Program Manager

Resolution Think; Fort Knox (KY); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Resolution Think LLC. is seeking a skilled Program Manager to oversee contract performance, ensure task order compliance, and manage quality control for a government-focused program at Fort Knox, KY.

You will lead a multi-functional team, coordinate with KO/COR, and review all deliverables before government submission. The role requires a Bachelor's (or Master’s) in a relevant field and 6+ years in education, training, or project management within government settings.

Competenze

• Bachelor's degree in education services, business administration/management, workforce development, or a related field from an accredited college.
• Six to eight years of experience in education and training; or a Master's degree plus six years of experience in training and administration and project management.
• Experience managing large government projects and familiarity with government policies and procedures.
• Knowledge of military personnel automation systems and the ability to work in a digital environment.
• Proficiency in Microsoft Office and Adobe Acrobat Pro.
• Analytical and time-management skills; a self-starter and independent thinker.
• Ability to understand military rank structure, personnel testing, and Army regulations and policies.

Mansioni

• Be available between 7:30 AM and 4:00 PM ET, Monday through Friday, excluding holidays or government closures.
• Plan and execute all contract activities across program management and related ArmyIgnitED support areas.
• Ensure personnel meet government qualification standards and receive necessary training.
• Lead the 30-day phase-in including onboarding staff and CAC registration.
• Develop, implement, and maintain the Quality Control Plan and Contractor Consolidated Plan.
• Review all deliverables prior to submission including status reports and phase-out plans.
• Maintain Performance Requirements Summary standards with minimal late or rejected deliverables.
• Respond in writing to Contract Discrepancy Reports within ten business days with corrective actions.
• Notify KO and COR of unresolved disputes with written resolutions within two business days.
• Identify and report process improvements and maintain stable workforce coverage.

Formazione

Bachelor's degree in education services, business administration/management, workforce development, or related field

Six to eight years of experience in education and training

Master's degree in related field (Option B) with six years experience

Experience managing large-scale government projects

Knowledge of military personnel automation systems

Proficiency in Microsoft Office and Adobe Acrobat Pro

Analytical and time-management skills

Understanding of Army regulations and policies

Descrizione del lavoro

Resolution Think, LLC is currently recruiting a skilled and proactive Program Manager (PM) to be responsible for contract performance, task order compliance, and quality control. The PM will plan and execute all contract activities, lead a multi-functional team, review all deliverables before submission to the government, and serve as the primary point of contact with the Contracting Officer (KO) and Contracting Officer's Representative (COR).

Location

Fort Knox, KY (on-site)

Job Details

Job Title: Program Manager

Position Type: Full-Time/ M-F 7:30 AM to 4:00 PM

Education Level: Bachelor's degree

Job Shift: Day

Travel: Minimal

Job Category: Program Management/Education Services

Preferred Experience

Program Management, Education and Training Administration, Army Continuing Education, ArmyIgnitED, Credentialing, Joint Services Transcript, Army Personnel Testing, Military base experience; Government Contract Management.

Essential Functions and Job Responsibilities

• Be available between the hours of 7:30 AM and 4:00 PM, Eastern Time, Monday through Friday, except federal holidays or when the government facility is closed.
• Plan and execute all contract activities across program management, ACED Office Operations, ArmyIgnitED Program Support, Army Personnel Testing, Joint Services Transcript, and Tuition Assistance refund processing.
• Ensure all personnel assigned to a task meet government qualification standards and receive necessary training.
• Lead the approximately 30-day phase-in, including hiring and onboarding staff, starting CAC registration within five business days of award, and managing NACI background investigations.
• Develop, implement, and maintain the Quality Control Plan and the Contractor Consolidated Plan.
• Review all deliverables prior to submission, including the Monthly Status Report, Monthly In-Process Review materials, and phase-out plans.
• Hold the team to Performance Requirements Summary standards, including no more than one late or rejected deliverable per month in each functional area.
• Respond in writing to Contract Discrepancy Reports within ten business days with corrective actions.
• Notify the KO and COR of unresolved disputes within two hours, with written resolution within two business days.
• Identify and report process improvements, and maintain a stable workforce with continuous coverage.

Minimum Qualifications

• Education and Experience (Option A): Bachelor's degree in education services, business administration/management, workforce development, or a related field from an accredited college AND six to eight years of experience in education and training; OR
• Education and Experience (Option B): Master's degree from an accredited college AND a minimum of six years of experience in training and administration and project management in the customer-related service field.
• Experience managing large-scale government projects and familiarity with government policies and procedures.
• Knowledge of military personnel automation systems and the ability to work in a digital environment.
• Proficiency in Microsoft Office and Adobe Acrobat Pro.
• Good analytical and time-management skills; a self-starter and independent, analytical thinker.
• Ability to understand military rank structure, personnel classification testing, and military acronyms, and to research and interpret Army regulations and policies.
• Background Investigation: Be willing to submit to FBI fingerprint check and National Agency Check with Inquiries (NACI) to receive a DoD Common Access Card (CAC).
• Training: Complete Antiterrorism Level I and OPSEC Level I training within 30 days of starting work, plus recurring government-mandated training.

Preferred Qualifications

• Prior military experience or experience with Army military education programs (e.g., ArmyIgnitED, credentialing, Joint Services Transcript, Army Personnel Testing).
• Familiarity with government logistics procedures.
• Familiarity with AR 621-5, Army Continuing Education System.

Key Personnel Requirement

This is a Key Personnel position. Candidates selected for the proposal will be asked to sign a Letter of Intent and provide a resume clearly showing degree(s), institution(s), and month/year dates for each position held. Contract award is anticipated in March 2027.

Company

We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.