PROGRAM ELIGIBILITY SPECIALIST I

Arkansas Department of Energy & Environment; Pine Bluff (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

And much more

Job summary

The Department of Human Services in Arkansas is seeking an entry-level Program Eligibility Specialist I in Pine Bluff to determine client eligibility, collect information, and coordinate services with providers.

This entry-level role requires attention to detail, strong communication skills, and basic computer proficiency to review applications, verify data, and maintain case records while complying with state and federal regulations.

Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• The formal education equivalent of a bachelor's degree in psychology, sociology, or related field.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.

Education

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field

Job description

Program Eligibility Specialist I

Position Number: 22141146

County: Jefferson

Posting End Date: August 25, 2026

Location: Pine Bluff, AR, US, 71603

Posting Date

Aug 19, 2026

Job Series & Classification

Job Series: Program Eligibility – Career Path

Classification: Program Eligibility Specialist I

Class Code: PPE02P

Pay Grade: SGS05

Salary

Anticipated Starting Salary: $47,396.96

Salary Range: $47,397 - $70,148

Job Summary

The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. The Program Eligibility Specialist I is an entry‑level position responsible for reviewing applications, verifying information, and determining eligibility for state‑administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

Primary Responsibilities

Review and process applications for state assistance programs in compliance with established policies. Verify applicant information, including income, assets, residency, and household composition. Maintain accurate and up-to-date case records to support eligibility decisions. Ensure timely application processing and follow‑up with applicants to gather required documentation. Assist in monitoring ongoing eligibility and renewal processes for program participants. Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits. Assist clients in completing forms and gathering necessary documentation. Respond to inquiries and resolve concerns related to eligibility and program participation. Educate applicants on available resources and services to support their needs. Ensure adherence to state and federal regulations in eligibility determinations. Identify potential discrepancies or inconsistencies in applications and elevate cases when needed. Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws. Prepare reports and summaries as needed for internal review and audits.

Knowledge and Skills

Ability to assess applicant information and apply program guidelines accurately. Strong attention to detail in reviewing documents and entering data. Proficiency in basic computer applications and case management systems. Ability to explain complex policies to applicants in an understandable manner. Ability to prepare, present, and review oral and written information and reports. Capacity to prioritize tasks, handle multiple cases, and meet deadlines. Ability to analyze application issues and determine solutions.

Minimum Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.

Preferred Qualifications

• The formal education equivalent of a bachelor's degree in psychology, sociology, or related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Licensure/Certifications

N/A Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

Nearest Major Market

Little Rock

Nearest Secondary Market

Pine Bluff

Benefits and Perks

• Pension
• Maternity leave
• Paid state holidays
• And much more

Company Culture

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.