Program Management Director - Data Center Solutions

nVent; Anoka (MN); Hybrid; USD 172,900 - 257,000; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) with match

Employee stock purchase plan

Job summary

nVent in Minnesota seeks a senior program leader to own strategic customer relationships and drive end-to-end program execution. You will lead a high-performing team, align internal functions, and ensure on-time, in-full delivery while balancing cost and quality.

You will partner with Sales, Engineering, Operations, Supply Chain, and Logistics to translate customer requirements into actionable plans and robust governance. This role operates in a hybrid MN environment with travel up to 25%.

Qualifications

• Bachelor's degree preferred; 8+ years in program management or customer operations.
• Proven experience leading and developing teams.
• Strong strategic customer relationships with high-visibility programs.
• Knowledge of manufacturing operations, planning, scheduling, supply chain, logistics.
• Ability to operate at executive level with customers and leaders.
• Data-driven with metrics to manage performance and risk.
• Comfort in a fast-paced, high-growth environment.
• Willingness to travel up to 25% and hybrid work in MN.

Responsibilities

• Serve as senior executive point of contact for a portfolio of strategic customers.
• Lead and develop a high-performing program management team.
• Own customer satisfaction, delivery performance, and relationship health.
• Provide strategic program leadership from opportunity to delivery and changes.
• Collaborate with Sales, Engineering, Operations, Supply Chain, and Logistics.
• Establish and lead disciplined customer operating cadence with reviews.
• Ensure timely, in-full delivery and adherence to specifications.
• Oversee pricing, scope changes, and cost impacts.
• Advocate for customer needs while balancing ops capabilities.
• Drive continuous improvement using data, metrics and feedback.
• Develop talent and succession within the team.

Skills

Executive leadership

Program management

Cross-functional collaboration

Strategic relationship management

Data-driven decision making

Operational excellence

Customer communication

Travel up to 25%

Education

Bachelor's degree preferred

Job description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What you will experience in this position

• Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the endtoend customer relationship and ensuring a customerfirst operating model across the business.
• Lead and develop a highperforming team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs.
• Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer.
• Provide strategic program leadership across the customer lifecycle-from opportunity intake and quoting through execution, delivery, and change management.
• Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans.
• Establish and lead a disciplined customer operating cadence, including executivelevel customer reviews, program health reviews, and managing blocking issues.
• Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally.
• Oversee order management and execution for strategic customers, ensuring ontime, infull delivery and adherence to customer quality, cost, and specification requirements.
• Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes.
• Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities.
• Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback.
• Develop talent and succession within the Program Management team through mentoring, performance management, and capability building.

You have:

• A bachelor's degree is preferred.
• Ideally 8+ years of experience in program management, customer operations, or production-focused environments, with direct customer accountability.
• Validated experience leading and developing teams, ideally within a customerfacing, crossfunctional organization.
• Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact.
• Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
• Ability to operate credibly at the executive level with customers and internal leadership.
• Track record of getting results through crossfunctional influence.
• Data-driven approach with experience using metrics to manage performance, identify risk, and drive improvement.
• Comfort operating in a fastpaced, highgrowth environment while maintaining strong rigor and structure.
• Ability to work hybrid from our Anoka or Blaine, MN locations, and travel up to 25% of the time if needed.

Benefits Overview

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

Pay Transparency

nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.

Compensation Range: $172,900.00 - $257,000.00

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.