Program Leader - West Cobb Senior Center

Cobb County Government; Marietta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Cobb County Government is seeking a front desk associate for the West Cobb Senior Center to serve the senior population and the public. The role requires multi-tasking, handling high-volume calls, registrations, programming coordination, data entry, and event planning support.

The position involves customer service, clerical duties, and occasional travel to other centers. Candidate should have a high school diploma or GED and a valid driver's license, with CPR/First Aid certification preferred.

Qualifications

• High School Diploma or GED; supplemented by two years of experience providing programs to special population groups.
• Must possess and maintain a valid Driver's License.
• Willing to obtain and maintain CPR, First Aid Certification.
• Cash Handling experience.
• Data entry proficiency.
• Advanced knowledge of Microsoft Office (PowerPoint) to create presentations.
• Experience working with older adult population.
• Ability to manage a high volume of calls.
• Knowledge of food service safety and food operations practice.
• Experience planning, organizing, coordinating and implementing activities such as health, educational, social, and arts-based programs.
• Planning and implementing group trips.

Responsibilities

• Assist in planning and designing programming, services, activities and/or events; research and develop content; schedule programming.
• Lead and supervise participants in various events; coordinate monthly recreational and social activities; arrange transportation and venues.
• Provide customer service to clients and the public; answer questions and enroll clients for programs.
• Coordinate programming and presentations; schedule speakers and demonstrations; engage with community groups and organizations.
• Plan and implement public relations materials; update calendars and distribution lists; attend events.
• Provide clerical support; prepare reports; transcribe minutes; manage petty cash; maintain publications inventory.

Skills

Cash Handling

Data Entry

Customer Service

Event Planning

Education

High School Diploma or GED

Tools

Microsoft PowerPoint

Job description

Position Information

This is a full-time position located at the front desk at the West Cobb Senior Center. This position will be responsible for working directly with our senior population, as well as the public. This position must be able to multi-task and direct high-volume calls, process registration requests, coordinate programming and events; data entry, and assisting with event planning. May occasionally be require travel to other centers, as needed. This position requires cash handling tasks.

Essential Functions

Assists in the planning and designing of programming, services, activities and/or events for assigned department: researches and develops, and assists in researching and developing, content for programming; assists in community needs assessments; gathers and reserves supplies/equipment as needed; creates handouts and informational supplements; and schedules programming.

Assists the implementation of, and implements, programming, services, activities and/or events for assigned department: conducts assigned classes for participants of different fitness/cognitive levels: recruits participants for new and existing classes; researches activities desired and requested by participants; gathers supplies and equipment; and provides skill demonstrations as needed.

Provides customer service to clients and the public: receives and responds to questions and requests for information; provides assistance and information related to center programs, services, materials, or other issues in assigned area; researches problems and initiates problem resolution; and enrolls clients for programs, services and materials.

Coordinates various programming and presentations for assigned area: communicates with community, groups, interested citizens, clubs, civic organizations, schools and related groups interested in education and development in assigned area; schedules speakers and presentations; and schedules activities and demonstrations.

Plans, leads, and supervises participants at various events: coordinates monthly recreational/social activities; arranges and organizes physical space and/or transportation; contacts various venues to schedule activities; and recruits participants.

Assists in the planning and implementation of public relations and communication for assigned department: creates and distributes flyers, schedules, calendars, brochures, emails and other promotional materials; maintains and updates email/mailing distribution lists; and attends public events/meetings.

Provides clerical support, as needed: completes, prepares and submits reports and forms on activities; updates weekly and monthly calendar; transcribes meeting minutes; utilizes petty cash fund; and maintains inventory of publications and other information for distribution.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED; supplemented by two years of experience providing programs to special population groups.

Preferred Qualifications

• Cash Handling Experience
• Data Entry
• Advanced knowledge of Microsoft office systems ( especially power point) to create presentations
• Experience working with older adult population
• Willing to obtain and maintain CPR , First Aid Certification
• Ability to manage a High Volume of Calls
• Knowledge of food services safety and food operations practice
• Experience planning, organizing, coordinating and implementing activities such as health, educational, social, and arts-based programs
• Planning and implementing group trips

Licenses and Certifications

Must possess and maintain a valid Driver's License.

Physical Abilities

Tasks require the ability to exert heavy physical effort in heavy work, with greater emphasis on climbing and balancing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds); may occasionally involve heavier objects and materials (up to 100 pounds).

Sensory Requirements

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors

Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, or traffic hazards.

EEO Statement

Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.

Visit Cobb County's Employee Benefits page to learn more.