Program Director, Enterprise Transformation

Code and Theory; New York (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

Code and Theory is seeking a Program Director to oversee a portfolio of client engagements in its Enterprise Transformation practice. You will coach a matrixed team, drive end-to-end delivery, and partner with strategy, creative, technology, and commercial leaders to deliver high-quality, profitable outcomes.

This role emphasizes strategic and hands-on leadership, process optimization, and scalable delivery practices across multiple workstreams within a dynamic agency environment.

Qualifications

• 10+ years of program/project delivery leadership in a creative/digital agency or similar.
• Proven track record delivering complex cross-functional programs across scope, schedule, budget, risk, and quality.
• Strong client management and communication skills; able to lead through ambiguity.
• Experience with enterprise technology and digital experience platforms; familiarity with major ecosystems is a plus.

Responsibilities

• Own end-to-end program delivery across enterprise transformation initiatives, embedding agility and rigor into execution.
• Partner with cross-functional leads to translate strategy into structured, repeatable delivery approaches.
• Manage multiple concurrent timelines and dependencies across workstreams and stakeholders.
• Directly manage delivery expectations, tradeoffs, and timelines with clients and partners.
• Establish operating rhythms and governance across workstreams including intake, prioritization, and milestones.
• Provide executive-ready reporting on progress, budget burn, risks, and remediation plans.
• Own scoping and financial performance: estimation, resourcing, burn management, forecasting.
• Collaborate with go-to-market and commercial stakeholders to align delivery with growth objectives.
• Work with enterprise technology stakeholders to ensure practical adoption within client ecosystems.
• Lead and develop a matrixed PM/producer team with coaching and coverage planning.
• Collaborate with technical/platform stakeholders; familiarity with major enterprise platforms is a strong plus.

Skills

Program leadership

Cross-functional leadership

Stakeholder management

Budgeting & forecasting

Executive communication

Mentorship

Delivery coaching

Strategic delivery

Tools

Adobe Experience Cloud

Salesforce

CMS/DXP

Job description

The Program Director within Code and Theory's Enterprise Transformation practice is responsible for the delivery of a portfolio of client engagements and solutions and for overseeing program execution while partnering closely with strategy, creative, technology, and commercial leaders. They will coach and mentor a matrixed team of program/project managers and producers.

A great Program Director is both strategic and hands-on who can establish best practices, optimize workflows, build scalable processes, and maintain a clear pulse on program health across multiple workstreams. They're a strong leader who empowers delivery teams at every level, fosters cross-discipline collaboration, and creates the operational clarity required to deliver high-quality outcomes consistently. Ultimately, they balance ambition with fiscal responsibility, ensuring Code and Theory ships high-quality work efficiently and profitably, while supporting growth through scalable delivery practices.

WHAT YOU'LL DO

• Own end-to-end program delivery across enterprise transformation initiatives, building agility, rigor, and precision into execution
• Partner with cross-functional leads to translate strategic concepts into structured, repeatable delivery approaches (clear inputs/outputs, delivery methodology, governance), while keeping room for evolution
• Manage multiple concurrent timelines and complex dependencies across disciplines, workstreams, and stakeholders, driving crisp plans, decision points, and escalation paths
• Own day-to-day stakeholder alignment and expectation management: even when paired with a client engagement lead, you will directly manage delivery expectations, tradeoffs, and timeline realities with client and partner stakeholders
• Establish operating rhythms and governance across workstreams: intake, prioritization, approval paths, milestone plans, dependency management, and release readiness
• Drive transparency and accountability through executive-ready reporting (progress, burn vs. budget, forecast, risks, gaps, blockers) and action-oriented remediation plans
• Own scoping and financial performance: estimation, resourcing plans, burn management, forecasting, and change management to protect outcomes and margins
• Partner with go-to-market and commercial stakeholders to ensure delivery is aligned to broader business and growth objectives
• Collaborate with enterprise technology stakeholders to ensure solutions are practical for real-world adoption within complex client ecosystems
• Lead and develop a matrixed team of PMs/producers, providing coaching, prioritization support, escalation management, and coverage planning
• Collaborate with technical/platform stakeholders; familiarity with major enterprise platforms (e.g., Adobe Experience Cloud, Salesforce, or similar) is a strong plus

WHAT YOU'LL NEED

• 10+ years of program/project delivery leadership experience in a creative/digital agency, consultancy, or professional services environment
• A proven track record delivering complex, cross-functional programs across scope, schedule, budget, risk, and quality
• Demonstrated strength managing multiple workstreams with significant dependencies, with the ability to maintain momentum, resolve constraints, and keep stakeholders aligned
• Strong client management and communication skills: ability to set expectations, negotiate tradeoffs, and calmly lead through ambiguity while protecting delivery outcomes
• Experience operating in ambiguous, fast-moving environments where offerings are evolving and delivery must be structured without being rigid
• Experience with enterprise technology and digital experience platforms (e.g., CMS/DXP, marketing workflow tools, content supply chain, analytics/measurement); familiarity with major enterprise ecosystems is a plus
• Industry exposure across enterprise, high‑tech, and/or regulated environments is a plus
• Strong business and financial acumen, including scoping/estimation, forecasting, and managing burn vs. budget
• Exceptional interpersonal skills, including executive communication, emotional intelligence, and the ability to influence and align diverse stakeholders
• Comfort partnering with technical and product/platform leaders; ability to translate complexity into clear, actionable delivery plans
• A leadership style rooted in ownership, humility, and mentorship, promoting a culture of accountability and continuous improvement

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start‑ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $170,000 - $210,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.