Program Management Lead - Marketing Campaigns

Google Operations Center; Illinois; On-site; USD 120,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Onsite meals

Parental leave

Job summary

Google Operations Center in Illinois is hiring a Program Management Team Lead to guide a team of Media Coordinators and align stakeholders with offshore production for high‑quality marketing campaigns. You will drive campaign delivery within SLAs, manage resources, mentor staff, and shape operational metrics across the program, with a base salary of $120,000–$144,000 plus bonus and benefits.

The role emphasizes cross‑functional collaboration, process improvement, and scalable workflows to ensure

Qualifications

• 6-8 years of experience with various digital media platforms such as email, paid media, in-app messaging, O&O channels.
• 5+ years of experience in project management, coordinating projects across multiple organizations/cross functional teams.
• Experience working with global, highly matrixed organizations.
• Strong communication skills for interacting with stakeholders and coordinating with the offshore production team.
• Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines.

Responsibilities

• Lead and mentor the intake team, serving as a key strategic partner to stakeholders and ensuring the team delivers quality marketing programs within established SLAs.
• Manage team capacity and resource allocation, partnering with stakeholders and PMMs to negotiate campaign prioritization and timelines.
• Serve as the primary escalation lead for complex stakeholder inquiries and guide team members to quick resolution.
• Own accountability for operational metrics by establishing SOPs, driving process improvement, and implementing training programs.
• Oversee QA workflows to ensure final campaigns are error-free and prepared for offshore production.

Skills

Team leadership

Project management

Stakeholder communication

Global collaboration

Detail oriented

Job description

Google Operations Center in Illinois is hiring a Program Management Team Lead to guide a team of Media Coordinators and align stakeholders with offshore production for high‑quality marketing campaigns. You will drive campaign delivery within SLAs, manage resources, mentor staff, and shape operational metrics across the program, with a base salary of $120,000–$144,000 plus bonus and benefits.

The role emphasizes cross‑functional collaboration, process improvement, and scalable workflows to ensure