Program Manager Analyst

Ducommun Incorporated; Appleton (WI); Sur place; USD 80 000 - 110 000; Plein temps

Résumé du poste

Ducommun Incorporated in Appleton, WI is seeking a Program Manager Analyst to support the Program Manager and oversee assigned programs and customers, ensuring contractual requirements, schedules and budgets are met. This role emphasizes accurate, timely communication with internal teams and external customers.

You will serve as focal point for customer communication, translate requirements into actions across operations, manage program bookings, assist in cost tracking, and help drive

Qualifications

• Strong people and time management skills.
• Excellent verbal and written communication.
• Experience in production control and contracts management.
• Detail oriented with customer-service focus.
• MS Office skills: Word, PowerPoint, Excel.
• Experience with MRP systems is beneficial.
• Team oriented with a continuous improvement outlook.

Responsabilités

• Represent the company in customer and external contacts for assigned program issues.
• Ensure customer requirements flow to all functions via sales orders and backlog management.
• Notify management promptly of cost or schedule impacts and coordinate responses.
• Support Program Manager with customer surveys and feedback collection.
• Coordinate with Operations Management to align customer requirements with capabilities.
• Integrate program schedules with production planners to meet contractual commitments.
• Communicate cost reduction and process improvement goals and coordinate implementation.
• Manage and track program compliance to purchase order requirements.

Connaissances

Strong people and time management

Excellent verbal and written comms

Production control and contracts mgmt

Detail oriented with customer service

MS Office (Word, PowerPoint, Excel)

MRP systems

Team oriented with continuousImproment

Formation

Bachelor's Degree or MBA in business

Outils

MRP systems

Description du poste

Program Manager Analyst

Supports the Program Manager and oversees assigned programs and customers to ensure that activities and customer orders are carried out in accordance with contract requirements, schedules and budgets. Accuracy and timely communication are critical for both internal and external communication

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed.

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications.

Our Facility in Appleton, WI manufactures state-of-the-art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries.

Job Summary

1. Focal point for customer/buyer communication and interface:

• Represents the company in contacts with the customer and outside parties (other than suppliers) for issues concerning the assigned program.
• Ensures that customer requirements are flowed down to all functional departments through the initiation of sales orders and management of backlog.
• Provides timely notification to management of program cost or schedule impact.
  Provides a coordinated company response to customer requirements and inquiries.
• Supports Program Manager in execution of Customer Surveys and gathering Customer Feedback

2. Internal Communication and interface:

• Communicate with Operations Management to assure proper coordination of customer requirements. Ensures that the company's capabilities and business interests support customer requests.
• Coordinate with Operations Management and production planners to integrate program schedules that support contractual commitments and company goals.
• Work with Program Manager to communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement.

3. Contract Management:

• Work with Program Manager to analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions. Coordinate review of terms and conditions with Program Manager.
• Manage and track program compliance to purchase order requirements.

4. Fiscal Management:

• Manage customer AR in support of site functional metrics.Support the Finance Department in invoice submittal and in resolving late payment receipts and customer claims.

5. Development and growth of the Program:

• Create and manage program bookings and provide data for sales forecasts.
• Manage and maintain program bookings and sales tracking system that supports the company monthly summary reports.
• Responsible for planning and acquisition of follow-on business within the lead time constraints.
• Work to identify, strategize and capture new business opportunities where available.
• Understands and embraces lean methodologies, Kaizen Events, Standard Work and Value Stream Mapping.

6. Proposal Management:

• Support Program Manager and Proposal Team for development, preparation and customer submittal of proposals for new and follow-on business.

Required Skills and Qualifications

• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and at all organizational levels.
• Experience in production control, contracts management, project management or contracts management, are key talents.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e. MS Office Suite - Word, Power Point and Excel is required.
• Experience with MRP systems is beneficial.
• Team oriented with a continuous improvement outlook.

Required Experience and Education

• Bachelor's Degree or MBA in a business discipline.
• Experience in electronic or electrical manufacturing environment.
• Minimum 1-5 years customer service and contract administration background, in a manufacturing environment preferred.

Equal Opportunity EmployerVeterans/Disabled

2222 East Pensar Drive
Appleton, Wisconsin, 54911
United States