Program Manager

Aleron; Buffalo (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

HSA

Dental insurance

Disability insurance

Life insurance

Vision insurance

401(k)

Job summary

Acara Solutions, an Aleron Company, is seeking a Program Manager to oversee a client staffing program, ensuring exceptional service, managing hiring processes, and leading an on-site team of contractors. You will be the primary point of contact for clients and contractors, driving KPI achievement and adherence to processes.

Responsibilities include client communication, day-to-day program delivery, candidate evaluations, onboarding/offboarding, and payroll/billing coordination.

Qualifications

• 3-5 years of HR/staffing experience with HR law knowledge.
• Proficient in Office 365 (Excel, PowerPoint, Word).
• Strong customer service and communication skills.
• Knowledge of payroll processes and benefits administration.
• Ability to meet KPIs and handle drug testing and security paperwork.

Responsibilities

• Partner with clients to understand business needs and ensure service delivery.
• Develop and maintain client relationships through regular communication.
• Oversee day-to-day delivery of program services and support for customers/contractors.
• Schedule and evaluate candidates; supervise on-site contractor team.
• Manage payroll, billing, reporting, and vendor systems support.

Skills

Office 365

Excel

PowerPoint

Word

Customer service

Communication

Payroll processes

Problem solving

Tools

Fieldglass

Job description

What Acara has to offer:

• Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k).
• *Pay: $65,000-$75,000
• Monday - Friday, 8:00 am to 5:00 pm

Join Acara Solutions, an Aleron Company. Aleron is a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we have been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.

At Acara Solutions, we go beyond delivering exceptional service. We are committed to driving meaningful impact through advancing social justice, promoting community engagement, and fostering economic empowerment in the regions we serve. Our mission is to build a global network of skilled, passionate professionals like you, empowering your growth and success every step of the way.

Job Summary:

The Program Manager oversees the comprehensive management of the Company's staffing program for a client. This role involves delivering exceptional customer service, managing hiring processes, supervising support staff, and establishing clear goals and objectives. Acting as the primary point of contact, the Program Manager represents Acara in addressing customer and contractor concerns. They collaborate closely with the client to ensure adherence to all established processes and procedures, while consistently achieving and maintaining all Key Performance Indicators (KPIs).

Essential Duties and Responsibilities:

• *Partner directly with clients to understand their business needs, provide strategic account support, and ensure successful service delivery.
• *Develop and maintain strong client relationships through regular communication, issue resolution, and ongoing account management.
• *Customer-facing role focused on account management, client engagement, and relationship building.
• *Oversee the day-to-day delivery of program services, focusing on effectively addressing client-specific needs and serving as the primary point of support for customers and contractors.
• *Schedule and candidate evaluations.
• *Supervise and manage an onsite team of contractors, addressing employee relations issues by conducting thorough investigations, providing policy guidance, and facilitating conflict resolution to maintain a positive workplace environment.
• *Foster strong client relationships, promote goodwill, and identify opportunities to enhance sales and service delivery.
• *Act as the main point of contact for contractor inquiries related to timekeeping, payroll, tax forms, workers' compensation, benefits administration, address changes, and vacations.
• *Assist with onboarding and offboarding processes, orientation, and other employee-related activities.
• *Manage administrative functions, including personnel administration, payroll/billing, quality program compliance, coordination with temporary agencies, internal security compliance (if applicable), report preparation, and file maintenance in line with company policies.
• *Ensure adherence to performance benchmarks as defined by the company.
• *Handle customer-required processes, including drug testing and security clearance paperwork.
• *Maintain confidentiality of human resources data and uphold the integrity of operations.
• *Prepare and present detailed reports, including financial analyses, for customers and corporate stakeholders.
• *Administer and provide first-line support for Vendor Management Systems (e.g., Fieldglass), if applicable, documenting requirements, submittals, and related processes.
• *Collaborate regularly with branch and corporate teams on payroll updates, administrative issues, employee relations matters, and workers' compensation cases.
• *Occasional Travel: Required travel of 10-15%, typically up to two times per quarter, to support key clients, attend meetings, or participate in relevant events.

Job Requirements

Required Skills / Qualifications:

• 3-5 years of HR and/or staffing experience, with a demonstrated understanding of HR laws, operations, and program management principles.
• *Proficiency in Office 365 applications, including Excel, PowerPoint, and Word, with strong skills in Excel.
• *Strong customer service skills, with the ability to effectively address client and contractor concerns.
• *Knowledge of payroll processes, benefits administration, and compliance with company policies and procedures.
• *Excellent organizational and administrative skills, including report generation and maintaining confidential records.
• *Strong problem-solving and conflict-resolution capabilities.
• *Ability to meet Key Performance Indicators (KPIs) and manage program-specific requirements such as drug testing and security clearance paperwork.
• *Effective communication skills for collaborating with corporate personnel, clients, and contractors.

Preferred Skills / Qualifications:

• Experience in a staffing program management or similar role, especially within a client-facing environment.
• Proven ability to manage and supervise staff.
• Familiarity with Vendor Management Systems (e.g., Fieldglass), including administration and first-line support.

Physical Demands, Work Environment, and Travel:

*This role operates in a modern, onsite work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. This position also involves the use of standard office equipment like computers, telephones, and printers.

*The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.

*Possess a valid driver's license, a good driving record, and a serviceable vehicle suitable for business transportation.

*Occasional Travel: Required travel of 10-15%, typically up to two times per quarter, to support key clients, attend meetings, or participate in relevant events.

Additional Information:

• This job description is subject to change and may be adjusted to meet the company's needs.
• Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement.

The Aleron family of companies-Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct-are proud to be Equal Employment Opportunity and ... employers. We consider all qualified applicants for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected characteristic. We encourage and welcome applications from diverse candidates, including those with disabilities. Accommodations are available upon request for individuals participating in all stages of the selection process.

Please note that applicants must be legally authorized to work in the United States. This position does not qualify for F-1 OPT STEM work authorization.

* The compensation rage provided represents our good faith representation of the high and low pay range for this position.