PROGRAM ELIGIBILITY SPECIALIST I

Arkansas Department of Energy & Environment; Salem (VA); On-site; USD 47,000 - 70,000; Full time

Job summary

Arkansas Department of Human Services in Salem, AR seeks an entry-level Program Eligibility Specialist I to review applications and determine program eligibility. You will verify information, maintain case records, and communicate outcomes to applicants with attention to accuracy and deadlines.

The role requires strong detail orientation, good customer service, and the ability to multitask in a fast-paced environment. Starting salary is competitive per state scales.

Qualifications

• The preferred qualification is a bachelor’s degree in psychology, sociology, or related field.
• Strong computer and data-entry skills are required for eligibility reviews.
• Excellent verbal and written communication and customer service abilities.

Responsibilities

• Review and process applications for state assistance programs.
• Verify applicant information including income, assets, residency, and household.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants for required documents.
• Assist in monitoring ongoing eligibility and renewal processes.
• Provide clear and professional communication regarding eligibility and program benefits.
• Educate applicants on available resources and services.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify discrepancies and elevate cases as needed.
• Prepare reports and summaries for internal review and audits.

Skills

Attention to detail

Customer service

Problem solving

Verbal communication

Written communication

Data entry

Case management

Multi-tasking

Education

Bachelor's degree in psychology, sociology, or related field

Job description

Position Number: 22100628
County: Fulton
Posting End Date: August 27, 2026

Initial and on-going training is required and may also require in-State travel (day and or night stays). Requires the ability to multi-task, problem solve and prioritize.

PROGRAM ELIGIBILITY SPECIALIST I
Date: Aug 19, 2026
Req ID: 59278
Location:
Salem, AR, US, 72576
Category: AR DEPT OF HUMAN SERVICES
Anticipated Starting Salary: $47,396.96

Preferred Qualifications: The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Position Information

• Job Series: Program Eligibility – Career Path
• Classification: Program Eligibility Specialist I
• Class Code: PPE02P
• Pay Grade: SGS05
• Salary Range: $47,397 - $70,148

Job Summary The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

Primary Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Knowledge and Skills

• Ability to assess applicant information and apply program guidelines accurately.
• Strong attention to detail in reviewing documents and entering data.
• Proficiency in basic computer applications and case management systems.
• Ability to explain complex policies to applicants in an understandable manner.
• Ability to prepare, present, and review oral and written information and reports.
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines.
• Ability to analyze application issues and determine solutions.

Minimum Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Jonesboro