PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas; Forrest City (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Department of Human Services in Arkansas is seeking a Program Eligibility Specialist II to review and determine eligibility for state-administered programs. You will analyze complex case information, verify data, and maintain accurate records while delivering high-quality customer service.

Candidate should have at least two years of experience in eligibility determination or related fields, strong communication skills, and the ability to interpret program policies.

Qualifications

• At least two years of experience in eligibility determination, case management, social service administration, or a related field.
• Knowledge of state and federal regulations governing program eligibility.
• Strong communication and customer service skills.

Responsibilities

• Review and process applications for state-administered assistance programs.
• Verify applicant information (income, assets, residency, and household) per guidelines.
• Maintain case records and documentation in compliance with regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals.
• Identify discrepancies or fraudulent applications and escalate cases for review.
• Provide clear and professional communication to applicants regarding eligibility requirements and program benefits.
• Assist clients with completing forms and understanding case status.
• Address inquiries and resolve eligibility-related issues in a timely and empathetic manner.
• Educate applicants on program policies and available resources.

Skills

Data analysis

Record management

Case processing

Policy interpretation

Communication

Attention to detail

Multitasking

Job description

Position Information

Position Number: 22100095

County: St Francis

Posting End Date: September 9, 2026

The Long Term Services and Supports (LTSS) Administrative Specialist works under general supervision and is responsible for performing a wide variety of tasks that are standard or regular support duties within an assigned department or program. This position is governed by state and federal laws and agency/institution policy. This position requires strong computer keyboarding skills, ability to operate the current phone system, clear enunciation, and excellent verbal and written communication skills. Position assignments are dependent on the needs of the LTSS Units and are determined by management staff.

Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, Etc.)

Lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time, extensive computer work utilizing Microsoft Office Suite, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.

The Department of Human Services

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Job Information

• Job Series: Program Eligibility – Career Path


• Classification: Program Eligibility Specialist II


• Class Code: PPE03P


• Pay Grade: SGS06


• Salary Range: $52,137 - $77,163

Job Summary

The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.

Primary Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.


• Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.


• Maintain case records and documentation in compliance with state and federal regulations.


• Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.


• Identify potential discrepancies or fraudulent applications and elevate cases for further review.


• Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits.


• Assist clients with completing forms, gathering necessary documentation, and understanding their case status.


• Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.


• Educate applicants on program policies and available resources to ensure full transparency.


• Ensure compliance with state and federal regulations governing program eligibility.


• Conduct quality control checks and audits to maintain accuracy in eligibility determinations.


• Generate reports and case summaries as required for internal review and audits.

Knowledge And Skills

• Proficiency in data analysis, record management, and case processing systems.


• Strong problem-solving skills to assess and resolve eligibility issues effectively.


• Ability to interpret program policies and apply them to individual cases.


• Ability to prepare, present, and review oral and written information and reports.


• Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner.


• Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.


• Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

Minimum Qualifications

At least two years of experience in eligibility determination, case management, social service administration, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.