Program Manager

Mayo Clinic; Eau Claire (WI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Mayo Clinic in Wisconsin seeks a contract manager to coordinate and manage institutional expectations, patient interactions, vendor agreements, and regulatory compliance. This role develops metrics, dashboards, and negotiation strategies to support the Rural Health Transformation Grants, while collaborating with marketing to promote program objectives on the external site.

This is a limited tenure assignment lasting approximately 12 months with some travel.

Job description

Partners with Divisional Leadership for vision and direction to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements. Serves as the main contact for questions related to the program. Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program. Develops a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties. Researches, analyzes and explains the scope of services and requirements to patients, clients, vendors and partners. Assists in the development of negotiation strategies, identifies areas of risk, develops risk mitigation strategies, and provides recommendations to business, legal, and divisional decision makers. Develops extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them. Works with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website. Responsible for collaborating and working with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions. This position communicates regularly with various levels of internal and external personnel, and is responsible for organizing, leading, and presenting at various meetings. Some travel may be required.

This is a limited tenure assignment that will last approximately 12 months.

This role will be supporting MCHS Rural Health Transformation Grants.

This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to any Mayo Clinic Health System campus.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.**