Program Manager

Skydio; Chicago (IL); On-site; USD 145,000 - 180,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits

401K savings

Job summary

Skydio is seeking a driven, customer-facing Program Manager to lead and deliver for our Law Enforcement customers in Chicago. You will join the Mission Success team as the liaison with the Chicago Police Department, overseeing project planning, execution, risk management, budget, and scheduling.

This role requires quickly learning technical concepts, translating requirements to agile engineering teams, and building relationships with law enforcement stakeholders.

Qualifications

• Experience as a customer-facing professional services / program manager, preferably for law enforcement agencies.
• Excellent written and verbal communication with senior leaders and project management expertise.
• Proven track record delivering new technology and agile development with technical teams.
• Experience building internal systems and controls for large law enforcement projects.

Responsibilities

• Lead and deliver all aspects of implementation and delivery for law enforcement customers.
• Plan end-to-end project deployment, manage cost, schedule, and technical requirements.
• Translate customer requirements to agile product and engineering teams.
• Build relationships with law enforcement stakeholders and coordinate with Skydio teams.

Skills

Customer-facing

Program management

Law Enforcement experience

Communication skills

Agile development

FAA Part 107

Job description

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers.

You will join our Mission Success team, and will be Skydio's Law Enforcement customer liaison with Chicago Police Department and broadly responsible for the success of our contracts to include: project planning, technical execution, risk management, problem solving, budget, performance improvements and scheduling. In this role, you will have to learn technical concepts and employ them quickly. Digging into the details to understand program dependencies so that technical and program risks can be managed effectively is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for the customer. A successful candidate for this job should have deep experience working within the U.S. Law Enforcement or military and experience engaging with high-level officials through pilots.

In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity, and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also with broader teams such as Product, Marketing, Development and Engineering teams.

Location: Chicago (this is a firm requirement)

How you will make an impact:

• Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.
• Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.
• Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.
• Establish relationships with the Law Enforcement customer and be technical to build & drive plans with Skydio’s engineering team’s to meet milestones.
• Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
• General support of go-to-market & business activities as required.

What Makes You A Good Fit:

• Experience as a customer-facing professional services / program manager, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.
• Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field.
• Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.
• Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking ‘out of the box’ and to develop creative solutions.
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation:

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. The annual base salary range for this position is $145,000 - $180,000*. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. Experience as a customer-facing professional services or program manager, preferably for law enforcement agencies, Excellent written and verbal communication skills, including interaction with senior leaders, Proven track record of implementing new technology and agile development, Experience implementing internal business systems and controls for large scale law enforcement projects, Experience with Law Enforcement and commercial Unmanned Aircraft Systems (UAS) and related software, Experience in Federal Program Management (Technology Assessments, Systems Design, Systems Analysis, Acquisition and Budget Planning), Strong analytical thinking and problem-solving skills, Ability to obtain FAA Part 107 certification within 60 days of employment