Program Management Analyst

eTeam; Irvine (CA); Hybrid; USD 55,000 - 83,000; Full time

Job summary

eTeam in Irvine, CA is seeking a Process Enablement Specialist to make engineering processes easy to find, understand, and follow. You will collaborate with process owners, project managers, and engineering leads to bridge gaps between documented processes and actual practice.

You will own process communications, change management, training enablement, and ongoing process quality improvements, while keeping Confluence well-structured and up-to-date.

Qualifications

• Bachelor’s degree in Business, Org Psychology, Communications, HR, Engineering, or related field.
• 3-5+ years in process enablement, change management, quality management, or similar role.
• Proven experience with change plans, stakeholder engagement, communications, and training support.
• Hands-on Confluence experience, plus proficiency in Jira and Google Workspace.
• Experience supporting process audits and tracking corrective actions.
• Strong written, verbal, and presentation skills; ability to explain complex processes simply.
• Ability to influence across teams and manage multiple projects in a fast-paced environment.

Responsibilities

• Create audience-specific process materials (Confluence pages, newsletters, one-pagers).
• Develop and run change plans for process and tool rollouts.
• Plan and maintain a training calendar and formats for each audience.
• Run process audits and drive corrective actions to closure.
• Keep Confluence organized with clear hierarchies and owners.
• Feed gaps back to process owners for continuous improvement.

Skills

Engineering

JIRA

Project Management

Training

Education

Bachelor’s degree in Business, Organizational Psychology, Communications, HR, Engineering, or a related field

Tools

Confluence

Google Workspace

Job description

Job Title: Process Enablement Specialist

Location: Irvine, California, 92606 (Hybrid)

Working Hours: Hybrid, 8:00 AM - 5:00 PM

Duration: 6 months

Role Overview

We’re looking for a Process Enablement Specialist to make our engineering processes and tools easy to find, understand, and follow. You’ll work with process owners, project managers, and engineering leads to close the gap between the process as documented and the process as performed.

Key Expectations

1. Process Communications

• Create clear, audience-specific materials (Confluence pages, newsletters, quick references, one-pagers) so stakeholders know what’s changing, why, and what’s expected of them.
• Keep process pages light and high level, with detail pushed to source pages.

2. Change Management

• Develop and run change plans for process and tool rollouts, including impact analysis, readiness assessment, stakeholder mapping, and communication plans.
• Anticipate and manage resistance, and define and track success metrics.

3. Training Enablement

• Plan and maintain a training calendar aligned to rollout milestones, and choose the right format for each audience (live sessions, recordings, quick guides, office hours).
• Manage logistics, track attendance, gather feedback, and keep materials current.

4. Process Quality Improvement

• Run process audits, document findings, and drive corrective actions to closure.
• Keep Confluence clean and well structured: consistent hierarchy and naming, named page owners, and regular archiving of outdated, duplicated, or orphaned pages.
• Feed recurring gaps back to process owners as improvement input.

Must Have

• Engineering
• JIRA
• Project Management
• Training

Qualifications

Required

• Bachelor’s degree in Business, Organizational Psychology, Communications, HR, Engineering, or a related field.
• 3-5+ years in process enablement, change management, quality management, or a similar role.
• Proven experience with change plans, stakeholder engagement, communications, and training support.
• Hands-on Confluence experience, plus proficiency in Jira and Google Workspace.
• Experience supporting process audits and tracking corrective actions.
• Strong written, verbal, and presentation skills, and the ability to explain complex processes simply.
• Ability to influence across teams and manage multiple projects in a fast-paced environment.

Preferred

• Engineering or automotive experience, or familiarity with ISO-based management systems.
• Change management certification (e.g., Prosci) or training and facilitation experience.