Program Director II - Specialized Services

Wesley Family Services; Pittsburgh (Allegheny County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Tuition discounts

Annual performance evaluations withpay

Employee Assistance Program

Free licensure supervision

WFS Wellness Center

myStrength

Discounted insurance

401k with employer match

Job summary

Wesley Family Services seeks a Program Director II – Specialized Services to lead clinical programs across Autism Outpatient, PCIT, Creative Arts, Parentwise, and Neighborhood Family Counseling. You will supervise managers, ensure licensure and financial sustainability, and coordinate service delivery across Bridgeville, Wexford, and Monroeville.

Responsibilities include strategic planning, staffing, and external collaboration to optimize care, improve outcomes, and ensure compliant operations.

Qualifications

• Requires Master’s degree in social work, mental health, nursing, psychology, counseling, or related field.
• 5+ years in mental health services for children/youth, with 3+ years supervisory
• Experience with Medicaid/commercial payer-funded programs preferred

Responsibilities

• Lead and supervise clinical teams across Autism Outpatient, PCIT, Creative Arts, Parentwise, and Neighborhood Family Counseling.
• Ensure licensure compliance and fiscal sustainability of programs.
• Oversee administrative and financial processes from intake to billable claims.
• Collaborate with other Program Directors to align services with agency goals.
• Develop and monitor annual program plans and budgets; evaluate performance KPIs.
• Coordinate with Facilities and HR to maintain compliant, efficient operations.

Skills

Ethical conduct

Cultural sensitivity

Regulatory knowledge

Stakeholder collaboration

Leadership

Program management

Budgeting

Supervision

Data analysis

Communication

Travel locally

Education

Master’s degree in human services

Tools

EHR proficiency

Reporting tools

Job description

HYBRID POSITION - ability to work remotely; on-site location can be negotiated between Bridgeville, Wexford, and Monroeville; must be able to commute to all 3 office locations as needed

Wesley Family Services offers the following benefits:

ALL EMPLOYEES:

• Tuition discounts - up to a 20% discount on tuition for certain degree programs at local partnering colleges
• Annual performance evaluations with pay increase eligibility
• Employee Assistance Program
• Free licensure supervision (minimum work hours may apply)
• WFS Wellness Center
• myStrength
• Discounted home, auto, and pet insurance

FULL TIME EMPLOYEES:

• 10 paid holidays + paid Celebration Day
• 15 paid time off days 1st year, 20 paid time off days 2nd year, continues to increase
• Tuition reimbursement for qualifying courses of up to $2,000 per semester or course ($6,000 per fiscal year maximum reimbursement)
• Medical, dental, and vision insurance (effective the 1st of the month following 30 days of work)
• Two weeks paid parental leave
• Employer paid life insurance
• Employer paid short term and long term disability insurance
• 401k plan with an employer match of up to 4% - eligible after 1 consecutive year of service

JOB PURPOSE/SUMMARY:

The Program Director II – Specialized Services provides operational leadership and direction to ensure that highly individualized, quality, and comprehensive services are offered to consumers receiving Autism Outpatient, PCIT, Creative Arts, Parentwise, & Neighborhood Family Counseling. The position is responsible for the leadership and management of core clinical processes for these services and is also responsible for all administrative and financial processes related to these programs. The incumbent works closely with other Program Directors to ensure that Autism Outpatient, PCIT, Creative Arts, Parentwise, & Neighborhood Family Counseling support other agency programs, design Specialized Services interventions that work with specific populations and/or venues, and coordinate/streamline processes from intake through a clean billable claim, increasing efficiencies and collection rates. The Program Director II – Specialized Services is responsible to ensure licensure compliance and fiscal sustainability.

The essence of the day-to-day function of the position entails managing clinical services at specific locations, supervising managers, program supervisors, and other program staff as assigned. Administrative responsibilities include strategic planning, staffing, supervising, leading, and evaluating the work of clinical teams.

MINIMUM QUALIFICATIONS:

Education:

Master’s degree in social work, mental health, nursing, psychology, counseling, or a related human services/mental health field.

Experience:

• 5+ years of experience working in the provision of mental health services to children, youth, and young adults, including a minimum of 3 years of supervisory responsibility in a mental health program.
• 3+ years of experience working with Autism preferred.
• Experience preferred with administration and operating oversight of a Medicaid, commercial, or other payer funded program.

