Program Manager

DHD Consulting; Commerce (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

DHD Consulting is seeking an experienced program manager to oversee the launch of a new mobile application. The role involves coordinating with analysts and the technical manager to monitor app performance and drive program success.

You will define metrics, develop detailed project plans, and allocate resources while collaborating with Marketing, IT, and leadership to keep objectives aligned and optimized for performance.

Responsibilities

• Lead the mobile app launch, coordinating with analysts and the technical manager to monitor performance.
• Define program success metrics, create detailed project plans, milestones, and allocate resources.
• Develop a data-driven strategy to improve customer experience and drive retention, frequency, and acquisition.
• Collaborate with cross-functional teams including marketing, IT, and leadership to meet and optimize program goals.
• Serve as primary point of contact for stakeholders, regularly updating on progress, challenges, and outcomes.
• Drive continuous improvement by prioritizing capabilities and managing the product backlog.

Job description

Responsibilities

• Lead Mobile App Launch: Oversee the execution and implementation of the new mobile application, working closely with the analyst and technical manager to monitor and evaluate app performance.
• Program Management: Define program success metrics, develop detailed project plans, establish milestones, and allocate resources. Proactively identify risks and escalate challenges to leadership, providing actionable solutions.
• Strategy Development: Devise a data-driven strategy to improve customer experience and drive retention, frequency, and acquisition. Ensure alignment of program objectives with business goals.
• Cross-Functional Collaboration: Collaborate with cross-functional teams including marketing, IT, and leadership to ensure program objectives are met and continuously optimized for performance.
• Stakeholder Communication: Serve as the primary point of contact for all program-related activities, regularly updating stakeholders on progress, challenges, and outcomes.
• Continuous Improvement: Implement mechanisms for continuous improvement, prioritize new capabilities for the program, and manage the product backlog to ensure ongoing program development.