Program Manager

Innovative Human Services; Duluth (MN); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Sign-on bonus

401(k) match

Health insurance

Dental insurance

PTO

Cell phone

Job summary

Innovative Human Services in Duluth, MN seeks a dynamic Program Manager to oversee three residential sites in Duluth, Hermantown, and Proctor. You will report with an Assistant Program Manager to drive operational excellence, compliance, and person-centered leadership.

The role includes on-call responsibilities approximately one weekend per month with a $500 on-call incentive in addition to base salary. Competitive benefits include employer-matched 401(k), health and dental insurance, and

Qualifications

• Proven supervisory or management experience in residential care, group home, or human services environment.
• Strong understanding of licensing regulations and person-centered care frameworks.
• Excellent organizational skills with the ability to balance operations across multiple sites.
• Ability to communicate professionally, problem-solve effectively, and lead a diverse team.
• Valid driver’s license and reliable transportation to travel between sites in Duluth, Hermantown, and Proctor.

Responsibilities

• Supervise, develop, motivate, and evaluate staff members. Conduct professional performance reviews and collaborate with Directors to resolve personnel or operational challenges.
• Supervise, develop, and motivate residents to meet their personal goals. Implement individualized resident plans and provide consistent follow-up to ensure quality care.
• Direct daily operations across three sites, including managing employee work schedules, monitoring budgets, handling amendments, maintaining licensing compliance, and overseeing property maintenance.
• Maintain a supportive work environment conducive to professional growth through training, resource sharing, guidance, and modeling professionalism.
• Field operational calls when applicable during the workweek, and serve as the on-call management figure roughly one weekend per month.

Job description

Program Manager

We are seeking a dynamic Program Manager to oversee three of our residential sites in the Duluth, Hermantown, and Proctor areas. In this role, you will be paired with an Assistant Program Manager to help you manage daily logistics to allow you to focus on high-level operational excellence, compliance, and person-centered leadership.

This position is purposed to oversee three sites. This is a salaried position with a flexible Monday-Friday schedule. This position does require on call responsibilities; fielding calls when applicable during the week and working as an on call management figure and taking calls for the entire program on average one weekend a month for $500 in addition to salary. This position is not a scheduled ratio position.

• Competitive Pay: Starting salary of $62,400 with weekly pay periods.
• $500 sign on bonus
• Additional On-Call Earned Income: $500.00 bonus for each weekend on-call rotation worked (averages out to one weekend per month).
• Retirement Security: Employer-matched 401(k).
• Health & Wellness: Medical insurance (employer contributes $300/month toward your selected package) and highly affordable dental insurance for both individual and family coverage.
• Work-Life Balance: Generous Paid Time Off (PTO) and a flexible Monday-Friday daytime schedule.
• Company Tools: Cell phone provided.

Position Summary

The Program Manager supervises all operations within their assigned residences. This includes the direct leadership of employees, advocacy for residents, and comprehensive household management. Your primary focus is to ensure total compliance with quality standards, licensing, laws, and regulations, all through a dedicated lens of person-centered care.

Key Responsibilities

Team Leadership:

Supervise, develop, motivate, and evaluate staff members. Conduct professional performance reviews and collaborate with Directors to resolve personnel or operational challenges.

Resident Advocacy:

Supervise, develop, and motivate residents to meet their personal goals. Implement individualized resident plans and provide consistent follow-up to ensure top-tier care.

Operational Management:

Direct daily operations across three sites, including managing employee work schedules, monitoring household budgets, handling resident amendments, maintaining licensing compliance, and overseeing property maintenance.

Culture Building:

Maintain a supportive work environment conducive to achieving professional growth among employees through active training, resource sharing, guidance, and modeling professionalism.

On-Call Support:

Field operational calls when applicable during the workweek, and serve as the on-call management figure roughly one weekend per month.

Qualifications

• Proven supervisory or management experience in a residential care, group home, or human services environment.
• Strong understanding of licensing regulations and person-centered care frameworks.
• Excellent organizational skills with the ability to balance operations across multiple physical sites.
• Ability to communicate professionally, problem-solve effectively, and lead a diverse team.
• Valid driver's license and reliable transportation to travel between Duluth, Hermantown, and Proctor sites.