Licenses, Certifications & Clearances:

• PA State Professional License: LPC, LCSW, LMFT, psychiatrist, psychologist, or CRNP with a mental health certification
• Act 33/34 Clearances
• FBI Clearance
• Valid State of PA Class 1 Drivers License

KNOWLEDGE, SKILLS, ABILITIES:

• Exhibits ethical business behavior and maintains confidentiality of information and compliance as required by WFS policy.
• Ability to exhibit cultural sensitivity and to contribute to a work environment where diversity is welcomed and supported.
• Comprehensive knowledge of mental health laws, regulations, best practices, and principles as they apply to the provision of and development of services.
• Comprehensive knowledge of agency programming and external resources.
• Competence with technology and supportive tools, such as EHR, reports, software applications, and web-based tech.
• Ability to execute established action plans for various projects.
• Ability and the skills to conduct clinical supervision with staff and provide coaching and mentoring of staff, as needed, to help build competencies.
• Ability to read, interpret, and analyze information provided on program performance as related to the financial statement, budget, and KPIs which drive the service.
• Demonstrates the ability to plan, implement, and evaluate mechanisms for collaborating with stakeholders and colleagues o ensure activities are carried out in the most equitable and cost-effective manner consistent with legal and ethical standards for practice.
• Ability to prioritize, manage, and work independently to accomplish objectives.
• Ability to work in collaboration with other service line staff at all levels and Shared Services.
• Demonstrates innovation with the ability to take existing and evolving knowledge of the field and adapt it to current situations.
• Excellent planning and organizational skills with the ability to execute plans.
• Decision-making skills and the ability to make sound judgments.
• Knowledge of available community resources for case coordination, incorporation into the service plan, and appropriate referrals.
• Ability to motivate, develop, and direct staff.
• Ability to travel locally to service locations.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensures that high quality services are delivered to all consumers in accordance with established best practices in the field of service.
• Leads staff in the development and evaluation of the Program Annual Plan, which is in coordination with the WFS Strategic Plan.
• Ensures that the program is in compliance with the regulations and standards of licensing and accrediting bodies, funders, applicable laws, and WFS policies and procedures.
• Develops and implements plans for program enhancement and business development to maximize the growth potential of the program and Micro-Enterprise (ME).
• Establishes marketing strategies for the program, identifying and fostering referral sources, maintaining awareness of market trends, and engaging resources within or outside the agency, as needed, for marketing efforts.
• Assists in the development of the annual budget and staffing plan for assigned services in consultation with the Micro-Enterprise Director (MED) and designated Finance department/HR staff.
• Manages quality and compliance within the program, including the development of appropriate program-level policies and procedures that ensure compliance during daily operations as a means to meet consumer and family needs.
• Provides direct staff supervision, including assessment, decision-making, and communications related to hiring, staff assignment, coaching, counseling, discipline, and ongoing and annual performance evaluations.
• Develops, implements, and monitors behavioral health evidence-based practices appropriate to the program, as well as evaluates for efficacy.
• Oversees the staff development of high performing management and supervisory staff to ensure that qualified personnel are available to meet the needs of consumers.
• Establishes an environment that fosters the retention and development of a highly qualified and diversified professional team.
• Maintains contractual agreements within the program and evaluates continuing benefits to the program in both service and business aspects.
• Participates in the process of obtaining grants and manages the use of grants and other restricted funds, ensuring that all requirements for use and reporting are met.
• Develops key business indicators, including revenue generation, collection rates, and clinical measures, such as the rate of attendance and clinical improvement scales that can be used across the agency.
• Conducts ongoing program evaluations through the use of PQI and outcomes data, survey results, and other quality improvement information, engaging staff in program improvement activities.
• Works in collaboration with Facilities Management and the MED to ensure an effective and safe program and office and site environments at multiple locations are maintained for staff, clients, and visitors.
• Participates in public relations (PR) activities by representing the program and agency in community and professional activities, maintaining up-to-date program literature, and promoting positive relationships with referral, funding, and other related entities.
• Works closely with other Program Directors to ensure that IBHS and ABA services throughout the agency are supported, appropriate, and effective.
• Participates in external reviews, audits, and licensure visits.
• Assumes responsibility for the management of workflow, productivity, and supportive services.
• Manages the daily operations of the program and communication information to the MED in an appropriate timeframe, reflective of relevance.
• Works with staff and the Vice Presidents (VPs) of Quality, HR, and Finance to coordinate the UR process, as well as evaluates staff productivity.
• Preserves the integrity and quality of documentation within all regulatory requirements.
• Manages resources, supplies, and equipment to maintain quality, safe, efficient, and cost-effective operations.

Quality Whole Person Care is Wesley Family Services service philosophy that aims to enhance the clinical care provided to individuals served while also helping to strengthen the way we support one another as colleagues. WFS has embedded QWPC practices which emphasize every person has value in all aspects of services and work-place culture.

WFS is proud to be an Equal Opportunity Employer. Our policies for both current and prospective employees prohibits discrimination on the basis of race, color, religion, ancestry, national origin (including limited English proficiency), age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, disability, military/veteran status, or any protected category prohibited by local, state, or federal law.