Program Director - Anthony Avenue

Jericho Project; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Jericho Project is seeking a Program Director for the Bronx site to lead daily operations and supervise staff. The role requires ensuring ongoing case management for residents, maintaining charts, and auditing records with emphasis on individuals with mental illness and substance use histories.

The position reports to the Deputy Chief, is exempt, and offers a salary of $85,000.00 to $90,000.00 annually, reflecting leadership responsibilities and the Housing First approach in a dense urban

Qualifications

• Master’s Degree in Human Services required; MSW preferred.
• Four or more years working in the human services field in a similar supportive housing agency.
• Bilingual Spanish/English is a plus.
• Extensive experience working with individuals with substance abuse.
• Clear directorship experience with strong supervisory skills a must.
• Good communication skills with strong organizational writing and computer skills.

Responsibilities

• Provide leadership and vision at the site and supervise staff.
• Oversee program development, implementation, coordination and evaluation.
• Ensure services are accessible and aligned with the Housing First model.
• Develop data-driven performance management systems and monitor deliverables.
• Oversee documentation, reports, and compliance with funder requirements.
• Hire, train, and supervise program staff and manage the site budget.

Skills

Leadership

Supervisory experience

Bilingual Spanish/English

Education

Master’s Degree in Human Services

MSW preferred

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

About the Position

The Program Director will be responsible for the overall development and daily operations of the site. They will be accountable for the supervision of all staff and ensure that clients’ case management is ongoing and that charts and records are reviewed and audited frequently. This person must have extensive experience serving individuals with mental illness and substance abuse histories; experience in a supportive housing setting is preferred. The individual must be a visionary leader who can inspire both staff and tenants.

Position: Program Director
Location: Anthony Avenue (Bronx)
Reports To: Deputy Chief
Status: Exempt

Compensation: $85,000.00to$90,000.00 annualized

Responsibilities

• Responsible for the overall quality and provision of services provided to the residents.
• Provide leadership and vision at the site.
• Responsible for program development, implementation, coordination and evaluation.
• Ensure that services are known, accessible to, and inclusive of all potential participants. Service delivery is conducted in a manner that supports a Housing First model including utilization of Harm Reduction, Motivational interviewing, Stages of Change and Trauma Informed Care.
• Oversee compliance with organizational and funding regulations and produce required documentation.
• Develop systems for tracking and monitoring all program deliverables through data driven performance management approaches.
• Oversee data collection, compliance and monitoring for governmental funding, private grants and internal performance management metrics.
• Perform data integrity checks and create plan to address any deficiencies or errors.
• Work with staff to compile accurate and timely reports to both internal and external stakeholders.
• Collaborate with Building Operations Manager to ensure communication and joint planning strategies between Social Services and Property Management through a proactive approach to assist tenants in retaining housing through budgeting, money management and compliance with lease terms.
• Develop or modify site policies and procedures as needed.
• Conduct quality assurance on a monthly basis of all case records.
• Provide weekly clinical supervision, including conducting monthly case conferences and Incident Committee Reviews.
• Provide direction, motivation, training and support to Social Service staff through weekly team meetings.
• Hire, train, supervise and develop a program team with a strong sense of accountability for achieving outcomes for residents and complying with Jericho Project and funder regulations and requirements. Also, train new hires on the utilization of the electronic case management system; when applicable.
• Provide orientation for staff to Jericho Project mission, protocols, and procedures.
• Monitoring and evaluating staff performance.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Facilitate monthly community meetings and provide direct services to residents as needed, including carrying a small case load, when applicable.
• Participate in Program Directors meetings to develop and evaluate program services.
• Identify resources and develop linkages in the community for clients, such as preventive services, benefits assistance, mental and physical healthcare, financial counseling, pantries, and hospitals in order to meet individualized service goals.
• Identify and meet training needs for staff.
• Be available on an “on-call” basis for Social Service emergency consultation.
• Assist with the Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.

Requirements

• A self-starter with a Master’s Degree in Human Services. MSW preferred plus four or more years working in the human service field in a similar supportive housing agency.
• Bilingual Spanish/English is a plus.
• Extensive experience working with individuals with substance abuse is a must.
• Clear directorship experience with strong supervisory skills a must.
• Good communication skills with strong organizational writing and computer skills required.
• Ability to manage multiple projects and delegate task as needed.

ADASpecifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.