Program Management Manager, Fleet Health, Reliability, and Central Engineering

Meta; Charleston (WV); On-site; USD 189,000 - 259,000; Full time

Job summary

Meta is seeking an experienced people leader to head program management within the FORCE organization. You will lead a multi-team group of program managers and frontline managers, owning the tooling portfolio that supports global provisioning and 24x7 fleet operations.

You will define the multi-year strategy for data-center tooling, set OKRs, manage headcount and budgets, and collaborate with executive leadership across engineering and operations to deliver high-impact programs.

Qualifications

• Bachelor’s degree in CS, systems engineering, electrical engineering, MIS, or related field or commensurate technical experience.
• 10+ years of experience in technical or product program management delivering business value through technology solutions in high-tech operations.
• 4+ years of people management experience, including managing managers or leading a multi-team organization.
• Demonstrated ownership of a multi-year strategy or portfolio with prioritization and trade-offs under resource constraints.
• Experience influencing executive cross-functional leadership across engineering and operations.
• Analytical and problem-solving skills under ambiguity and pressure.
• Experience communicating portfolio status and trade-offs to engineers and executives.
• Experience driving process re-engineering and standards adoption across multiple teams and geographies.

Responsibilities

• Lead a multi-team organization of program managers and frontline managers.
• Own the multi-year tooling strategy and roadmap for data center operations tooling.
• Set OKRs, prioritization, and trade-off decisions across a portfolio of programs.
• Own headcount planning, budget, and capacity allocation for the org.
• Partner with Workforce Strategy and Finance on headcount forecasting.
• Define team structure, charters, and role scoping as programs evolve.
• Represent the org in IDC- and Infra-wide decision forums.
• Translate operational strategy into engineering requirements and communicate status to executives.

Skills

Organizational leadership

People management

Portfolio management

Executive communication

Negotiation

Analytical thinking

Cross-functional collaboration

Headcount planning

Education

Bachelor’s degree or equivalent

Job description

Summary:

Meta is seeking an experienced people leader to head program management within the Fleet Operations, Reliability and Central Engineering (FORCE) org. The FORCE organization designs, implements, and continuously evolves the systems and processes by collaborating with Meta's Engineering, Operations, Logistics, and other teams to operationalize new technologies, processes, and innovative automation to operate at a global scale. In this role you will lead a multi-team organization of program managers and frontline managers accountable for the tooling portfolio that supports global provisioning, deployment, and 24x7 fleet operations. You will own the multi-year NPI portfolio for Infra Data Centers (IDC), set the operating model that helps tooling development for hardware NPIs, manage fleet health outcomes, and represent in Infra Data Center (IDC) and Infra leadership forums. In this role you will set direction and priorities across a broad space, bring clarity to complex problem areas, and identify new programs that drive step-change impact. You have experience securing resources across cross-functional teams and building programs that create growth opportunities for others. You bring an AI-native mindset by using AI to exponentially scale your potential and the potential of those around you.

Required Skills:

Program Management Manager, Fleet Health, Reliability, and Central Engineering Responsibilities:

1. Organizational leadership

2. Build, lead, and develop a multi-team organization, managing both frontline managers/TLMs and senior individual contributors

3. Own hiring, onboarding, performance management, calibration, and career development across the org

4. build bench strength and succession depth

5. Define team structure, charters, and role scoping as the portfolio evolves

6. drive clarity on ownership across pods and adjacent teams

7. Set and sustain the org's operating norms, planning cadence, and decision-making forums

8. Strategy and portfolio ownership

9. Own the multi-year tooling strategy and roadmap for data center operations tooling, aligned to IDC and Infra long-range plans

10. Own annual and quarterly OKRs, prioritization, and trade-off decisions across a portfolio of simultaneous programs

11. Own headcount planning, budget, and capacity allocation for the org

12. partner with Workforce Strategy and Finance on headcount planning and forecasting

13. Establish the metrics and KPI framework that defines tooling success, and hold the org accountable to it

14. Execution through the team

15. Hold the org accountable for tooling integration across EVT, DVT, PVT, and MP hardware development phases — setting standards and unblocking escalations rather than executing tactically

16. Ensure phase exit criteria, dependency mapping, and validation gates are defined, adopted, and continuously improved across all programs

17. Govern the roll-out of new systems and major enhancements, including change management, adoption, and post-launch stabilization

18. Own the risk posture for the portfolio: ensure risks are surfaced early, mitigations are resourced, and systemic issues drive durable fixes

19. Sponsor business process re-engineering at fleet scale, converting recurring operational pain into standardized, scalable solutions

20. Cross-functional influence

21. Serve as the senior tooling voice with Director- and VP-level partners across Hardware TPM, production engineering, software engineering, hardware engineering, DC Ops, and Infra business stakeholders

22. Represent the org in IDC- and Infra-wide decision forums

23. negotiate scope, dependencies, and shared roadmaps with peer orgs

24. Translate operational strategy into requirements that engineering partners can commit to, and communicate portfolio status and trade-offs to executive audiences

25. Partner across geographies — U.S. and EMEA locations — to deliver globally consistent tooling

Minimum Qualifications:

Minimum Qualifications:

1. Bachelor’s degree in computer science, systems engineering, electrical engineering, MIS, or a related field or commensurate technical experience

2. 10+ years of experience in technical or product program management, with a track record of delivering business value through technology solutions in high-tech operations

3. 4+ years of people management experience, including experience managing managers or leading a multi-team organization

4. Demonstrated ownership of a multi-year strategy or portfolio, including prioritization and trade-off decisions under resource constraint (budget/headcount/materials)

5. Experience influencing and negotiating with executive cross-functional leadership across engineering and operations

6. Analytical and problem-solving skills, with judgment under ambiguity and pressure

7. Experience communicating portfolio status, technical trade-offs, and strategic recommendations in writing and in person to both engineering teams and executive stakeholders

8. Experience driving process re-engineering and standards adoption across multiple teams and geographies

Preferred Qualifications:

Preferred Qualifications:

1. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

2. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

3. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

4. Experience with vendor management, contracts, and outsourcing strategy

5. Experience operating in a matrixed organization with distributed global teams

6. Knowledge of compute, storage, and networking technologies and hardware NPI lifecycle

7. Experience leading teams that own enterprise tooling, automation, or internal platforms

8. Data center or large-scale infrastructure operations experience

9. Master’s degree in computer science, systems engineering, electrical engineering, MIS, or a related field

Public Compensation:

$189,000/year to $259,000/year + bonus + equity + benefits

Industry:

Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affir​mative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].