Program Manager

SW North America, Inc.; Lyon Charter Township (MI); On-site; USD 110,000 - 160,000; Full time

Job summary

SW North America, Inc. is seeking a seasoned Program Manager to deliver profitable, on-time programs spanning Technical Support, Machines, Machining TurnKeys, Automation, and Systems.

The role collaborates with cross-functional internal and external teams to streamline communications and ensure cradle-to-grave project success. Responsibilities include managing SOWs, timelines, budgets, change orders, and supplier coordination, with frequent stakeholder updates and customer relationship

Qualifications

• Bachelor of Engineering degree required; Masters preferred.
• PMP certificate or willingness to pursue preferred.

Responsibilities

• Lead a program team to meet 100% of requirements without direct reporting authority over team members.
• Manage customer communication and align team with customer personnel.
• Provide periodic status reports to team, customer, and SW management.
• Create and manage program deliverables, timelines, budgets, and open issues.

Skills

Program management

Cross-functional teamwork

Stakeholder communication

Budget management

Education

Bachelor of Engineering

Masters of Engineering (preferred)

Job description

The Program Manager will have the responsibility to provide profitable, on time, to specification, saleable programs for SW North America. Programs to include the sale and delivery of anyone or more of Technical Support, Machines, Machining TurnKeys, Automation, and/or Systems. The Program Manager will work within a cross functional team of SW and/or external personnel resources to streamline communication, and ensure assigned deliverables are completed on time. Work in partnership with the Sales group to develop and maintain positive customer relationships. Responsible to manage all project deliverables including SOW, timeline, open issue, budget to manage assigned projects from cradle to grave.

The Program Manager performs a variety of duties, including, but not limited to:

• Coach and manage a program team to achieve or exceed 100% of the assigned program requirements without having functional reporting authority over any team member
• Manage program customer communication and align team members with correct corresponding customer personnel.
• Periodic reporting to team members, customer, & SW management the program status
• setup, manage, and communicate program deliverables, timelines, budgets, open issues
• Develop program budget and manage all change orders
• Schedule and manage periodic meetings with SW team, customer, and suppliers
• Manage program communication and development with SW Global Sources
• Write and maintain statements of work for customer awarded projects using inputs from team members. technical inputs to be obtained from technical engineering.
• Maintain the feasibility assessment with team members.
• Setup and maintain list of all customer runoff requirements. Focus team on launching the program to meet or exceed all runoff requirements to achieve on time customer signoff
• Write and maintain statement of requirements for suppliers supporting customer awarded projects using inputs from team members.
• Setup and maintain list of all supplier runoff requirements.
• Work with internal and external workholding suppliers to complete detailed design, build, and prove out of project workholding and support all field modifications.
• All other duties as assigned

Qualifications & Abilities:

• Bachelor of Engineering degree required, Masters of Engineering, preferred
• 10+ years’ experience
• Detailed understanding of Customer Workpiece Tolerance Specifications, Precision and Capability of Company Product, and Full Process Feasibility Assessments
• PMP Certificate or willing to pursue certificate preferred.

Classification & Compensation:

• The position is full-time, permanent and exempt
• Business travel is estimated to be approximately 35% or greater for this position
• The pay range varies, depending on experience, skills, abilities, and length of service with the Company