrid work environment. You will act as the primary contact for contract performance, stakeholder engagement, renewal readiness, and growth opportunities across assigned accounts.

You will govern portfolios, coordinate cross-functional teams, ensure compliance, and use data-driven insights to guide renewals and product adoption.

Qualifications

• Bachelor's degree in business or related field; equivalent experience will be considered.
• 3-10+ years of experience in program management, account management, customer delivery, or related field.
• Growth mindset with ability to identify customer needs, retention risks, and opportunities to expand value within accounts.
• Demonstrated progressive program leadership experience including account planning, renewal support, governance and growth strategy.
• Strong interpersonal and analytical problem-solving skills with clear communication.

Responsibilities

• Lead end-to-end program execution and contracted delivery for TRSS customers, serving as primary contact for performance, engagement, renewals, and growth.
• Manage assigned accounts through portfolio governance, data-driven decisions, and cross-functional coordination.
• Ensure regulatory and contractual compliance; track risks and outcomes, provide feedback and market insights to improve solutions.
• Identify opportunities to use AI, automation, reporting visibility, and process improvement within account management.
• Support renewal strategy, product adoption, and growth opportunities through customer feedback and insights.

Skills

Program management

Account management

Customer relationship management

Cross-functional collaboration

Data-driven decision making

Communication skills

Education

Bachelor's degree in business or related field

Job description

life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)

The Program Manager leads end-to-end program execution and contracted delivery for TRSS customers, serving as a primary point of contact for contract performance, stakeholder engagement, renewal readiness, and growth opportunities. This role manages assigned accounts through disciplined portfolio governance, data-driven decision-making, customer relationship management, and cross-functional and cross-company coordination. The Program Manager ensures compliance with applicable regulations, standards, and contractual requirements while tracking risks and delivery outcomes. This role also identifies opportunities to improve account management practices through AI, automation, reporting visibility, and process improvement, while providing customer feedback and market insights to help enhance solutions for customers. As the Program Manager, you will contribute to a variety of areas, including:

Contract and Customer Growth Management

Managing the assigned contract portfolio and renewal life cycle, including kickoff, contract/ product support and relationship building, identifying potential growth opportunities, and contract renewal readiness . The Program M anager will be responsible for achieving revenue targets through customer retention, and growth opportunity tracking.

Leading regular portfolio review activities with internal stakeholders to track contract health, renewal status, customer satisfaction, financial performance, risks , and growth opportunities.

Establishing productive relationships with key customer stakeholders, focusing on constructive communication channels between TRSS, customers, and third-party partners.

Ensuring compliance with government regulations, industry standards, and contractual requirements by identifying associated risks throughout the contract life cycle.

Ensuring customer engagements are managed consistently, with clear account visibility by tracking customer needs, contract status, delivery risks , renewal timelines, and growth opportunities.

Monitoring contract performance, pricing assumptions, renewal-related financial inputs , and other factors that may impact retention or growth opportunities.

Using data, customer feedback, performance insights , and financial inputs to support informed decisions about renewals, customer engagement, product adoption, and growth strategy.

Coordinating with internal teams to resolve contract, delivery, or customer experience issues that may impact retention, renewal, or expansion opportunities.

Maintaining a strong understanding of the assigned product, customer use cases, and value drivers to support customer conversations and growth planning.

Delivery Management

Supporting clear communication of TRSS delivery capabilities , solution value, and customer outcomes to customers and internal stakeholders .

Maintaining a comprehensive understanding of data, product, technology, and methodology developments at TRSS.

Partnering with stakeholders to identify , document, and support qualified growth opportunities within assigned customer accounts.

Identifying opportunities to use AI, automation, and process improvements to streamline portfolio management activities, reduce manual effort, improve reporting visibility, and manage assigned accounts more efficiently.

Providing Product Development with customer feedback , product needs, and emerging use cases to inform renewal strategy, product roadmap discussions, and future growth opportunities .

About You

You are a good fit for the role of Program Manager if you have/are:

Bachelor's degree in business or related field. Equivalent experience will be considered in lieu of a degree.

3-10+ years of experience in program management, account management, customer delivery, or a related field, with job level determined by experience, account complexity, portfolio size, and demonstrated ability to manage customer relationships and delivery outcomes.

Relevant TRSS internship experience may be considered for interns who convert into full-time roles, based on demonstrated performance, business knowledge, and readiness for the role .

Growth mindset with the ability to identify customer needs, retention risks, and opportunities to expand value within assigned accounts.

Demonstrated progressive program leadership experience , including account planning, contract renewal support, portfolio governance and growth strategy

Strong interpersonal skills including mentoring, coaching, collaborating, and team building.

Strong analytical and problem-solving skills, along with excellent written and oral communication skills.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $115,300 USD - $214,100 USD. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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