Program Manager

DSV; Atlanta (GA); On-site; USD 100,000 - 110,000; Full time

Job summary

DSV is seeking a Program Manager for North America to lead large-scale programs with an entrepreneurial mindset and a dedication to excellence. The role focuses on driving product capabilities, roadmaps, and operational deployment across the network.

You will build strong relationships across the region and oversee expansions, ensuring consistent deployments and guidelines while guiding new technology adoption and KPI monitoring across facilities.

Qualifications

• Bachelor’s degree in Engineering, Business, or Logistics or equivalent.
• Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities.

Responsibilities

• Acts as a knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
• Develops relationships across North America and helps shape product strategy.
• Oversees market expansions to new and existing facilities in the US and Canada.
• Ensures consistent feature deployments, customer implementations, and guidelines are used network-wide.
• Leads continuous improvement of customer and facility implementations.

Skills

Project management

Education

Bachelor's degree in Engineering, Business, or Logistics or equivalent fields

Job description

DSV – Global transport and logistics

Job area: Project Management

Job Posting Title: Program Manager

Time Type: Full Time

Position Summary

DSV is growing rapidly and continuously evaluating and entering new market segments. The Manager of Program Management for North America brings an entrepreneurial spirit, dedication to excellence, and experience leading large programs successfully.

Essential Duties and Responsibilities

• End‑to‑end perspective – acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations.
• Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals.
• Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership.
• Responsible for ensuring consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network; works to correct gaps in the network.
• Performs individualized research with little oversight or direction to develop guidelines and rules based on local rules and regulations.
• Manages programs successfully, offering centralized support across the program.
• Oversees the continuous improvement of customer and facility implementations.
• Ensures customer and facility playbooks are 100% compliant and up to date.
• Oversees development and maintenance of sales enablement materials such as customer qualification tools and product guides.
• Supports business development activities by acting as a vertical knowledge and solutioning expert.
• Identifies common customer service issues across the network, develops plans to mediate, deploy, and monitor across each local facility.
• Identifies and evaluates common tools and practices, overseeing implementation at each local facility.
• Oversees implementation of new parcel carriers, monitors performance, ensures KPI delivery, and manages usage appropriately.
• Identifies reporting opportunities and partners across the organization to build, deploy, monitor, and improve dashboards, KPI monitoring, and other consolidated reports.
• Oversees implementation of new technologies such as automation, regulatory monitoring, and transportation systems across the network.
• Leads voice‑of‑customer and voice‑of‑business feedback and provides recommendations to executive leadership for improvements.

Skills & Abilities

Education and/or Experience:

• Bachelor’s degree in Engineering, Business, or Logistics or equivalent fields is required.
• Minimum of 10 years logistics experience with a 3PL or retailer implementing multiple facilities.

For this position, the expected base pay range is $100,000.00 – $110,000.00 annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.