Program Director, State Government Services

Gainwell Technologies; Colorado; Remote; USD 82,000 - 119,000; Full time

Job summary

An established industry player is seeking a Program Director to lead client services and manage relationships within the state government sector. This role emphasizes flexibility, learning, and career growth, offering an exciting opportunity to oversee the delivery of essential services while managing budgets and client satisfaction. The ideal candidate will have extensive experience in client management and Medicaid programs, working in a collaborative environment to drive strategic initiatives. This full-time remote position promises a rewarding career path with comprehensive benefits and a culture that values diversity and inclusion.

Benefits

Health Coverage

401(k) Matching

Flexible Vacation Policy

Company-Provided Computer

Remote Work Flexibility

Qualifications

• 5+ years of client management and supervisory experience required.
• Knowledge of Medicaid programs and Third-Party Liability is essential.

Responsibilities

• Serve as the primary liaison with clients, ensuring satisfaction.
• Manage account and contractual aspects, including planning and reporting.

Skills

Client Management

Presentation Skills

Supervisory Experience

Medicaid Knowledge

Technical Skills (Microsoft)

Collaborative Work

Education

Bachelor's Degree in Business, IT, Accounting, or Healthcare

Tools

Microsoft Applications

Job description

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Program Director, State Government Services

Date: May 6, 2025

Location: Any city, CO, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Working at HMS, a Gainwell Technologies Company, offers rewarding opportunities. You'll have an incredible chance to develop your career in a company that values flexibility, learning, and career growth. We seek a talented individual for a Program Director role, responsible for the successful sales and delivery of COB/PI services to clients. Oversees routine delivery of client services and manages client relationships and overall contract P&L.

Your role in our mission

• Serve as the primary liaison with clients, ensuring overall client satisfaction.
• Lead/manage all account and contractual aspects, including planning, scheduling, quality assurance, and reporting of workload and financial results.
• Manage an operating budget with P/L responsibility, including monthly accruals, revenue, and expense projections.
• Introduce, negotiate, and implement new projects to expand scope.
• Develop and maintain a project status reporting system to track, monitor, and complete contract deliverables timely.
• Collaborate with Senior Management to develop and implement strategic business plans to meet enterprise goals.
• Work with clients and stakeholders to monitor progress, manage risks, and communicate effectively. Attend status meetings and present contract results.
• Provide analysis and expertise in operational results and contract deliverables reporting.
• Identify gaps and recommend improvements related to technology, processes, and services based on organizational overview.
• Shape procurements and identify opportunities for value-added services, leading procurement processes and RFP responses.
• Participate in quality management efforts.
• Monitor the competitor landscape and legislative/regulatory initiatives through regular reporting. Track competitive activities within assigned states.
• Engage in strategy and development of government affairs programs for assigned accounts.

What we're looking for

• Bachelor's degree (BA/BS); preferred majors include Business, IT, Accounting, Healthcare.
• 5+ years of client management, presentation, or supervisory experience.
• 3+ years of Medicaid/Medicare/Public Health experience, with knowledge of Medicaid programs, benefit coordination, coverage, and payment rules.
• 3+ years of Third-Party Liability (TPL) and Recovery Audit Contract (RAC) experience.
• Strong computer skills, including proficiency in Microsoft applications; advanced technical knowledge is a plus.
• Ability to work effectively in a collaborative environment, managing relationships across multiple task orders, functional areas, and locations.

What you should expect in this role

• Fully Remote (within the US). Internet connection should have a minimum speed of 24 Mbps download and 8 Mbps upload; higher speeds are preferable.
• Preferred candidates reside within Colorado or nearby within the Mountain Time Zone.
• Travel may be required up to 10%.
• This is a full-time, permanent, salaried (W-2) position with a Monday-Friday, 40-hour work schedule.
• Benefits such as health coverage start on day 1.
• Company match 401K and other benefits available after a few months.
• Flexible vacation policy after 90 days, with manager approval for exceptions.
• Company-provided computer for work.
• Video cameras are required during interviews and the first week of orientation.
• This position is open until May 17, 2025, or filled.

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The pay range is $82,900.00 - $118,400.00 annually, with variations depending on location, experience, and other factors. Gainwell offers a comprehensive benefits package, including health, 401(k) matching, and educational support. We foster a culture of collaboration, innovation, and inclusion. Learn more about Gainwell on our website and Careers page.

Gainwell Technologies is committed to diversity, equity, and inclusion. We are an Equal Opportunity Employer, considering all qualified applicants regardless of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We celebrate diversity and strive to create an inclusive environment for all employees.