Program Function Specialist

FIRST Inspires; Manchester (NH); Hybrid; USD 66.000 - 75.000; Vollzeit

Benefits dieser Stelle

Healthcare Insurance

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Supplemental life insurance

Voluntary accident and legal plans

Income Protection Insurances (STD &amp

LTD)

Flexible Work Schedule

Hybrid Work Model

160 PTO hours for FT employees

14 paid holidays per calendar year (1浮

Paid July 4th Week Holiday Closure

40 hours paid sick leave per calendar"

One paid volunteer day per anniversary

Maternity and Parental Leave

401K Retirement Savings Plan (withempr

Medical and dependent pre-tax flex 计划

Employee Assistance Program (EAP)

Zusammenfassung

FIRST Inspires, headquartered in Manchester, NH, is seeking an organized, proactive professional to support K-8 program delivery. You will coordinate with vendors, FIRST Sourcing, Finance, IT and other teams to ensure operational readiness and timely reporting.

We value advanced Excel skills, strong communication, and the ability to manage multiple priorities. This hybrid role requires travel 5–10% and occasional in-person events across New England.

Qualifikationen

• BS/BA in a related discipline with at least 2 years relevant experience.
• Advanced proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.
• Experience working with internal and external customers.
• Strong organization and attention to detail.
• Flexibility to travel 5–10%.

Aufgaben

• Supports the operational infrastructure for K-8 program delivery, coordinating with vendors, FIRST Sourcing, Finance, IT and other internal teams to resolve issues.
• Develops assets for team evaluations using advanced Excel.
• Creates operational reports for staff and Partners using Tableau, NetSuite, TARDIS and the Event Portal.
• Leads collection, documentation, prioritization and validation of department requirements.
• Serves as the K-8 program liaison to IT, including Jira governance and ticket monitoring.
• Coordinates with Finance, Sourcing, vendors and external partners on materials and reporting.
• Resolves elevated Operations customer issues related to registration, ordering or product concerns.
• Provides logistics, systems, reporting and support for World Festival and partner trainings.

Kenntnisse

Excel

Communication

Customer service

Organization

Ausbildung

BS/BA in a related discipline

Jobbeschreibung

Does the thought of preparing kids to solve the world’s greatest problems excite and empower you?Do you want to be with an organization where your knowledge and skills will help increase school engagement and student success, and extend our global reach? Do you want to be on a team that crafts opportunities and provides life changing experiences for students?

These opportunities are as strong and dynamic as ever, as FIRST® creates the people who will change the world – today and tomorrow!

What We Offer

We promise a fast-paced, exciting, and rewarding environment where you will be part of a team that cares about each other and thrives on each other’s successes.You’ll feel good about the future of the world after doing hard work with the talented people at FIRST® and will have a front row seat to our life changing programs.

Our extensive benefits package is highly competitive and includes:

• Healthcare Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Supplemental life insurance
• Voluntary accident and legal plans
• Income Protection Insurances (STD & LTD)
• Flexible Work Schedule
• Hybrid Work Model
• 160 PTO hours for FT employees
• 14paid holidays per calendar year (one is a floating holiday)
  • Paid July 4th Week Holiday Closure
• 40 hours paid sick leave per calendar year
• One paid volunteer day per anniversary year
• Maternity and Parental Leave
• 401K Retirement Savings Plan (with employer match)
• Medical and dependent pre-tax flex plans
• Employee Assistance Program (EAP)

The salary range for this position is $66,000-$74,500. New hires typically start within this range based on their qualifications, experience, and considerations of internal equity.

Who You Are

You are an organized, detail-oriented, and collaborative professional who thrives on bringing people, systems, and processes together. You are a proactive problem solver who can manage multiple priorities, coordinate across teams and external partners, and keep projects moving toward successful outcomes. You bring strong communication and customer service skills, a solutions-oriented mindset, and a commitment to operational excellence and the FIRST ethos of Gracious Professionalism®.

FIRST headquarters is in Manchester, New Hampshire, and we seek candidates based in New England or willing to relocate to New England. Although this role will have the flexibility to work remote, we are looking for candidates who can easily and frequently travel by car to our headquarters during competition season (November – May) or as needed for in person events.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What You Will Do

Supports the operational infrastructure for K-8 program delivery, with primary responsibility for systems, analytics, logistics, project coordination, and operational readiness. Coordinates with vendors, contractors, FIRST Sourcing, Finance, IT, and other internal teams to resolve operational issues and prepare Program Delivery Partners for each season. Additionally you will:

• Lead subject matter expert on the K-8 Event Portal, collaborates with program development and other FIRST departments to update and maintain the system each season.
• Utilizes advanced Excel skills to create assets for team evaluations at events.
• Creates and provides operational reports for FIRST staff and Partners using FIRST systems, including Tableau, NetSuite, TARDIS, and the Event Portal, and supports data quality and recurring reporting needs.
• Leads collection, documentation, prioritization, and validation of K-8 departmental technology and system requirements.
• Serves as the K-8 program liaison to IT, including participation in JIRA governance including the creation and monitoring of department tickets.
• Coordinates with Finance, Sourcing, vendors, and external partners on Partner materials, shipping, inventory, and related operational reporting.
• Coordinates the resolution of elevated Operations customer issues related to registration, ordering, or product concerns.
• Provides logistics, systems, reporting, and operational support for World Festival as directed by the project lead.
• Supports and facilitates the planning and delivery of Program Delivery Partner communications and trainings including gathering content for Partner emails and webinars.

What We Expect

• Typically requires BS/BA in a related discipline, with a minimum of 2 years directly-related experience.
• Advanced proficiency in Microsoft Excel.
• Excellent verbal and written communication skills.
• Experience working with both internal and external customers.
• Organization skills and attention to detail a must.
• Flexibility to travel 5 – 10%.

Thriving on our core values, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
Discovery: We explore new skills and ideas.
Innovation: We use creativity and persistence to solve problems.
Impact: We apply what we learn to improve our world.
Inclusion: We respect each other and embrace our differences.
Teamwork: We are stronger when we work together.
Fun: We enjoy and celebrate what we do!