Program Director - Family Scatter Site

Jericho Project; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Jericho Project is seeking a Program Director for the Family Scattered Site program in the Bronx. The role oversees daily operations, staff supervision, and ongoing case management to support housing stability for residents.

The candidate must have extensive experience with mental health histories and homelessness, and preferably supervisory experience. The position reports to the Deputy Chief and is exempt, with annual compensation of $85,000 to $90,000.

Qualifications

• Master’s degree in a childhood related field (psychology, child development, social work or related field).
• At least two years of experience with individuals with a severe mental health diagnosis.
• At least two years of experience with children with development needs.
• Understand homelessness population and related services.
• Supervisory/management experience preferred.
• Bilingual Spanish/English preferred.
• Strong written and verbal skills; computer literate.

Responsibilities

• Provide overall quality assurance management for the Family Scattered Site Program and oversee staff data quality.
• Review and audit case records in the electronic case management system for documentation and data standards.
• Set, monitor, and manage the site operating budget within contractual guidelines.
• Ensure accurate data entry and complete charts with required documentation.
• Recruit, train, and orient new employees.
• Conduct intake interviews and pre-screening for new applicants.
• Coordinate with HRA to ensure eligibility requirements are met.
• Participate in program supervision, staff meetings, and trainings.
• Assist with rent collection and promote housing stability with tenants.
• Provide written reports to Senior Management as required.

Skills

Leadership

Communication

Bilingual Spanish/English

Self-starter

Harm Reduction

Housing First

Education

Master’s degree in childhood-related field

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well‑being—one person, one home, and one community at a time.

About the Position

The Program Director will be responsible for the overall development and daily operations of the site. They will be accountable for the supervision of all staff and ensure that clients’ case management is ongoing and that charts and records are reviewed and audited frequently. This person must have extensive experience serving individuals with mental illness and substance abuse histories; experience in a supportive housing setting is preferred. The individual must be a visionary leader who can inspire both staff and tenants.

Position: Program Director

Location: Family Scatter Site (Bronx)

Reports To: Deputy Chief

Status: Exempt

Compensation: $85,000.00 to $90,000.00 annualized

Responsibilities

• Provide overall quality assurance management for the Family Scattered Site Supportive Housing Program and oversee all staff regarding data quality.
• Review and audit case records that are entered into the electronic case management system to ensue adherence to documentation and data standards, along with eligibility requirements.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Oversee the recruitment, selection, training, and orientation of new employees.
• Conduct intake interviews and pre‑screening for new program applicants.
• Liaison with HRA ensuring new applications meet eligibility requirements.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings and trainings.
• Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
• Provide written reports, as required, to Senior Management.
• Monitor families’ progress and regress as associate with goals identified in service plan.
• Conduct regular community resource development in order to enhance and expand program linkages.
• Provide crisis intervention as needed.
• Assess serious incidents, review appropriateness of incident management and make corrections as needed.
• Develop linkages with community organizations to support the work of the program.
• Utilize electronic case management system in order to maintain accurate and up‑to‑date client files.
• Comply with charting requirements and data collection as mandated by funding sources.
• Utilize trauma informed interventions and culturally responsive engagement techniques in order to provide holistic program services.
• On‑Call availability to participate in managing tenant emergencies.
• Attend trainings as requested by program leadership.
• Participate in Program Directors meetings to develop and evaluate program services.
• Assist with the Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.
• Carry out assignments as provided by the Managing Program Director.

Requirements

• A Master’s degree in a childhood related field, such as psychology, child development, social work or human services related field.
• At least two years of experience working with individuals with a severe mental health diagnosis.
• At least two years of experience working with children with development needs.
• An understanding of working with the homeless population.
• Supervisory and/or management experience preferred.
• Ability to manage multiple projects and delegate tasks as needed.
• Familiarity with Harm Reduction Model, Housing First Approach and Motivational Interviewing preferred.
• Candidate must be a self‑starter with the skills and energy to work within the community.
• Candidate must possess superior written and verbal skills.
• Must be computer literate.
• Bilingual Spanish/English, preferred.

ADASpecifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.