Program Manager

Youth-Advocate-Programs,-Inc.; East Hartford (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical/Prescription

Vision

401(k) Retirement Savings Plan

Paid time off

Holiday Pay

Weekly Pay

Direct Deposit

Job summary

Youth Advocate Programs, Inc. is seeking a Program Manager to oversee the administration and daily operations of the program office serving Hartford, Bridgeport, and New Haven, CT.

You will supervise staff, manage budgets, ensure contract compliance, and deliver high-quality services to youth and families. Qualified candidates will have a Bachelor's degree in a related field, supervisory experience, strong leadership and communication skills, and proficiency with Microsoft Office 365; experience

Qualifications

• Bachelor's degree in a relevant field; Human Services preferred.
• Supervisory experience in a community-based agency is strongly preferred.
• Strong leadership, communication, and organizational skills.
• Proficient in Microsoft Office 365; experience with an EHR system is a plus.
• Ability to manage budgets and meet deadlines.
• Familiarity with trauma-informed care and youth development.
• Willingness to travel within CT coverage area.

Responsibilities

• Oversee intake, assessment, and development of individualized service plans using a wraparound model and ensure services align with contract requirements.
• Monitor service delivery to meet program goals and contractual obligations.
• Cultivate relationships with referral sources and partners.
• Recruit, train, and supervise direct service and administrative staff; provide ongoing staff development.
• Lead staff meetings and trainings; support problem solving and resource access for participants and families.
• Ensure timely submission of reports, billing, and documentation; manage local program within budget.

Skills

Leadership

Communication

Organizational skills

Budget management

Microsoft Office 365

Trauma-informed care

Bilingual (Spanish/English)

Education

Bachelor's degree in Human Services or related field

Tools

EHR systems

Job description

Summary of Position: The duties of this position include, but are not limited to, the following: The Program Manager is responsible for the overall administration and daily operations of program office (Programs cover Hartford, Bridgeport, and New Haven, CT), serving the kids and families as well as the referring authority. This includes supervising staff, managing budgets, ensuring compliance with contracts, and maintain high-quality service delivery to youth and families.

The Program Manager is an experienced leader with a primary responsibility to:

• Program Management, Quality, and Results
• Contract Management for compliance to service delivery
• Budget Management
• Fiscal and Programming Reporting
• Community Partnerships
• Talent Management: Recruit, train, and retain qualified staff
• Operational Excellence/Continuous Quality Improvement

Specific Tasks Include:

• Oversee intake, assessment, and development of individualized service plans using a strength-based, wraparound model.Ensure that all participants receive the appropriate number of hours, contacts, services, specified monies and activities as required by contract with the referring authority or the third-party payor. Ensure that all services have been authorized or reauthorized by the referring authority or third-party payor.
• Monitor service delivery and ensure alignment with program goals and contractual obligations.
• Cultivate relationships with referral sources, community partners, and stakeholders.
• Recruit, train, and supervise direct service and administrative staff.
• Provide direct service professional personnel with staff development and training sessions as required by YAP, Inc. policies. Promote staff development including the provision of cross-training among staff.
• Lead staff development, training sessions, and team/staff meetings. Attend all meetings and trainings as assigned.
• Assist staff in creative problem solving, including securing needed professional resources for participants and their families. Ensure that activities for participants and their families involve education, employment, social and other areas of need. Develop plans for discharge which include community linkages that will support the participant and family after termination of service.
• Ensure timely submission of reports, billing, and documentation.
• Manage the local program within budget parameters.
• Identify opportunities for program growth and innovations.

Qualifications/Requirements:

• Bachelor's degree required in relevant field, preferably Human Services.
• Successful prior employment in a community-based agency programming, with supervisory experience is strongly preferred.
• Strong leadership, communication, and organizational skills.
• Proficient in Microsoft Office 365; experience using an Electronic Health Record (EHR) system is a plus.
• Ability to manage budgets and meet deadlines.
• Familiarity with trauma-informed care, positive youth development, and community-based alternatives to out-of-home placements.
• Familiarity with local partnerships and cultural awareness
• Reliable transportation, valid driver's license, and current auto insurance is required.
• Bilingual (Spanish/English) is a preferred.

Benefits Available:

• Medical/Prescription
• Vision
• Short Term Disability
• UNUM Supplemental Insurance
• Employee Assistance Program (EAP)
• 403(b) Retirement Savings Plan
• Pet Insurance
• Paid time off
• Holiday Pay
• Weekly Pay
• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics

Travel Required

Yes . Travel throughout community to homes and schools in the coverage area

Skills

• Preferred
• Basic Computer Skills: Intermediate
• Strong Communication Skills: Intermediate
• Some Knowledge

Behaviors

• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Bachelors or better in Human Services or related field.

Licenses & Certifications

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.