Program Manager

Fooda; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Stock options

Health, dental & vision plans

401k retirement plan

Parental/maternity leave

Flexible spending accounts

Company laptop

Daily subsidized lunch program

Challenging work experience

Job summary

Fooda in Los Angeles is seeking an experienced Account Manager to own the operational performance across a portfolio of locations and serve as the primary day-to-day contact for clients. You will coordinate quarterly reviews, analyze usage metrics, and work with Sales, Restaurant Partnerships, and Market Operations to exceed expectations.

You’ll lead staffing, scale processes, monitor receivables/payables, and be available across 6am–10pm, with proof of citizenship and a background check

Qualifications

• 4–6 years of account management or operations experience.
• Proactive relationship builder with strategic insight.
• Data-driven with ability to pull insights from dashboards.
• Organized with ability to manage multiple locations and timelines.
• Experience hiring, training, and leading staff.
• Strong communicator capable of guiding cross-functional teams.
• Comfortable with Excel and internal tools.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as primary day-to-day contact for client needs with proactive communication.
• Coordinate Quarterly Business Reviews with stakeholders to align and drive growth.
• Analyze metrics to identify trends, risks, and opportunities; present recommendations.
• Identify upsell and expansion opportunities within the portfolio.
• Collaborate with Sales, Restaurant Partnerships, and Market Operations to meet expectations.
• Manage onsite staff hiring, training, and day-to-day oversight.
• Develop scalable processes that achieve operational success.
• Monitor account financial health, including receivables and payables.

Skills

Relationship building

Proactive client management

Data-driven decision making

Organization & time management

Leadership & staff management

Communication & stakeholder management

Collaboration

Tools

Excel

Internal tools

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limitedand the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 100 million meals served and continue to grow rapidly.

Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more

What You’ll Be Doing:

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication, timely execution, and high satisfaction.
• Coordinate, prepare, and organize Quarterly Business Reviews working closely with internal and external stakeholders to ensure alignment, share insights, and support long-term goals.
• Analyze and track key operational and usage metrics to identify trends, risks, and growth opportunities; use data to make informed decisions and present strategic recommendations.
• Identify, support, and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate cross-functionally with Sales, Restaurant Partnerships, and Market Operations to meet and exceed client expectations.
• Manage hiring, training, and day-to-day oversight of any dedicated onsite support staff required at portfolio locations, ensuring consistent performance and alignment with Fooda standards.
• Develop and improve processes that scale while achieving operational success.
• Monitor and manage account-level financial health, including receivables and payables, and resolve issues promptly.
• Must be available for all 3 meal periods and a flexible/rotating schedule between 6am-10pm.
• Proof of citizenship/ green card upon starting.
• Background check is a requirement.
• Would be useful to have transportation across campus.
• The salary range for this role is between $80,000 and $100,00 and is dependent on a number of factors, including but not limited to relevant work experience, leadership scope, training, location, and skills.

Who You Are:

• You have 4–6 years of experience in account management, operations, or multi-location client support ideally in a service, hospitality, or tech-enabled environment.
• You’re a proactive relationship builder. You anticipate client needs and bring strategic value without waiting to be asked.
• You’re highly data-driven, capable of pulling insights from usage reports, KPIs, and dashboards to inform operational decisions and account strategy.
• You’re organized and detail-oriented, with proven ability to manage multiple locations, priorities, and timelines at once.
• You have experience hiring, training, and managing staff, with a leadership style that’s supportive, clear, and accountability-driven.
• You’re a strong communicator who can coordinate stakeholders, contribute to executive-facing meetings, and guide teams through change.
• You’re a natural collaborator who thrives in cross-functional environments and understands how to get things done through influence and teamwork.
• You’re comfortable in Excel and internal tools, and you use data to solve problems and drive improvements.

What We'll Hook You Up With

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company issued laptop
• Daily subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience