Program Management Manager

Universal Scientific Industrial Co., Ltd.; Milpitas (CA); On-site; USD 130,000 - 150,000; Full time

Job summary

Universal Scientific Industrial Co., Ltd. is seeking an experienced Program Manager to supervise the Program Management Organization responsible for customer order management, program coordination, and communications with customers.

The role involves defining customer expectations for quality, cost, and delivery, monitoring KPIs, and leading the monthly/quarterly reviews. You will coordinate start-ups of new programs, monitor BOMs, and ensure ERP loading aligns with contracts and costs.

Qualifications

• 8 years of program management experience, preferably in a supervisory role.
• Business degree or equivalent.

Responsibilities

• Oversee the Program Management Team and all activities for customer order management.
• Define customer expectations for quality, cost and delivery and monitor KPIs.
• Coordinate monthly and quarterly business reviews and overall profit/loss of customer accounts.
• Ensure costed materials and BOMs are tracked and that ERP-based loading is managed.
• Communicate with customers regularly and identify new sales opportunities.

Skills

Leadership

Liaison with customers

Education

Business degree or equivalent

Job description

To supervise all activities of the Program Management organization related to the customer order management of products, the coordination of customer programs, and communications between Asteelflash and the customer. Coordinate new product introduction and review, purchase order reviews, and contract reviews.

Responsibilities

• Overseas all activities of the Program Management Team
• Defining customer expectations for; Quality, Cost and Delivery.
• Monitor KPIs
• Oversee and/or manage monthly and quarterly business reviews
• Overall profit and loss of customer accounts.
• Monitoring and tracks all customer collections for PPV, Tariffs/Duties, expedited freight, NRE, rework, overtime, etc.
• Ensure all E&O materials are identified, quotes created and issued to the customer, and collect associated costs.
• Maintain regular communication with customers and be proactive in identifying potential new sales opportunities.
• Coordinates the start-up of new programs, product implementation plan and schedule. Monitors loading of BOMs, standards, and orders into the ERP system
• Interfaces with internal technical functions ensure manufacturing, customer requirements, material requirements, and associated costs are met as required by contract.
• Interfaces with Planning Team to monitor the proper MRP Load and release of all manufacturing kits
• Coordinates the cut-in of all Engineering Changes, determines the cost impact and then informs the customer
• Works with Purchasing for material cost and with Manufacturing Engineering for labor
• Coordinates quoting activity, pricing review, and problem resolution for assigned Customers
• Supervises salaried and hourly personnel, provides information, advice and counsel on an organizational basis.
• Coordinates interdepartmental actions to obtain problem resolution through corrective action and/or preventative actions.
• Coordinates the activities related to pre-production review and post-production stage reviews.
• Reports to top management on the performance of the customer perception of received service and issues identifying the need for improvement.
• Performs other duties as directed

Requirements/Job Profile

Education/Qualification

• Business degree or equivalent

Experience (Years & Fields)

• 8 years of program management, preferably in a supervisory role

Soft:

• Leadership
• Liaison with customers

Technical:

• Workplace Safety
• Just-in-Time

Salary 130-150k