Program Manager

Center for Employment Opportunities; Cleveland (OH); On-site; USD 63,000 - 68,000; Full time

Job summary

Center for Employment Opportunities (CEO) in the United States is seeking an experienced leader to oversee a local site’s vocational program. You will guide daily operations, manage a team, and ensure fidelity to the program model while driving continuous improvement.

The role emphasizes participant outcomes, data-driven decisions, and strong cross-team collaboration. You will recruit and support participants through transitional job training, collaborate with Social Enterprise leadership, and

Qualifications

• Experience implementing programs in a nonprofit environment.
• Working knowledge of the criminal justice and workforce development systems.
• Ability to collect, analyze, and apply data to drive program decisions.
• Strong communication and collaboration across teams.

Responsibilities

• Manage daily vocational operations at the local site and delivery of services to participants.
• Support and enhance the participant experience.
• Collaborate with Social Enterprise and Site leadership to ensure cohesive service delivery.
• Monitor office administration and ensure CEO policies are followed with fidelity.
• Maintain relationships with parole/probation offices and other referral sources.
• Build partnerships with local organizations to provide holistic services.
• Troubleshoot incidents with Safety, E&E, and Legal teams.
• Support regional contracts team with data tracking and reporting.
• Oversee the site vocational budget and related costs.

Skills

Program management

Nonprofit experience

Data analysis

Salesforce CRM

Google Suite

Tools

Salesforce

Job description

This is an in-person role with the expectation that staff report to a CEO site, as the majority of participant interactions are conducted in person.

Anticipated deadline to submit application: September 28 at 12:00pm EST. Position may close early if application limit is met. Apply promptly for full consideration

The Opportunity

This position oversees the daily operations of a local site’s vocational program, ensuring fidelity to the program model and focus on continuous improvement. Includes leading the local team to meet program milestones, recruit participants and support participant progress, and manage participant-related data to inform decisions and achieve impact.

Develops and trains team members to best support participants and manages the vocational portion of the site’s budget. Collaborates with local Social Enterprise leadership and team to support participants through transitional job training and workforce development.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

What You’ll Be Responsible For:

Program Operations

• Manage daily vocational operations at the local site and delivery of vocational services to participants, ensuring effectiveness of vocational model delivery


• Support and enhance the participant experience


• Collaborate with the Social Enterprise team including local Site Supervisors and Social Enterprise leadership to maintain cohesion and communication between teams in delivering services to participants


• Monitor and manage overall office administration, collaborating with internal teams to ensure CEO procedures and policies are implemented effectively and with fidelity


• Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources


• Collaborate and support CEO’s Participant Resources department with building strategic partnerships and referral relationships with local organizations that provide holistic and complementary services for participants, such as housing, substance abuse, etc.


• Troubleshoot incidents and challenges that arise, working in concert with CEO’s safety, Employee Experience, and Legal teams


• As needed, support CEO’s regional contracts team with data tracking and reporting


• Manage and ensure adherence to local site’s vocational budget including SNAP and other performance based outcomes, staff related costs, and vocational OTPS


• As needed, provide local presence and manage relationships with other community organizations in the reentry space


• Provide support as needed to CEO’s regional Investment and/or fundraising teams

Program Performance

• Monitor and supervise site and team progress and effectiveness, ensuring compliance with all organizational policies and procedures


• Manage team in usage of CEO’s client relationship management system (CRM) to organize information, perform forecasting, and measure the performance of programming


• Evaluate the performance of all vocational program services and recommend areas to improve on an ongoing basis


• Manage the recording and tracking of data required by program management, grant contractors, and foundations by monitoring enrollment, case files, placement, and retention metrics

Team Management Support

• Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve our local program outcomes


• Ensure ongoing engagement in learning on specific areas of program delivery, supporting staff in obtaining the necessary resources and training needed to successfully carry out CEO’s vision and mission


• Build environment of collaboration, disciplined pursuit of goals, and inclusion by fostering communication, accountability, and support across team members


• Coach and provide feedback to team members to drive employee performance, and support team in gaining access to resources in areas of individual and team development


• Leverage employee insights and feedback to respond to needs and determine areas of individual and team development


• Model strong communication and collaboration between sites, teams, and departments


• Prioritize team-building, culture-building, and celebrations of individual and team accomplishment along with initiatives to develop a sense of shared purpose


• Model CEO’s organizational values in management practice, empowering employees to lead through CEO values


• Additional responsibilities as assigned, including coverage for team members

Who You Are

• You have 3+ years of program implementation experience in a fast-growing and results-oriented nonprofit environment; program management experience preferred


• Working knowledge of the criminal justice and workforce development systems


• Proficiency and experience in meeting performance based goals


• Proficiency and experience collecting, analyzing, and applying data to drive program strategy and decision making


• Comfortable with technology, including Google Suite and Salesforce


• Serves as an exemplary model of CEO’s values and living CEO’s management philosophy


• You have a deep dedication to social justice, criminal and/or economic justice


• You have the ability to motivate and inspire others to achieve their goals, helping individuals identify, capitalize upon, and apply their strengths


• You have attention to detail and strong project management capabilities


• You have demonstrated practice of regularly collecting, analyzing, and applying data to drive program strategy and decision making


• You have a high level of personal integrity and commitment to excellence and deep impact


• You have the ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action

Compensation

The salary range for this position is $62,500-$67,500 annually. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves.

All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

At CEO, we deeply value the diverse perspectives and experiences of our applicants. It is important for us to understand your perspective and experiencesaround enriching the lives of the individuals we support and in shaping a workforce that reflects the individuals we serve. We are committed to fostering an inclusive and equitable hiring experience where every applicant's voice is respected and valued. This commitment strengthens our mission to provide impactful assistance to individuals impacted by the justice system.