Program Manager

Brockton Area Multi-Servi; Brockton (MA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Time Off

Paid Holidays

Sick Time

CEU Trainings

Health Insurance

Disability Insurance

403B plan

Wellness Activities

Employee Assistance Program

Career Development

Job summary

BAMSI is seeking a Program Manager in Brockton, MA to lead a residential program, supervise staff, and ensure high-quality person-centered supports. This role emphasizes regulatory compliance, community engagement, and strong teamwork within a dynamic agency.

Key responsibilities include coordinating services, safeguarding safety, and maintaining ISP processes while collaborating with families and multidisciplinary teams.

Qualifications

• High School Diploma or GED required, plus one of the following:
• One year of related field experience with supervisory experience.
• Two years of experience in a related field.

Responsibilities

• Provide leadership and oversight for a residential program, ensuring high-quality person-centered supports while managing program operations.
• Oversee staff development, supervision, coaching, and performance evaluations.
• Ensure compliance with regulatory requirements and ISP documentation.
• Maintain strong communication with individuals served, families, staff, and stakeholders.
• Participate in a rotating on-call schedule and provide emergency coverage when needed.

Skills

Leadership

Communication

Critical thinking

Person-centered supports

Team collaboration

Basic computer skills

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

ACCS Regular Brockton, MA, US

Salary Range: $58,700.00 To $58,700.00 Annually

Program Manager

Location: Centre St Brockton
Hours: Monday–Friday, 8:00am–4:00pm
Salary Range: $58,700/year
FLSA Status: Exempt

Who We Are:

BAMSI has been “bringing people and services together” since 1975. We are a trusted provider of community-based services for individuals with developmental disabilities, brain injuries, and behavioral health challenges. Our residential programs support individuals in building meaningful relationships, strengthening independence, and living fulfilling lives within their communities.

What We Offer:

• Time Off – Up to 4 weeks combined vacation, personal and cultural holiday
• 12 paid holidays
• Up to 2 weeks Sick Time
• Highly Specialized Paid Trainings including opportunity to earn CEUs
• Health and Dental Insurance
• Life, Short-Term and Long-Term Disability Insurance
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities

Why BAMSI?

• Meaningful Impact: Help individuals build independence, confidence, and meaningful community connections.
• Leadership Opportunity: Lead a dedicated team while shaping the quality of supports and services delivered.
• Person-Centered Approach: Promote dignity, choice, and individual growth through evidence-based practices.
• Mission-Driven Culture: Join an organization committed to empowering people and enriching lives.

What You’ll Do:

Provide leadership and oversight for a residential program, ensuring high-quality person-centered supports while managing program operations, staff development, and regulatory compliance.

Direct Care & Coordination of Services

• Ensure the quality and safety of supports provided to adults with disabilities and/or brain injuries in residential settings
• Support individuals in developing and achieving goals outlined in their Individual Support Plans (ISPs)
• Promote independence, community engagement, social connections, and healthy lifestyles
• Ensure Positive Behavior Supports (PBS) practices are consistently implemented throughout the program
• Organize meaningful community activities and opportunities for skill development
• Oversee compliance with Department of Public Health Medication Administration Program (MAP) requirements
• Support individuals with personal care needs and Activities of Daily Living (ADLs) as necessary
• Maintain effective communication with individuals served, families, staff, and stakeholders
• Ensure staffing coverage meets all program and funding source requirements

Staff Management & Development

• Interview and hire employees in partnership with individuals served when appropriate
• Provide ongoing supervision, coaching, staff meetings, and professional development opportunities
• Conduct performance evaluations and support employee growth
  Quality Management
  • Identify and address program needs related to facilities, vehicle maintenance, and overall operations
  • Ensure compliance with reporting requirements, including incident reporting and ISP documentation
  • Monitor use of petty cash, credit cards, gas cards, and individual funds in accordance with agency policies
  • Maintain high standards of safety, infection control, and regulatory compliance
  Other Responsibilities
  • Complete all required trainings and certifications
  • Participate in a rotating 24-hour on-call schedule
  • Provide emergency coverage and crisis support when necessary
  • Perform additional duties as assigned
  Education & Experience

  High School Diploma or GED required, plus one of the following:

  • One (1) year of experience in a related field and one (1) year of supervisory experience, or
  • Two (2) years of experience in a related field
  Skills & Qualifications
  • Strong leadership, communication, and critical thinking skills
  • Commitment to person-centered supports and community inclusion
  • Ability to work collaboratively with individuals served, families, and multidisciplinary teams
  • Basic computer proficiency, including email, documentation, and electronic systems
  Requirements
  • Valid driver's license and reliable transportation
  • Ability to participate in an on-call rotation and respond to emergencies as needed
  Why This Role Matters:

  As a Program Manager, you play a vital role in ensuring individuals receive high-quality supports that promote independence, safety, and community inclusion. Your leadership helps create an environment where both individuals served and staff can thrive and reach their full potential.