Program Manager

Eihab Human Services; Allentown (Lehigh County); On-site; USD 46,000 - 48,000; Full time

Job summary

Eihab Human Services in Allentown, PA is seeking a Program Manager to oversee residential services, supervising Program Managers and Direct Support Professionals, and ensuring compliance with agency policies and regulatory requirements.

The role requires a bachelor’s or associate degree with relevant experience, strong leadership, ability to travel, and a commitment to protecting the rights of individuals. Travel is required.

Qualifications

• Must have a Bachelor's degree from an accredited college or university with 2 years of work experience with persons with intellectual disabilities.
• Alternatively, an Associate’s Degree or 60 credits with 4 years of related experience.
• Experience in supervisory/management roles or a combination of education and experience.
• Valid Pennsylvania Driver’s License with a clean driving record; clear criminal background; favorable medical screenings.
• Ability to travel as required.

Responsibilities

• Supervise Program Managers and Direct Support Professionals.
• Coordinate with the Director on residential program updates and audits.
• Oversee operation of homes and audit processes; ensure goals are met.
• Prepare monthly reports and ensure rights of individuals are protected.
• Attend meetings (IDT and agency-wide) and coordinate with clinical staff.
• Ensure staff trainings and performance evaluations are completed.

Education

Bachelor’s Degree + 2 years experience with ID

Associate’s Degree or 60 credits + 4 years with ID

Job description

Job DetailsJob Location:

Salary Range: $45,500.00 - $48,000.00 Salary/year

Summary: Under the supervision of the Vice-President of Operations, this position will ensure the integration of services for the individuals. PC will ensure compliance with regard to agency policies and procedures and ODP Regulations. PC will ensure individual rights are protected and supervise the implementation of program plans as recommended by the interdisciplinary team. PC ensure proper training for all Program Managers including but not limited to management of the residential facilities, and the understanding of the audit process and audit readiness.

Responsibilities

• Supervise Program Managers and Direct Support Professionals
• Remain in direct communication with the Director in regard to the residential program updates.
• Ensure managers have a clear understanding of the operation of the homes, as well as audit processing.
• Ensure proper goal implementation with managers.
• Attend IDT meetings and other meetings as directed by the Director or VP.
• Collaborate with the Program Specialist to ensure communication with family members regarding the individual’s health and overall well-being.
• Ensure incident reporting procedures are followed.
• Immediately inform the VP of all incidents and issues with staffing individuals and any other concerns as they occur.
• Coordination with Program Specialist and Program Managers to develop a monthly agenda for staff meetings to ensure that issues are covered and that meetings are meaningful.
• Assist managers in conducting monthly house meetings.
• Schedule and provide in-service training for staff covering all as‑needed topics.
• Provide monthly reports to the VP of Operations with regards to all areas of the residential programs.
• Ensure the rights of each individual are protected.
• Handle in-service training of the residential managers and ensure that all the residence’s information is maintained and kept up to date by the managers.

Rev 12/2025

• Supervise employee relations issues and discuss recommendations with Human Resources.
• Ensure Program Managers complete medical books, personal allowance books, recreational activities, fire drills, clothing needs and purchases as needed for the individuals and coordinate to provide documentation to the Program Specialist.
• Ensure that Program Managers address individual needs by meeting regularly, coordinating with the clinical staff.
• Review clinical reports submitted for consistency and clarity.
• Follow-up with Admin Review Committee and HRT presentations, submissions and recommendations.
• Coordinate with Program Managers to complete performance evaluations for direct care staff under the supervision of the Vice-President of Operations.
• Participate in agency-wide manager’s meetings and training sessions as directed.
• Perform other duties as assigned by the Vice-President of Operations.
• Resume the responsibilities of the Program Manager in the event that the Program Manager is not active.
• Perform and complete other duties at the discretion and assigned by a supervisor, management and administration.
• Remains on call and provides direct care to individuals, when necessary, which may include covering shifts to ensure adequate staffing levels.
• Travel required.

QualificationsQualifications:

• Bachelor’s Degree from an accredited college or university and 2 years of work experience working directly with persons with intellectual disabilities.
• Associate’s Degree or 60 credits from an accredited college or university and 4 years of work experience with persons with intellectual disabilities.
• A combination of education and experience in supervisory and management roles.
• Valid Pennsylvania Driver’s License with a clean driving record
• Clear Criminal Background
• Favorable Physical/TB/Drug screen
• Ability to travel