Critical Operations Manager

Meta; Beaver Dam (WI); On-site; USD 143,000 - 198,000; Full time

Job summary

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The COM is responsible for the safe and effective operations, maintenance, and modernization of a ~30-70 MW data center.

This role requires experience leading a team of engineers, managing incidents, driving continuous improvement, and ensuring maximum uptime. Occasional travel (<10%) is required during onboarding.

Qualifications

• 8+ years of experience in critical facilities operations.
• 3+ years of experience in team management.
• Proficient with maintenance management programs.
• Regularly walk on flat and uneven terrain.
• Work at varying heights and from ladders.
• Lift and/or move 45 pounds or more regularly.
• Use hands and fingers for various tasks, including reaching/pushing/pulling with hands/arms/shoulders, stooping, kneeling, crouching, and crawling.

Responsibilities

• Develop and execute tactical and strategic plans to safely and effectively operate, maintain, and modernize physical infrastructure.
• Manage a team of Lead Building Engineers, Critical Facility Engineers, and Facility Project Manager through effective leadership, coaching, and performance management.
• Review and approve procedures based on internal standards and industry best practices.
• Investigate incidents, conduct root cause analysis, and implement corrective actions to improve operations.
• Collaborate with peer Critical Operations Managers to ensure consistency in strategy, approach, and delivery of critical operations.
• Maintain partnerships with technical and support teams to achieve maximum uptime and ensure seamless operations.
• Support the environmental, health and safety (EHS) program and ensure adherence to Meta Safety Policies and Procedures.
• Routinely inspect buildings, grounds, and critical equipment to identify potential issues and implement corrective actions.
• Ensure compliance with work management processes, including CMMS and EAM, and industry standards.
• Develop and maintain a comprehensive incident response program, including emergency operating procedures and business continuity plans.
• Support construction project execution (new & retrofit) in the data center, ensuring adherence to construction processes while supporting the critical operations environment.
• Occasional travel as required (<10%), with more travel possible during onboarding.

Skills

Facilities operations

Team management

Maintenance management software

Physical stamina

Tools

CMMS

Job description

Summary:

Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Critical Operations Manager (COM) is responsible for the safe and effective operations, maintenance, and modernization of a ~30-70 MW data center. This person must be familiar with equipment utilized in critical environments, maintain a focus on continuous improvement as well as operational rigor, and experience managing a team.

Required Skills:

Critical Operations Manager Responsibilities:

1. Develop and execute tactical and strategic plans to safely and effectively operate, maintain, and modernize physical infrastructure

2. Manage a team of Lead Building Engineers, Critical Facility Engineers, and Facility Project Manager through effective leadership, coaching, and performance management

3. Review and approve procedures based on internal standards and industry best practices

4. Investigate incidents, conduct root cause analysis, and implement corrective actions to improve operations

5. Collaborate with peer Critical Operations Managers to ensure consistency in strategy, approach, and delivery of critical operations

6. Maintain partnerships with technical and support teams to achieve maximum uptime and ensure seamless operations

7. Support the environmental, health and safety (EHS) program and ensure adherence to Meta Safety Policies and Procedures

8. Routinely inspect buildings, grounds, and critical equipment to identify potential issues and implement corrective actions

9. Ensure compliance with work management processes, including CMMS and EAM, and industry standards

10. Develop and maintain a comprehensive incident response program, including emergency operating procedures and business continuity plans

11. Support construction project execution (new & retrofit) in the data center, ensuring adherence to construction processes while supporting the critical operations environment

12. Occasional travel as required (<10%), with more travel possible during onboarding

Minimum Qualifications:

Minimum Qualifications:

1. 8+ years of experience in critical facilities operations

2. 3+ years of experience in team management

3. Proficient with maintenance management programs

4. Regularly walk on flat and uneven terrain

5. Work at varying heights and from ladders

6. Lift and/or move 45 pounds or more regularly

7. Use hands and fingers for various tasks, including reaching/pushing/pulling with hands/arms/shoulders, stooping, kneeling, crouching, and crawling

Preferred Qualifications:

Preferred Qualifications:

1. Equipment field service engineering experience

2. Trade Certification or state license in Mechanical (HVAC)

3. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

4. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

5. 7+ years of experience in a data center or other critical environment

6. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

Public Compensation:

$143,000/year to $198,000/year + bonus + equity + benefits

Industry:

Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Aff… employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].