Program Management Analyst

Ducommun Incorporated; Town of Coxsackie (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Ducommun Incorporated in Coxsackie, NY is seeking a Program Management Analyst to support the Program Manager and oversee assigned programs and customers. The role emphasizes accurate and timely communication with internal teams and customers to meet contract requirements, schedules and budgets.

The ideal candidate has 1–5 years in customer service and contract administration, strong MS Office skills, and a collaborative, continuous-improvement mindset. Occasional travel may be required.

Qualifications

• Minimum BA/BS degree preferred but not required and/or equivalent years of industry experience. Advanced degree such as MBA preferred.
• Minimum 1-5 years customer service and contract administration background, in a manufacturing environment preferred.
• Computer knowledge and skills, i.e. MS Word, MS Excel, MS PowerPoint required and ERP/MRP Systems preferred.
• Experience with MRP systems is beneficial.
• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
• Experience in production control, contracts management, project management or contracts management, are key talents.
• Detail-oriented, positive friendly customer service are key attributes.
• Team-oriented with a continuous improvement outlook.
• Minimal Travel may be required.

Responsibilities

• Represents the company in contacts with the customer and outside parties for issues concerning the assigned program.
• Ensures that customer requirements are flowed down to all functional departments through the initiation of sales orders and management of backlog.
• Provides timely notification to management of program cost or schedule impact.
• Provides a coordinated company response to customer requirements and inquiries.
• Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback.
• Communicates with Operations Management to assure proper coordination of customer requirements.
• Coordinates with Operations Management and production planners to integrate program schedules that support contractual commitments and company goals.
• Works with Program Manager to communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.

Skills

Communication skills

Time management

Customer service

Teamwork

Education

BA/BS degree

MBA

Tools

MS Word

MS Excel

MS PowerPoint

ERP/MRP systems

Job description

Program Management Analyst

The Program Management Analyst, under the supervision of theProgram Manager, supports the Program Manager and oversees assigned programsand customers to ensure that activities and customer orders are carried out inaccordance with contract requirements, schedules and budgets. Accuracy andtimely communication is critical for both internal and external communication.

Who are we?

Founded in 1849, Ducommun is the oldest company inCalifornia. Starting as a hardware supply store during the California Gold Rushand eventually assisted in the birth of the aerospace industry in SouthernCalifornia by providing aircraft aluminum to early aerospace pioneers likeLindbergh, Douglas and Lockheed.

Today Ducommun is a global provider of innovativemanufacturing solutions for customers in the aerospace, defense and industrialmarkets. We specialize in electronic and structural systems, producing complexproducts and components for commercial aircraft platforms, mission-criticalmilitary and space programs, and sophisticated industrial applications.

Our Facility in Coxsackie, NY manufactures large, complexcontoured structural components and assemblies for aerospace and otherapplications. Our integrated processes include stretch-forming,thermal-forming, chemical processing, precision fabrication, machining,finishing processes, and integration of components into subassemblies.

Duties & Responsibilities

• Representsthe company in contacts with the customer and outside parties (other thansuppliers) for issues concerning the assigned program.
• Ensuresthat customer requirements are flowed down to all functional departmentsthrough the initiation of sales orders and management of backlog.
• Providestimely notification to management of program cost or schedule impact.
• Providesa coordinated company response to customer requirements and inquiries.
• SupportsProgram Manager in execution of Customer Surveys and gathering CustomerFeedback.
• Communicateswith Operations Management to assure proper coordination of customerrequirements. Ensures that the company's capabilities and businessinterests support customer requests.
• Coordinateswith Operations Management and production planners to integrate programschedules that support contractual commitments and company goals.
• Workswith Program Manager to communicate customer cost reduction and processimprovement goals to company management and coordinate response thathighlights/demonstrates company commitment to continuous improvement.
• Workswith Program Manager to analyze and review all contracts to verify Termsand Conditions, Work Statements, Funding, Performance Periods,Deliverables, and other customer General Conditions.Coordinatesreview of terms and conditions with Program Manager.
• Managesand tracks program compliance to purchase order requirements.
• Managescustomer A/R in support of site functional metrics.
• Supportsthe Finance Department for invoice submittal and in resolving late paymentreceipts and customer claims.
• Createsand manages program bookings and provide data for sales forecasts.
• Managesand maintains program bookings and sales tracking system that supports thecompany monthly summary reports.
• Responsiblefor planning and acquiring follow-on business within the lead timeconstraints.
• Worksto identify, strategize and capture new business opportunities whereavailable.
• Responsiblefor the proper handling and management of hazardous waste generated intheir work area.
• Acceptableattendance is an essential function of the position.
• Otherduties as assigned.

Skills and Qualifications

• MinimumBA/BS degree preferred but not required and/or equivalent years ofindustry experience. Advanced degree such as MBA preferred.
• Minimum1-5 years customer service and contract administration background, in amanufacturing environment preferred.
• Computerknowledge and skills, i.e. MS Word, MS Excel, MS PowerPoint required andERP/MRP Systems preferred.
• Experiencewith MRP systems is beneficial.
• Strongpeople and time management skills are required.
• Excellentverbal and written communication skills are required; must be able tocommunicate effectively and professionally with customers and across allorganizational levels.
• Experiencein production control, contracts management, project management orcontracts management, are key talents.
• Detailoriented, positive friendly customer service are key attributes.
• Teamoriented with a continuous improvement outlook.
• MinimalTravel may be required.

Pay Range: $52,000-64,000/year

Equal Opportunity EmployerVeterans/Disabled

171 Stacey Road
Coxsackie, New York, 12051
United States