Program Manager

Holly Hill Child & Family Solutions; Highland Heights (KY); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Competitive Compensation

DailyPay – access your earned wages

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Company-Paid Training

Paid Training Programs

Professional Development Opportunities

Leadership Development Programs

Make a Difference Every Day

Support Individuals and Families

Build Meaningful Relationships

Join a Mission-Driven Organization

Employee Referral Bonuses

Certification Opportunities

Career Advancement Opportunities

Opportunities Across Multiple Service

Job summary

Holly Hill Child & Family Solutions in Highland Heights, KY is seeking a Supervised Visitation Program Manager to foster a safe, trauma-informed environment for supervised visits between families and children. You will conduct assessments, monitor visits, and document in real time while applying evidence-based practices and maintaining neutrality.

Responsibilities include ensuring regulatory compliance, completing documentation within timelines, and supporting crisis de-escalation as needed.

Qualifications

• 21 years of age.
• Valid driver’s license.
• High school diploma/GED.
• Excellent written and oral communication skills.
• Must be able to independently manage time and be flexible.
• Provide treatment services while maintaining clear, professional boundaries.
• Bachelor’s degree in a human services related field.
• One year of experience working with children and/or families in a mental health, child welfare and/or case management setting.

Responsibilities

• Actively adhere to the six core principles of trauma informed care and promote a trauma informed culture.
• Upholds Holly Hill’s principles and core values.
• Provide supervised visitation services compliant with regulations set forth by contracts and regulations including intake, assessment, service planning, pre and post visit interventions and visitation monitoring.
• Delivery of EBPs including Motivational Interviewing and Nurturing Parenting.
• Completion and maintenance of required documentation and records within agency timelines.
• Accurate and factual documentation of all visits.
• Ensure safety and security of all participants.
• Participate in team meetings, staff meetings, and continuing education courses.
• Maintain confidentiality of each client and their family, in compliance with HIPAA regulations and agency policies.
• Prioritize client care and quality of service.

Skills

Dependable

Team-Oriented

Service-Focused

Professional

Positive

Committed to Helping Others

Education

High school diploma/GED

Bachelor’s degree in a human services related field

Job description

Make an Impact Every Day to Shape Futures

Highland Heights, Kentucky

$60,000 annually

Looking for More Than Just a Job?

At Holly Hill Child & Family Solutions, we're not just hiring employees we're building a team of compassionate professionals who believe everyone deserves the opportunity to live a fulfilling and independent life.

Whether you're beginning your career, changing professions, or looking for work with purpose, we'll provide the training, support, and opportunities you need to succeed while making a meaningful difference in the lives of others.

Paid training provided.

About Holly Hill Child & Family Solutions

For more than 142 years, Holly Hill Child & Family Solutions has been dedicated to improving lives through high-quality services and support.

Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Why Join Our Team?

• Competitive Compensation
• DailyPay – access your earned wages before payday
• Medical, Dental, and Vision Insurance-Available on the first of the month following 30 days of employment!
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Company-Paid Training
• Paid Training Programs
• Professional Development Opportunities
• Leadership Development Programs
• Make a Difference Every Day
• Support Individuals and Families
• Build Meaningful Relationships
• Join a Mission-Driven Organization
• Employee Referral Bonuses
• Certification Opportunities
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines
• Strengthen Communities

What You'll Do

As a Supervised Visitation Program Manager, you will be responsible for fostering a safe and trauma informed environment in which supervised visits take place between the visiting party and child(ren). The Supervised Visitation Monitor is responsible for completing assessments, conducting visits with families and documenting visits in real time, and providing intervention using EBP. The Supervised Visitation Monitor must remain neutral and professional when conducting visits and may need to offer support and crisis de-escalation to families as needed.

Your responsibilities may include:

• Actively adhere to the six core principles of trauma informed care and promotes a trauma informed culture.
• Upholds Holly Hill’s principles and core values
• Responsible for providing supervised visitation services compliant with regulations set forth by contracts and regulations including intake, assessment, service planning, pre and post visit interventions and visitation monitoring
• Responsible for the delivery of EBP’s including Motivational Interviewing and Nurturing Parenting
• Responsible for completion and maintenance of required documentation and records within agency timelines
• Completes accurate and factual documentation of all visits.
• Responsible for ensuring ethe safety and security of all participants.
• Responsible for active participation in team meetings, staff meetings, and continuing education courses
• Adheres to ethical standards of professionalism including maintaining confidentiality of each client and their family, in compliance with HIPAA regulations and agency policies.
• Prioritizes client care, focusing on delivering quality care for clients
• Seeks to fulfill Holly Hill’s mission by providing quality services to clients served.
• Participates in Holly Hill’s Performance Quality Improvement (PQI) activities as assigned.
• Works collaboratively and communicates appropriately with other staff members.

Who We're Looking For

You may be a great fit if you are:

• Dependable
• Team-Oriented
• Service-Focused
• Professional
• Positive
• Committed to Helping Others

Qualifications

Required:

• 21 years of age
• Valid driver’s license
• High school diploma/GED
• Requires excellent written and oral communication skills.
• Must be able to independently manage time and be flexible.
• Provide treatment services while maintaining clear, professional boundaries.

Preferred:

• Bachelor’s degree in a human services related field
• One year of experience working with children and/or families in a mental health, child welfare and/or case management setting

Schedule

• Full-Time
• Shift: Tuesday - Friday 12:00pm - 8:00pm and Saturday 9:00am - 5:00pm
• Weekend Requirements: Saturdays, 9:00am - 5:00pm

Physical & Mental Requirements

Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, copier, telephone, calculator, and other office equipment. Requires normal range of hearing and vision to record, prepare and communicate appropriate reports. Occasionally lifts and carries items weighing up to 35 pounds. Requires some exposure to chemicals and solvents.

Must be able to establish priorities, work independently and to carry out decisions and tasks. Must be able to handle and resolve problems and make effective decisions. Must be able to communicate effectively with others in a professional manner. Requires public contact and good interpersonal skills. Must be mentally adaptable and flexible in dealing with a variety of people.

Start a Career with Purpose

Some jobs pay the bills.

Some jobs build careers.

This job changes lives.

Join our team and become the reason someone has a better day.

Equal Opportunity Employer

Holly Hill Child & Family Solutions is proud to be an Equal Opportunity Employer committed to building a diverse and inclusive workforce.

About Our Organization

Holly Hill Child & Family Solutions is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.