Program Implementation Manager

Raydar; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive equity

Performance bonus

Job summary

Raydar is seeking an implementation lead to own customer deployments from scoping to go-live across our R&D platform used by scientists at top industrial organizations.

You will partner with R&D leadership and delivery teams, manage timelines and scope, and coordinate integrations with ELN, LIMS, PLM, ERP and SDMS to ensure timely value delivery.

Travel 1–2 times per month; 3–5 years of experience; authorized to work without visa sponsorship.

Qualifications

• 3 to 5 years of experience as an implementation lead or program manager.
• Proven track record delivering enterprise software rollouts on time and in scope.
• Comfort working with senior R&D stakeholders and technical delivery teams.
• Willingness to travel 1 to 2 times per month.
• Authorized to work in your country of employment without visa sponsorship.

Responsibilities

• Own each customer implementation from initial scoping through go-live.
• Serve as the central point of contact for the customer's R&D leadership and the internal delivery team.
• Manage project timelines and scope so rollouts land on time.
• Coordinate integrations with ELN, LIMS, PLM, ERP and SDMS tools.
• Use AI-driven workflows and AI agents to make delivery faster and more reliable.

Skills

Implementation lead

Project management

Stakeholder management

Customer-facing

Tools

ELN

LIMS

PLM

ERP

SDMS

Job description

Our client is an enterprise software company building a unified R&D platform for scientists. Chemists, materials scientists and biologists at leading industrial R&D organizations use it to speed up how new products are discovered, developed and brought to market, across chemicals, pharmaceuticals, advanced materials, and food and beverage. The company has about 130 people, has raised $27M, and runs a small, high-velocity implementation team where every person makes a real difference.

The role

You will own customer implementations from scoping to go-live, acting as the central point of contact for both the customer's R&D leadership and the internal delivery team. Successful, on-time rollouts are how customers start getting value from the platform.

What you'll do

• Own each customer implementation from initial scoping through go-live.
• Serve as the central point of contact for the customer's R&D leadership and the internal delivery team.
• Manage project timelines and scope so rollouts land on time.
• Coordinate integrations with the customer's existing systems, such as ELN, LIMS, PLM, ERP and SDMS tools.
• Use AI-driven workflows and AI agents to make delivery faster and more reliable.

What we're looking for

• 3 to 5 years of experience as an implementation lead or program manager.
• A track record of delivering enterprise software rollouts on time and in scope.
• Comfort working with senior R&D stakeholders and technical delivery teams at the same time.
• Familiarity with scientific and enterprise systems such as ELN, LIMS, PLM, ERP or SDMS.
• Willingness to travel 1 to 2 times per month.
• Authorized to work in your country of employment without visa sponsorship. Relocation is not offered.

Compensation and benefits

• Competitive equity and a performance bonus

Location and work model

• On-site in one of: New York City Metropolitan Area; San Francisco Bay Area; Chicago, IL; Toronto, Canada; London, UK; Munich, Germany