General Manager - Multi-Unit 24/7 Operations

Fooda; Memphis (TN); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Travel allowance/mileage reimbursement

Health insurance

Dental insurance

Vision insurance

401k with company match

Parental leave

Laptop provided

Daily lunch program

Job summary

Fooda is seeking an experienced Operations Leader to oversee daily operations across multiple sites, including indoor popup and catering programs and outdoor food truck locations. Travel between locations is required and you will report to senior leadership to ensure alignment and successful execution.

Responsibilities include building client relationships, leading performance reviews, and guiding salaried and hourly staff across shifts while enforcing safety and SOPs.

Qualifications

• Experience leading multi-site operations is a plus.
• Ability to coordinate with clients, restaurant partners, vendors, and on-site teams.
• Strong communication between senior leadership and site management.

Responsibilities

• Oversee daily operations across multiple sites, including indoor popup and catering programs and outdoor food truck locations.
• Serve as the primary contact for escalations involving the client, restaurant partners, vendors, and on-site teams.
• Act as the bridge between Fooda's senior leadership and site management, ensuring clear communication, alignment, and consistent execution.
• Build and maintain strong relationships with client stakeholders, customers, restaurant partners, vendors, and service providers.
• Coordinate and lead weekly or biweekly client calls, including reviewing performance, addressing concerns, and tracking follow-up items.
• Conduct quarterly business reviews to strengthen client relationships and support short- and long-term customer success.
• Provide overall direction, planning, and operational leadership for all assigned sites.
• Hold weekly meetings with Program Managers and Supervisors to assess account performance, resolve challenges, and establish priorities.
• Assist Program Managers with monthly vendor scheduling and the coordination of restaurant, catering, food truck, and delivery partners.
• Support Program Managers in leading salaried Supervisors and hourly employees across multiple locations and shifts.
• Recruit, coach, and develop managers, supervisors, and hourly employees while establishing clear performance expectations and accountability.
• Develop, implement, and enforce company and site-specific standard operating procedures that support safe, consistent, and efficient operations.
• Coordinate complex logistics involving vendor schedules, deliveries, staffing, site access, staging areas, service windows, and multiple points of service.
• Develop contingency plans and make timely decisions when deliveries, staffing, weather, site access, or operating conditions change.
• Oversee financial and accounting responsibilities, including budgeting, forecasting, inventory, labor management, reporting, invoice accuracy, and P&L performance.
• Ensure timely and accurate entry of financial and operational information into Fooda's internal systems.
• Use Fooda technology and other operational platforms to manage schedules, monitor performance, complete reporting, and communicate across teams.
• Enforce all Fooda, client, government, and agency requirements related to food safety, sanitation, workplace safety, and health.
• Maintain a visible leadership presence throughout the operation and respond to business needs across different locations and shifts.
• Work comfortably in an active, construction-adjacent or industrial campus environment while following all client access and safety requirements
• Travel regularly between assigned service locations and work both indoors and outdoors in varying weather conditions
• Maintain a valid driver's license, reliable transportation, and the ability to travel between assigned locations.

Job description

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Who We Are:

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities, have served over 100 million meals, and continue to grow rapidly. Powered by technology and a network of 1,500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Requirements

What You Will Be Responsible For:

• Oversee daily operations across multiple sites, including indoor popup and catering programs and outdoor food truck locations
• Serve as the primary point of contact for high-level escalations involving the client, restaurant partners, vendors, and on-site teams
• Act as the bridge between Fooda's senior leadership and site management, ensuring clear communication, alignment, and consistent execution
• Build and maintain strong relationships with client stakeholders, customers, restaurant partners, vendors, and service providers
• Coordinate and lead weekly or biweekly client calls, including reviewing performance, addressing concerns, and tracking follow-up items
• Conduct quarterly business reviews to strengthen client relationships and support short- and long-term customer success
• Provide overall direction, planning, and operational leadership for all assigned sites
• Hold weekly meetings with Program Managers and Supervisors to assess account performance, resolve challenges, and establish priorities
• Assist Program Managers with monthly vendor scheduling and the coordination of restaurant, catering, food truck, and delivery partners
• Support Program Managers in leading salaried Supervisors and hourly employees across multiple locations and shifts
• Recruit, coach, and develop managers, supervisors, and hourly employees while establishing clear performance expectations and accountability
• Develop, implement, and enforce company and site-specific standard operating procedures that support safe, consistent, and efficient operations
• Coordinate complex logistics involving vendor schedules, deliveries, staffing, site access, staging areas, service windows, and multiple points of service
• Develop contingency plans and make timely decisions when deliveries, staffing, weather, site access, or operating conditions change
• Oversee financial and accounting responsibilities, including budgeting, forecasting, inventory, labor management, reporting, invoice accuracy, and P&L performance
• Ensure timely and accurate entry of financial and operational information into Fooda's internal systems
• Use Fooda technology and other operational platforms to manage schedules, monitor performance, complete reporting, and communicate across teams
• Enforce all Fooda, client, government, and agency requirements related to food safety, sanitation, workplace safety, and health
• Maintain a visible leadership presence throughout the operation and respond to business needs across different locations and shifts
• Work comfortably in an active, construction-adjacent or industrial campus environment while following all client access and safety requirements
• Travel regularly between assigned service locations and work both indoors and outdoors in varying weather conditions
• Maintain a valid driver's license, reliable transportation, and the ability to travel between assigned locations

Benefits

What We'll Hook You Up With:

• Competitive market salary, annual bonus, and stock options based on experience and eligibility
• Relocation assistance may be available for the right candidate
• A travel allowance, stipend, or mileage reimbursement may be available based on territory size, business travel requirements, and company policy
• Comprehensive health, dental, and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters, please.

Final candidates must successfully complete professional reference checks. Employment is contingent upon successful completion of a background check due to the sensitive nature of the client environment, consistent with applicable law.

The salary range for this role is between $80,000 and $130,000 and is dependent on a number of factors, including but not limited to relevant work experience, leadership scope, training, location, and skills.