Program Manager

Incendia Partners; Arlington (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical and dental insurance

Employer-sponsored HRA

403(b) retirement plan with employer match

Paid vacation and holidays

Paid family medical leave

Job summary

An Adult Day Health Center is seeking a full-time Program Manager to oversee operations and regulatory compliance. The ideal candidate will have experience in a supervisory role within a regulated environment and a strong commitment to person-centered care. Responsibilities include managing program operations, developing community partnerships, and ensuring compliance with quality standards. Comprehensive benefits and growth potential are offered, with a target salary around $70,000.

Qualifications

• Minimum 3 years’ experience in a supervisory role, working with adults professionally.
• Experience in a regulated environment strongly preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Responsible for overseeing program operations and ensuring compliance.
• Develop and maintain relationships with community agencies.
• Oversee daily data entry in electronic records and ensure documentation accuracy.

Skills

Bachelor’s degree in human services or a related field

Minimum 3 years’ experience in a supervisory role

Experience working in a regulated environment

Experience working with seniors

Valid driver’s license and reliable transportation

Computer proficiency

Ability to work collaboratively

Education

Bachelor’s degree in human services or a related field

Job description

Our client, an Adult Day Health Center, is looking to hire a full-time Program Manager. This is a Monday‑Friday (8am-4pm) in‑person position (no remote option). The role will include occasional travel between Arlington and Acton centers, as well as meetings at the administrative office and with local community partners.

The Program Manager is a senior site‑based leader responsible for the overall operations, regulatory compliance, staffing, and quality of care at the organization. This role balances hands‑on operational leadership with people management, clinical collaboration, and community partnership development. The Program Manager ensures high‐quality, person‑centered care while advancing the company’s mission to empower individuals to age on their own terms.

This is an ideal role for a mission‑driven leader who thrives in a fast‑paced, highly regulated human services environment, leads with compassion and accountability, and is comfortable being both strategic and hands‑on.

Offering a lot of growth potential and full benefits including: medical, dental, employer sponsored HRA; life insurance; 403(b) retirement plan with employer match; paid vacation, holiday, sick time; paid family medical leave. Target salary is around $70,000.

Duties Include

• Responsible for oversight of program operations (including implementing policies and procedures, ensuring compliance with all applicable regulatory requirements, managing personnel including hiring, oversight of training, and performance evaluations, overseeing program safety and emergency evacuation plans, implementing of daily activity programming, and working within operating budget).
• Partner with service coordinator and leadership team to increase community awareness and maximize programming in order to reach census benchmarks, and review monthly census data to identify areas for growth and improvement.
• Develop and maintain working relationships with funders, monitoring agencies, other community agencies, and vendors.
• Ongoing implementation and outcomes tracking for the quality assessment and performance improvement (QAPI) program.
• Ensure that the multi‑disciplinary teams are developing Care Plan objectives for each participant with final review and sign off.
• Complete all required in‑service education programs on a timely basis and develop & implement annual in‑services for the program staff, as required by regulators and payers.
• Maintain the program space, bathrooms, and kitchen area in a clean, orderly, and attractive manner.
• Assist participants with their mobility, transfers, feeding, and other ADL’s assigned by the Nurse or Directors. This includes personal care, bathing, or changing client’s clothing.
• Responsible for coordinating daily floor schedules to ensure clinical and non‑clinical activities are staffed appropriately.
• Oversee the activity and clinical supplies stock, ensuring supplies are always available, working with an assigned budget.
• Implement a system of tracking all supply usage to ensure product usage.
• Work with the system‑wide dietician to ensure food supply is rotated appropriately within expiration dates.
• Responsible for daily data entry in electronic records, ensuring documentation is accurate and complete.
• Responsible for coordinating routine regulatory activities and reporting, including, but not limited to, fire drills, quarterly CACFP reviews, etc., ensuring it is completed in a timely manner.
• Work collaboratively with leadership staff to ensure new initiatives are successfully implemented at the site level.
• Collaborate with nursing and leadership on internal compliance program by providing oversight of regulatory documentation, policies and procedures; conduct routine audits; develop systems to ensure programs are in compliance at all times.

Qualifications & Skills

• Bachelor’s degree in human services or a related field.
• Minimum 3 years’ experience in a supervisory role, working with adults in a professional capacity.
• Experience working in, and managing staff within, a regulated environment strongly preferred.
• Experience working with seniors preferred.
• Valid driver’s license and reliable transportation required.
• Computer proficiency required.
• Ability to work collaboratively as a member of multidisciplinary and cross‑functional teams.

For more information, apply today or email [e-mail].