Program Management Director - Data Center Solutions

nVent; Blaine (MN); Hybrid; USD 172,900 - 257,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan

Tuition reimbursement

Job summary

nVent in Blaine, Minnesota is searching for a Senior Customer Program Manager to serve as the primary executive point of contact for key strategic customers. This role involves leading a high-performing team of Program Managers, ensuring customer satisfaction, and overseeing order management.

With at least 8 years of experience in program management, candidates should have strong insights into manufacturing and supply chain operations. The position offers flexible work between Anoka and Blaine, MN, with potential travel.

Qualifications

• 8+ years of experience in program management or customer operations.
• Experience leading and developing teams in a customer-focused environment.
• Strong business insight in manufacturing operations and supply chain.
• Ability to operate credibly at the executive level.

Responsibilities

• Serve as the senior executive point of contact for key customers.
• Lead a team of Program Managers for customer programs.
• Ensure customer satisfaction and delivery performance.
• Manage customer communication and order execution.
• Drive continuous improvement in customer experience.

Skills

Program management

Customer operations

Leadership

Cross-functional collaboration

Data-driven performance management

Education

Bachelor's degree

Job description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

Responsibilities

• Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the end‑to‑end customer relationship and ensuring a customer‑first operating model across the business.
• Lead and develop a high‑performing team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs.
• Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer.
• Provide strategic program leadership across the customer lifecycle—from opportunity intake and quoting through execution, delivery, and change management.
• Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans.
• Establish and lead a disciplined customer operating cadence, including executive‑level customer reviews, program health reviews, and managing blocking issues.
• Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally.
• Oversee order management and execution for strategic customers, ensuring on‑time, in‑full delivery and adherence to customer quality, cost, and specification requirements.
• Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes.
• Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities.
• Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback.
• Develop talent and succession within the Program Management team through mentoring, performance management, and capability building.

Qualifications

• A bachelor's degree is preferred.
• Ideally 8+ years of experience in program management, customer operations, or production‑focused environments, with direct customer accountability.
• Validated experience leading and developing teams, ideally within a customer‑facing, cross‑functional organization.
• Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact.
• Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
• Ability to operate credibly at the executive level with customers and internal leadership.
• Track record of getting results through cross‑functional influence.
• Data‑driven approach with experience using metrics to manage performance, identify risk, and drive improvement.
• Comfort operating in a fast‑paced, high‑growth environment while maintaining strong rigor and structure.
• Ability to work hybrid from our Anoka or Blaine, MN locations, and travel up to 25% of the time if needed.

Benefits

Pay Transparency: nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Compensation Range: $172,900.00 - $257,000.00

Benefit Overview:

• Medical, dental, and vision plans with flexible spending accounts, short‑term and long‑term disability benefits, critical illness, accident insurance, and life insurance.
• 401(k) retirement plan and an employee stock purchase plan, both including a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver or parental leave, backup care services, paid time off (including volunteer time), a well‑being program, and legal & identity theft protection.