Program Management Manager (Lead) - Growth Lab - Email

Google Operations Center; Chicago (IL); On-site; USD 168,000 - 189,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive health care

Baby bonding leave

Free onsite meals and snacks

Job summary

Google Operations Center is seeking a US Program Management Lead to govern the marketing program management function, align with global production, and elevate the team from order-taking to strategic partnership. Lead a high-performing group of US-based MPMs, manage executive relationships, and drive capacity planning and governance across campaigns.

The role focuses on strategic collaboration with Google Marketing teams, offshore partners, and stakeholders to ensure flawless global execution

Qualifications

• 10+ years of experience managing teams and coordinating cross-functional programs.
• Deep domain expertise in marketing automation and global campaign execution requirements.
• Proficiency with enterprise marketing tools (Salesforce Marketing Cloud, Marketo).

Responsibilities

• Strategic Governance: oversee governance for US-based Marketing Program Managers and conduct high-level reviews with stakeholders.
• Lead and develop a team of MPMs, fostering technical marketing expertise and proactive issue resolution.
• Own intake and pipeline management, ensure precise requirements and balanced global capacity, prioritize scope.
• Ensure seamless handoff from US MPM to Offshore Production and maintain alignment.
• Analyze data to identify bottlenecks and drive scalable improvements in intake and requirements gathering.

Skills

Leadership

Email marketing

Marketing automation

Salesforce Marketing Cloud

Marketo

Stakeholder management

Pipeline management

Job description

Join Us!

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The US Program Management Lead is the strategic anchor for the Marketing Program Management (MPM) function. In this leadership role, you are responsible for the governance of the "front-end" of the campaign lifecycle—including marketing intake, requirement gathering, and activation strategy. You will lead a high-performing organization of Marketing Program Management Managers across the US, serving as the primary bridge between Google’s Marketing teams and the global offshore production engine.

As a Lead of Marketing Program Management Managers, you provide the essential governance layer required to manage high-volume project pipelines, resource capacity, and executive-level stakeholder relationships. Your mission is to move the program management function from "order taking" to "strategic partnership," ensuring that every marketing request is technically sound, strategically aligned, and ready for flawless global execution.

The base salary range for this full-time position is $168,000 - $189,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

• Strategic Governance: Establish and oversee the governance framework for US-based MPMs. Lead high-level business reviews (WBRs, MBRs, QBRs) with Google Marketing stakeholders to communicate performance, surface risks, and plan for future growth
• Leadership of MPM’s: Formally manage, coach, and develop a team of MPMs. Foster a culture that emphasizes technical marketing expertise, proactive roadblock removal, and stakeholder management
• Intake & Pipeline Management: Own the end-to-end intake process. Ensure that marketing requirements are gathered with precision and that the project pipeline is balanced against global capacity. Act as the final authority on project prioritization and scope creep
• Global Partnership & Alignment: Ensure that the "handoff" from US Program Management to Offshore Production is seamless, standardized, and high-quality as needed
• Operational Excellence: Analyze operating data and project statistics to identify bottlenecks in the campaign lifecycle. Drive the redesign of intake infrastructure to increase scalability and automate manual requirement-gathering procedures
• Strategic Stakeholder Navigation: Act as escalation point for US-based Marketing leads. Influence marketing strategy by providing data-backed insights into campaign performance, system behavior, and delivery feasibility
• Career & Organizational Growth: Lead the talent strategy for the US MPM team, ensuring robust training, certifications, and a clear career growth trajectory for team members

Minimum Qualifications

• 10+ years of overall experience in managing teams, coordinating projects across multiple organizations/global functional teams with at least 6-8 years in email marketing
• Deep Domain Expertise in Marketing Automation: Comprehensive understanding of the technical requirements needed for global campaign execution (e.g., audience signals, dynamic content logic, and deliverability governance)
• MarTech Proficiency: Familiarity with enterprise marketing tools (e.g., Salesforce Marketing Cloud, Marketo)
• Expert Stakeholder Management: Proven track record of managing and influencing executive-level stakeholders (Directors/VPs) within a highly matrixed global organization
• Strategic Pipeline Oversight: Demonstrated ability to manage high-volume project intake and resource capacity planning across multiple business units
• Business Acumen: Experience in managing operational metrics, capacity alignment, and driving "Business Excellence" initiatives (SOPs, certifications, and process innovation etc)

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [e-mail].