Program Coordinator

Youth Advocate Programs, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Voluntary Dental

Voluntary Vision

UNUM Supplemental Insurance

403(b) Retirement Savings Plan

Employee Assistance Program

Pet Insurance

Flexible Schedule

Weekly Pay

Direct Deposit

Job summary

Youth Advocate Programs, Inc. seeks a Program Coordinator to support the Philadelphia Program’s operations and case management, ensuring compliant, high-quality service delivery. The role interfaces with youth, families, schools, and community partners to coordinate services and monitor progress toward goals.

Responsibilities include intake, referrals, documentation, and reporting, with collaboration across program staff and external stakeholders to meet contractual and agency standards.

Qualifications

• Bachelor's degree required or equivalent experience in human services or related field.
• Master's degree preferred for advanced responsibilities.
• Experience in program operations, supervising staff, budgeting, or coordinating services desired.

Responsibilities

• Provide operational and case management support for the Philadelphia Program and Program Director.
• Serve as a key contact for youth, families, schools, and community stakeholders.
• Assist with intake, referrals, documentation, and progress monitoring.
• Maintain accurate case files, notes, and program documentation per agency standards.
• Prepare and submit monthly and quarterly program reports.
• Attend team meetings, case reviews, and trainings; support additional duties as needed.

Skills

Organizational skills

Communication skills

Problem-solving skills

Bilingual English/Spanish

Education

Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Education, or related field

Master's degree preferred

Tools

MS Office 365

EHR/case management systems

Job description

Summary of the Position: Program Coordinator provides operational and case management support for the Philadelphia Program and Program Director to ensure effective, compliant, and high-quality service delivery. This role requires a strong understanding of program operations, contract compliance, participant intake and referral processes, documentation requirements, and community-based case management services.

The Program Coordinator serves as a key point of contact for youth, families, schools, and community stakeholders while helping to coordinate services and monitor participant progress toward individualized goals.

Support the Program Director in the day-to-day operation of the Philadelphia program.

Assist with program compliance, service delivery standards, participant intake, referrals, and case management activities.

Maintain collaborative relationships with local law enforcement agencies, schools, community organizations, and referral sources.

Communicate regularly with youth, parents/caregivers, school personnel, and other stakeholders to support service goals.

Serve as a liaison between youth, families, and community resources to facilitate engagement and access to services.

Monitor and document participants' behavioral, emotional, and social progress.

Maintain accurate and timely case files, progress notes, and case documentation in accordance with agency and contract requirements.

Prepare and submit monthly, quarterly, and other required program reports.

Attend and actively participate in internal team meetings, case reviews, trainings, and external stakeholder meetings

Support program initiatives and other administrative or service-related duties as assigned.

Qualifications/Requirements:

• Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Education, or a related field; equivalent experience may be considered
• Master's degree in a related field is preferred.
• Minimum one year of experience supporting program operations, supervising staff, managing budgets, or coordinating services
• Experience working with youth and families in community-based, school-based, or home-based settings
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams; Experience with electronic health record (EHR) or case management systems is a plus.
• Reliable transportation, valid driver's license, and current auto insurance required
• Bilingual English/Spanish skills a plus

Benefits Available:

• Voluntary Dental
• Voluntary Vision
• UNUM Supplemental Insurance
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Pet Insurance
• Flexible Schedule
• Weekly Pay
• Direct Deposit

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Qualifications

Skills

Preferred

Strong Communication Skills

Some Knowledge

Basic Computer Skills

Intermediate

Some Knowledge

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better in Human Services or related field.

Licenses & Certifications

Preferred

Driver's License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.