Program Manager

Daniels Health; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Daniels Health is seeking an energetic Program Manager to join their dynamic team in Chicago. This role involves building client relationships, managing account strategies, and educating clinical staff about their innovative solutions in healthcare. Ideal candidates will have a strong background in healthcare account management and exceptional customer service skills.

Qualifications

• Experience managing accounts, preferably in healthcare.
• Strong relationship-building skills are essential.
• Ability to be on-site 4 out of 5 days a week.

Responsibilities

• Support development and execution of customer account strategies.
• Educate clinical staff on products and conduct routine audits.
• Internally collaborate across teams including operations and sales.

Skills

Relationship Building

Customer Service Minded

Independent Work

Tools

Salesforce.com

Job description

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This range is provided by Daniels Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $80,000.00/yr

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast-paced and dynamic team in Chicago.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast-paced and dynamic team in Chicago.

Daniels might be for you if.....

You get excited about building relationships with clients? You dislike sitting behind a desk every day and rather be in the field? You want to represent the best clinical waste solution on the market inside some of the top healthcare facilities and get excited about providing exceptional customer service?

Apply if you’re interested in:

• Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability
• Partnering with the Account Managers and Field Service to ensure service meets requirements
• Becoming the customer’s advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance
• You will be on site often doing the following:
• Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance
• Conducting routine audits related to our contract’s KPI’s
• Consultative business reviews after analyzing their metrics and goals
• On-going customer meetings to communicate best practices, business results and successes
• Internally collaborating and teaching different teams including operations, sales, logistics and finance
• Helping with any installs and implementations with new customers or any additions to current offerings
  

A successful Program Manager will possess:

• Experience managing accounts, strongly prefer them to be within healthcare
• Strong relationship building skills
• Customer service minded
• Ability to work independently without direct supervision
• Ability to be on-site 4 of the 5 days a week in our 13 locations spanning across Chicago, Springfield, and our one location in Green Bay
• A reliable vehicle used to drive to our 13 locations spanning across Chicagoland, Springfield, and Green Bay
• Experience with CRM systems such as Salesforce.com
  

Learn more about us and our mission!

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitals and Health Care

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