Program Director / Unit Based Services (ICS)

Dungarvin inc; Crystal (MN); On-site; USD 58,000 - 61,000; Full time

Job summary

Dungarvin, a leader in support services for individuals with developmental disabilities, is seeking a Program Director in Crystal, Minnesota. This role focuses on managing operations, staff development, and ensuring quality service delivery. Ideal candidates have supervisory experience and a relevant degree.

Benefits

PTO that increases with tenure

Paid training and orientation

401(k) with a 3% company match

FREE Life Insurance & FREE Long-term Disability

Pet Insurance

Discount on personal Verizon monthly bill

Qualifications

• 3 years of experience supervising programs in the human service field.
• Must meet Designated Manager qualifications in accordance with the MN 245D requirements.

Responsibilities

• Oversee daily operations ensuring high-quality service delivery.
• Provide staff training and development for compliance with best practices.
• Implement behavior support and treatment plans.

Skills

Staff Training

Operational Management

Conflict Resolution

Time Management

Education

Bachelor's degree in Human Services, Behavioral Analysis or related field

Job description

Program Director / Unit Based Services (ICS)

• Full-time

A Little About Us

At Dungarvin, we are more than a national provider of support services—we are a mission-driven organization rooted in respect, inclusion, and person-centered care. Since 1976, we have been committed to enhancing the quality of life for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs.

Dungarvin’s mission is simple yet powerful: respecting and responding to the choices of people in need of supports.This mission guides everything we do—from the way we build individualized service plans to how we engage with families, teams, and communities. We believe each person deserves to direct their own life, and we work to ensure their voices are heard and honored.

Operating across fifteen states, our team members—from direct support professionals to administrative staff—share a common purpose: to empower people with disabilities to live meaningful lives, on their own terms. Through Medicaid and Community Support Waivers, we deliver flexible, high-quality services tailored to each individual’s goals, values, and aspirations.

Join our Dungarvin family and help us make a lasting impact—one person, one voice, one choice at a time.

WE OFFER:

· Starting Salary $58,700.00 - $60,314.25 annually *Listed salary range is based on experience level and may vary depending on an individuals skills and qualifications.

• $5,000 Retention Bonus
• PAID training and orientation
• Innovative, collaborative environment with flexible work/life balance schedules
• 401(k) plan with a 3% company match
• Company provided hardware and cellphone stipend
• FREE Life Insurance & FREE Long-term Disability
• Job mobility options within Dungarvin's 15 states of services
• Discount on your personal Verizon monthly bill; among other national discount programs
• PTO that increases with tenure
• Pet Insurance
• Medical, Dental, and Vision (Domestic partners eligible for Dental).
• Supplemental Insurance, Flex Spending, and HSA Accounts
• Referral Bonus Program

As a Program Director, you will be responsible for the development, coordination, and management of daily operations within the Unit Based Department (IHS and 24 HR EA). This role includes overseeing all aspects of the program to ensure the highest quality of service delivery.

Key Responsibilities:

• Operational Management: Oversee the daily operations of the Unit Based Department, ensuring that all services are developed, implemented, coordinated, and monitored to the highest standard.
• Staff Training and Development: Ensure orientation, ongoing training, and professional development for staff to maintain high performance and compliance with best practices.
• Behavioral Support: Demonstrate effective de-escalation techniques, conflict resolution, and positive support methods while using a person-centered approach with individuals exhibiting significant mental health symptoms, aggression, property destruction, chemical dependence, brain injury, or cognitive impairments.
• Plan Implementation: Understand and implement behavior support plans, treatment plans, individualized support plans, and person-centered plans.
• Judgment and Assessment: Assess situations, make sound judgments based on guidance and priorities, anticipate potential outcomes, and react appropriately.
• Individual Support: Provide effective one-on-one support with individuals.
• Time Management: Plan and prioritize work efficiently to manage time effectively and accomplish assigned tasks, including self-management and clear communication of needs.
• Financial Best Practices: Assist in maintaining financial best practices within the department, ensuring fiscal responsibility and accountability.
• Communication: Maintain direct communication with the supervisor and ensure access to guidance and support.

Must meet Designated Manager qualifications in accordance with the MN 245D requirements

AND

• 3 years of experience supervising programs in the human service field
• Experience: Bachelor’s degree in Human Services, Behavioral Analysis or related field preferred
• Licensing and Insurance: Valid driver’s license with an acceptable driving record, current auto liability insurance, and reliable transportation.

People employed in this position are expected to meet the qualifications of an unlimited driver. The definition of the driving requirement is:

Unlimited driving position -- defined as one that requires an employee to drive a motor vehicle as a part of her/his Dungarvin work, including vehicles owned or leased by Dungarvin, and/or to drive a vehicle in which a person served is transported.

Dungarvin is an affirmative action and equal opportunity employer. At Dungarvin, we believe in hiring talent from a wide variety of backgrounds which makes our organization stronger.